AV Guard Dam thing!

[WillStein56]

I have installed Malwarebytes Pro. AV Guard seems to be gone but the damage to files I can't seem to fix. Malwarebytes can't update because the internet connection wont work and MS trouble shooting dose not fix it. also I could not print to a network printer. I tried to restore to a previous date that failed also. A little help please

[screen317]

Hi and welcome to Malwarebytes.

• Download the file TDSSKiller.zip and extract it into a folder on the infected PC.
  
• Execute the file TDSSKiller.exe by double-clicking on it.
  
• Wait for the scan and disinfection process to be over.
  
• When its work is over, the utility prompts for a reboot to complete the disinfection.

By default, the utility outputs runtime log into the system disk root directory (the disk where the operating system is installed, C:\ as a rule).

The log is like UtilityName.Version_Date_Time_log.txt.

for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt.

Please post that log here.

Please update MBAM, run a Quick Scan, and post its log.

Next, please visit this webpage for instructions for running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

• When the tool is finished, it will produce a report for you.
  
• Please post the C:\ComboFix.txt along with a new DDS log so we may continue cleaning the system.

-screen317

[screen317]

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[screen317]

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