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Hey im in need of big help, since my last/first post saying thank you i havent been able to get onto the desktop on my computer at all, this is the first time since then that i have been able to do anything on this computer, i have been running it in safe mode and doing virus scans, my expired kaspersky i have been doing full scans wich took me all day, malwarebytes full scans,flash scans and quick scans and avg command line scans, plus dont ask me how but malwarebytes mystically and COMPLETELY dissapeared from my system. I still have at the very least 3 more viruses, 2 spyware because console automatically comes up in desktop saying *name of computer* roaming youtube, the computer is going very slow atm, the problem is it will start, i will type in my password on windows login (windows vista 32 bit home edition and my computer is sony vaio aw21s) and either freeze when im typinf in the pass word or when ive entered it while it says loading it would just stay "loading" for the next 5 hours and not stop. and the odd times its gone onto desktop i have either had desktop but no icons and it freezes or desktop black but with the bar at the bottom and still freeze, task manager will not come up with ctrl, shift and tab or ctrl alt delete, i need help badly. i have to get rid of these viruses and plus i have about 12 years of work stored on this computer (10 years backed up and put on this computer but i dont know where my backup drive,i must have lost it when i moved. help pl0x ALL ideas very welcome. better to private message me responses incase i cant get the computer to start again and need to go to an internet cafe + I do not have money atm so i cant take it to the shop or buy any antiviruses. barely managing to eat lol.

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Hello, and welcome to Malwarebytes, moonwolfgod:

Sorry to hear that your computer may be infected.

Alas, we cannot work on malware detection/removal in this part of the General MBAM forum.

Please read the following to get started on the cleaning process:

If you would like expert assistance with cleaning your system, there are 3 support options from which to choose:

  • Option 1 -- Free, Expert advice in the Malware Removal Forum
  • Option 2 -- Free support for paying customers using MBAM PRO -- Contact MBAM Support via email
  • Option 3 -- Premium, Fee-Based Support


As we don't deal with malware removal in this General MBAM Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have.

  • First, please print out, read and carefully follow the directions here, skipping any steps you are unable to complete.
  • If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below:
  • Then please post a NEW topic in the Malware Removal forum.
  • When posting your new thread, under "options", make sure to select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you free, one-on-one assistance when one becomes available.

IMPORTANT NOTE: Please do NOT make any further changes to your computer such as (Install/Uninstall programs; use special fix tools; delete files; edit the registry; OR use temp file cleaners, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

IMPORTANT NOTE: Please DO NOT post back to your topic or "bump" it within the first 48 hours.

Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance.

  • o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    o You may send a Private Message to a Moderator asking for assistance.


Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.


If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient -- someone will assist you as soon as it is possible.

Thanks very much!


PS: Please use the zMn2t.jpg button instead of other ones when you reply here and at the other forums, so that it will be easier to read. :)

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