Can't install Malwarebytes

mikemcd · January 12, 2009

Hi,

The malware message in my system tray is "Warning! Security report. Your computer is infected! It is recommended to start spyware cleaner tool."

I downloaded Malwarebytes exe, but when I double-click on the exe, several windows pop-up, with messgages like "invalid floating point operation," and "exception einvalidop in module."

I tried renaming the exe file, double-clicking on it, but still got the pop-up windows.

Read your instructions to download Trend Micro HijackThis. Here's the log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 4:04:45 PM, on 1/12/2009

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16762)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\userinit.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Google\Gmail Notifier\gnotify.exe

C:\WINDOWS\stsystra.exe

C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe

C:\Program Files\McAfee.com\Agent\mcagent.exe

C:\WINDOWS\system32\Rundll32.exe

C:\Program Files\Microsoft IntelliType Pro\itype.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Microsoft IntelliPoint\ipoint.exe

C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe

C:\Program Files\Dell\Media Experience\DMXLauncher.exe

C:\WINDOWS\System32\DLA\DLACTRLW.EXE

C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe

C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe

C:\WINDOWS\system32\frmwrk32.exe

C:\Program Files\Windows Media Player\WMPNSCFG.exe

C:\Program Files\AWS\WeatherBug\Weather.exe

C:\DOCUME~1\Michael\LOCALS~1\Temp\clclean.0001

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe

C:\Program Files\Sandisk\Common\Bin\WinCinemaMgr.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe

C:\Program Files\Digital Line Detect\DLG.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe

C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\WINDOWS\system32\CTsvcCDA.exe

C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe

C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe

C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe

c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe

C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe

c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe

C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\WINDOWS\system32\nvsvc32.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\fxssvc.exe

C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\system32\ntdll64.exe

C:\Program Files\McAfee\MPF\MPFSrv.exe

C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\WINDOWS\system32\NOTEPAD.EXE

C:\WINDOWS\system32\cmd.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\WINDOWS\system32\ntdll64.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://savior

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer presented by Comcast

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll

O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL

O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.805.4472\swg.dll

O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\BAE\BAE.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll

O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)

O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe

O4 - HKLM\..\Run: [VoiceCenter] "C:\Program Files\Creative\VoiceCenter\AndreaVC.exe" /tray

O4 - HKLM\..\Run: [updReg] C:\WINDOWS\UpdReg.EXE

O4 - HKLM\..\Run: [sSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot

O4 - HKLM\..\Run: [siteAdvisor] C:\Program Files\SiteAdvisor\6066\SiteAdv.exe

O4 - HKLM\..\Run: [sigmatelSysTrayApp] stsystra.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe"

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey

O4 - HKLM\..\Run: [MBMon] Rundll32 CTMBHA.DLL,MBMon

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [iSUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start

O4 - HKLM\..\Run: [iSUSPM Startup] "c:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup

O4 - HKLM\..\Run: [intelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"

O4 - HKLM\..\Run: [iAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe

O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe

O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE

O4 - HKLM\..\Run: [ddoctorv2] "C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe" /P ddoctorv2

O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe /r

O4 - HKLM\..\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon

O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon

O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [Framework Windows] frmwrk32.exe

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1

O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_1_0 -reboot 1

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [setDefaultMIDI] MIDIDef.exe

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [iSUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -scheduler

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [Creative Detector] "C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe" /R

O4 - Global Startup: WinCinema Manager.lnk = C:\Program Files\Sandisk\Common\Bin\WinCinemaMgr.exe

O4 - Global Startup: APC UPS Status.lnk = ?

O4 - Global Startup: Bluetooth Manager.lnk = ?

O4 - Global Startup: Digital Line Detect.lnk = ?

O4 - Global Startup: hp psc 1000 series.lnk = ?

O4 - Global Startup: hpoddt01.exe.lnk = ?

O4 - Global Startup: VPN Client.lnk = ?

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll

O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O10 - Unknown file in Winsock LSP: c:\windows\temp\ntdll64.dll

O16 - DPF: {2DFF31F9-7893-4922-AF66-C9A1EB4EBB31} (Rhapsody Player Engine) - http://software-dl.real.com/1194dd3d1ff563...ne_Inst_Win.cab

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll

O16 - DPF: {341FF14B-00CB-49F5-A427-A164DF1D5E1F} (MALPlaybackCtrl Class) - http://musicstore.connect.com/XSL/mb_us/ht...ALStreaming.cab

O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m...01/mcinsctl.cab

O16 - DPF: {54BE6B6F-3056-470B-97E1-BB92E051B6C4} (DeviceEnum Class) - http://h30155.www3.hp.com/ediags/dd/instal...nosticsxp2k.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1176990969484

O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://floridakeysmedia.tv/axiscam/Codebas...sCamControl.ocx

O16 - DPF: {9B17FE0E-51F2-4692-8B32-8EFB805FC0E7} (HPObjectInstaller Class) - http://h30155.www3.hp.com/ediags/dd/instal...edsolutions.cab

O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab

O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup162.cab

O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Creative Labs Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe

O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe

O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe

O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe

O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe

O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe

O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe

O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe

O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe

O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - SupportSoft, Inc. - C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe

--

End of file - 13826 bytes

BTW, I'm running xp pro on a Dell XPS 400 pc.

Thanks for your help!

-mikemcd

AdvancedSetup · January 13, 2009

Please download the following scanning tool. GMER

Open the zip file and copy the file
gmer.exe
to your Desktop.
Double click on
gmer.exe
and run it.
It may take a minute to load and become available.
Do not make any changes. As soon as it's done and the
COPY
button is available click on the
COPY
button.
DO NOT
Click on the
SCAN
button.
This will place the scan in your clipboard. Paste that into notepad or into your next reply post please.
Click OK and quit the GMER program.

mikemcd · January 13, 2009

Please download the following scanning tool. GMER
Open the zip file and copy the file
gmer.exe
to your Desktop.
Double click on
gmer.exe
and run it.
It may take a minute to load and become available.
Do not make any changes. As soon as it's done and the
COPY
button is available click on the
COPY
button.

DO NOT
Click on the
SCAN
button.
This will place the scan in your clipboard. Paste that into notepad or into your next reply post please.
Click OK and quit the GMER program.

Here's what was on the clipboard, after clicking on COPY button:

GMER 1.0.14.14536 - http://www.gmer.net

Rootkit scan 2009-01-12 21:21:09

Windows 5.1.2600 Service Pack 2

---- System - GMER 1.0.14 ----

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwCreateFile [0xAFC8D9AA]

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwCreateKey [0xAFC8DA41]

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwCreateProcess [0xAFC8D958]

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwCreateProcessEx [0xAFC8D96C]

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwDeleteKey [0xAFC8DA55]

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwDeleteValueKey [0xAFC8DA81]

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwEnumerateKey [0xAFC8DAF4]

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwEnumerateValueKey [0xAFC8DAD9]

Code 8988C010 ZwFlushInstructionCache

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwMapViewOfSection [0xAFC8D9EA]

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwNotifyChangeKey [0xAFC8DB1E]

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwOpenKey [0xAFC8DA2D]

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwOpenProcess [0xAFC8D930]

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwOpenThread [0xAFC8D944]

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwProtectVirtualMemory [0xAFC8D9BE]

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwQueryKey [0xAFC8DB5A]

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwQueryMultipleValueKey [0xAFC8DAC3]

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwQueryValueKey [0xAFC8DAAD]

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwRenameKey [0xAFC8DA6B]

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwReplaceKey [0xAFC8DB46]

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwRestoreKey [0xAFC8DB32]

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwSetContextThread [0xAFC8D996]

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwSetInformationProcess [0xAFC8D982]

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwSetValueKey [0xAFC8DA97]

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwTerminateProcess [0xAFC8DA19]

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwUnloadKey [0xAFC8DB08]

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwUnmapViewOfSection [0xAFC8DA00]

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) ZwYieldExecution [0xAFC8D9D4]

Code AFE3C54C pIofCallDriver

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) NtCreateFile

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) NtMapViewOfSection

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) NtOpenProcess

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) NtOpenThread

Code \SystemRoot\system32\drivers\mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.) NtSetInformationProcess

---- Devices - GMER 1.0.14 ----

AttachedDevice \FileSystem\Ntfs \Ntfs mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.)

AttachedDevice \FileSystem\Fastfat \Fat mfehidk.sys (Host Intrusion Detection Link Driver/McAfee, Inc.)

AttachedDevice \Driver\Tcpip \Device\Ip Mpfp.sys (McAfee Personal Firewall Plus Driver/McAfee, Inc.)

AttachedDevice \Driver\Tcpip \Device\Tcp Mpfp.sys (McAfee Personal Firewall Plus Driver/McAfee, Inc.)

AttachedDevice \Driver\Tcpip \Device\Udp Mpfp.sys (McAfee Personal Firewall Plus Driver/McAfee, Inc.)

AttachedDevice \Driver\Tcpip \Device\RawIp Mpfp.sys (McAfee Personal Firewall Plus Driver/McAfee, Inc.)

---- Services - GMER 1.0.14 ----

Service C:\WINDOWS\system32\drivers\senekatliqpwaq.sys (*** hidden *** ) [sYSTEM] seneka <-- ROOTKIT !!!

---- EOF - GMER 1.0.14 ----

FYI - before the COPY button became available, there was this msg:

"Warning. GMER has found system modification, which might have been caused bby ROOTKIT activity. Do you want to fully scan your system?"

I clicked "NO".

Thanks!

mikemcd

AdvancedSetup · January 13, 2009

You will want to print out or copy these instructions to Notepad for Safe Mode/offline reference!

These steps are for member

mikemcd only

. If you are a lurker, do NOT try this on your system!

If you are not

mikemcd

and have a similar problem, do NOT post here; start your own topic

Do not run or start any other programs while these utilities and tools are in use!

Do NOT run any other tools on your own or do any fixes other than what is listed here.

If you have questions, please ask before you do something on your own.

But it is important that you get going on these following steps.

STEP01

Reconfigure Windows XP to show hidden files:

To enable the viewing of Hidden files follow these steps:

* Close all programs so that you are at your desktop.

* Double-click on the My Computer icon.

* Select the Tools menu and click Folder Options.

* After the new window appears select the View tab.

* Put a checkmark in the checkbox labeled Display the contents of system folders.

* Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.

* Remove the checkmark from the checkbox labeled Hide file extensions for known file types.

* Remove the checkmark from the checkbox labeled Hide protected operating system files.

* Press the Apply button and then the OK button and exit My Computer.

* Now your computer is configured to show all hidden files.

STEP02

Download and install

CCleaner

CCleaner
Double-click on the downloaded file "ccsetup215.exe" and install the application.
Keep the default installation folder "C:\Program Files\CCleaner"
Uncheck "Add CCleaner Yahoo! Toolbar and use CCleaner from your browser"
Click finish when done and close
ALL PROGRAMS
Start the
CCleaner
program.
Click on
Registry
and
Uncheck
Registry Integrity so that it does not run
Click on
Options
-
Advanced
and
Uncheck
"Only delete files in Windows Temp folders older than 48 hours"
Click back to
Cleaner
and under SYSTEM uncheck the Memory Dumps and Windows Log Files
Click on
Run Cleaner
button on the bottom right side of the program.
Click OK to any prompts

STEP03

Disable your AntiVirus and AntiSpyware

applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools.

This should apply to AVG8:

To

disable the Resident Shield

, please:

open AVG User Interface

double-click on the Resident Shield

un-tick the option Resident Shield active

save the changes.

STEP04

Please download and run the following file to repair file and registry permissions

fixacl.exe

STEP05

Download
FixPolicies.exe
by Bill Castner and save it to your desktop.
Double click on FixPolicies.exe to run it.
Click on Install. It will create a folder named FixPolicies on your desktop.
Open the FixPolicies folder.
Double click on
Fix_policies.cmd
to run it. Command Prompt will open and close quickly this is normal.
Reboot your computer after it runs
This fix may prove temporary. Active malware may revert these changes at your next startup. You can safely run the utility again.
Note: some malware will block the running of this tool. So if you cannot run Fixpolicies, then, RENAME the EXE file to something like Mytool.exe and then run it.

STEP06

Download this INF repair file by MS-MVP Miekiemoes:

http://users.telenet.be/bluepatchy/miekiemoes/tools/VArestorepolicies.zip

Unzip the download. Open the folder

VArestorepolicies

and

Right-click

the file inside,

VArestorepolicies.INF

and choose

Install

STEP07

If you have a prior copy of Combofix, delete it now !

Download ComboFix from one of these locations, saving to DESKTOP:

Link 1

Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

If your I.E. browser shows a warning message at the top, do a Right-Click on the bar and select Download, saving it to the Desktop.

Disable your AntiVirus and AntiSpyware
applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
Double click on Combo-Fix.exe & follow the prompts.
If and only if you are prompted to download a new version of Combofix, reply NO .
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

Please watch Combofix as it runs, as you may see messages which require your response, or the pressing of OK button.

IF

you should see a message like this:

then, be sure to write down fully and also copy that into your next reply here and then await for my response.

When finished, it shall produce a log for you. Please include the

C:\ComboFix.txt

in your next reply.

-------------------------------------------------------

A caution -

Do not run Combofix more than once.

Do not touch your mouse/keyboard until the scan has completed, as this may cause the process to stall or your computer to lock.

The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled.

If this occurs, please reboot to restore the desktop.

Even when ComboFix appears to be doing nothing, look at your Drive light.

If it is flashing, Combofix is still at work.

STEP08

IF

and only

IF

the Combofix has worked without exceptions, only then, do the following. IF it has exceptions, then please provide all details and put that in a reply pronto, and STOP, and await my reply.

Only if Combofix has a good finish:

I'm going to have you get and run a special tool. It will hopefully take out most remains of this beast. Keep in mind that not all files I list here will be found on your system; so do not be alarmed. This is a general-type list of typical infectors.

Download

The Avenger

by Swandog46 from

here

.

Unzip/extract it to a folder on your desktop.
Double click on
avenger.exe
to run
The Avenger
.
Click
OK
.
Make sure that the box next to
Scan for rootkits
has a tick in it and that the box next to
Automatically disable any rootkits found
does
not
have a tick in it.

Copy

all

of the text in the below textbox to the clibpboard by highlighting it and then pressing

Ctrl+C

.

Files to delete:

C:\WINDOWS\system32\brsvc01a.exe

C:\WINDOWS\system32\brss01a.exe

C:\WINDOWS\SYSTEM32\TDSSixgp.dll

C:\WINDOWS\SYSTEM32\TDSSproc.log

C:\WINDOWS\SYSTEM32\TDSSwkod.log

C:\Documents and Settings\Chelsea\Local Settings\Temp\TDSSe8db.tmp

c:\windows\system32\drivers\msqpdxserv.sys

C:\resycled

D:\resycled

e:\resycled

f:\resycled

g:\resycled

c:\windows\system32\TDSSweat.dat

C:\WINDOWS\system32\drivers\TDSSmqlt.sys

C:\windows\system32\drivers\tdssserv.sys

C:\WINDOWS\system32\drivers\TDSSmact.sys

C:\WINDOWS\system32\TDSSfpmp.dll

C:\WINDOWS\system32\TDSSwpyd.dat

C:\WINDOWS\system32\TDSStkdv.log

C:\WINDOWS\system32\TDSSotxb.dll

C:\WINDOWS\system32\TDSScrrn.dll

C:\WINDOWS\system32\TDSSbvqh.dll

C:\WINDOWS\system32\TDSSjnmx.dll

c:\windows\system32\TDSShrxr.dll

c:\windows\system32\TDSSkkbi.log

c:\windows\system32\TDSSlrvd.dat

c:\windows\system32\TDSSlxwp.dll

c:\windows\system32\TDSSnmxh.log

c:\windows\system32\TDSSoiqt.dll

c:\windows\system32\TDSSrhyp.log

c:\windows\system32\TDSSrtqp.dll

c:\windows\system32\TDSSsihc.dll

c:\windows\system32\TDSSxfum.dll

c:\windows\system32\TDSSmtve.dat

c:\windows\system32\TDSSnirj.dat


Drivers to delete:

tdss

tdssserv

TDSSserv.SYS

Service_TDSSSERV.SYS

Legacy_TDSSSERV.SYS

msqpdxserv.sys

msqpdxserv


Registry keys to delete:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\TDSSserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\TDSSserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\tdssserv

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tdssserv

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata

HKEY_LOCAL_MACHINE\SOFTWARE\tdss

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\SafeBoot\Minimal\tdssserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\SafeBoot\Network\tdssserv.sys

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\tdssserv

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_TDSSSERV

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_TDSSSERV

In the avenger window, click the
Paste Script from Clipboard
icon,
button.
:!:
Make sure that what appears in Avenger
matches exactly
what you were asked to Copy/Paste from the Code box above.
Click the
Execute
button.
You will be asked
Are you sure you want to execute the current script?
.
Click
Yes
.
You will now be asked
First step completed --- The Avenger has been successfully set up to run on next boot. Reboot now?
.
Click
Yes
.
Your PC will now be rebooted.
Note:
If the above script contains Drivers to delete: or Drivers to disable:, then
The Avenger
will require two reboots to complete its operation.
If that is the case, it will force a BSOD on the first reboot. This is normal & expected behaviour.
After your PC has completed the necessary reboots, a log should automatically open. Please copy/paste the contents of
c:\avenger.txt
into your next reply.

Not all the items will be found; so do not worry. Hopefully enough of the rootkit will be removed so that we can continue forward with more cleaning.

If you get a blue screen abort when it reboots, please write down all the information, STOP codes and description.

and then reboot the system again.

STEP09

Download DDS and save it to your desktop from one of these 3 locations

1

http://www.techsupportforum.com/sectools/sUBs/dds

2

http://download.bleepingcomputer.com/sUBs/dds.scr

3

http://www.forospyware.com/sUBs/dds

Disable any script blocker if your antivirus/antimalware has it.

Then double click

dds.scr

to run the tool.

When done, DDS.txt will open.

Click Yes at the next prompt for Optional Scan.

When done, DDS will open two (2) logs:
1. DDS.txt
2. Attach.txt
[*]
Save both reports to your desktop.

Please include the following logs in your next reply:

DDS.txt

Attach.txt

Please then reply with a copy of

C:\Combofix.txt

,

C:\Avenger.txt

, and a new

HijackThis

RE-Enable your AntiVirus and AntiSpyware

applications.

mikemcd · January 13, 2009

I made it as far as Step 7.

Here's what the ComboFix window showed:

Combo fix has detected the presence of rootkit activity and needs to reboot the machine....

c:\windows\system32\drivers\senekatliqpwaq.sys

c:\windows\system32\senekaakwulhti.dll

c:\windows\system32\denekajomquwks.dll

c:\windows\system32\denekarrxwairq.dll

After copying the filenames, the reboot automatically occurred.

After the restart, combofix restarted itself without my prompting, so i let it run.

The AutoScan window showed several files being deleted.

Here's where it seemed to stall...the window shows...

...

Completed Stage_49

Completed Stage_50

'"c:\windows\system32\"' is not recognized as an internal or external command, operable program or batch file.

The drive light has been out for several minutes, so I'm assuming it's done or stuck.

The Start button, task bar and all desktop icons are gone, though the original wallpaper is visible. (There had been a flashing WARNING wallpaper installed by the malware.)

I did read the part in your instructions re not running Combofix more than once. After the reboot, it started on its own.

And I also didn't touch the mouse/keyboard during scan (at least not knowing).

What should be done next?

Thanks again!

mikemcd

AdvancedSetup · January 13, 2009

If ComboFix is still stalled go ahead and shut down and restart the PC.

Then when it's back up and running you should be able to run MBAM and go get an update.

Update and Scan with Malwarebytes' Anti-Malware

Start MalwareBytes AntiMalware (Vista users must Right click and choose RunAs Admin)
Please DO NOT run MBAM in Safe Mode unless requested to, you MUST run it in normal Windows mode.
- Update Malwarebytes' Anti-Malware
- Select the Update tab
- Click Update
[*]When the update is complete, select the Scanner tab
[*]Select Perform quick scan, then click Scan.
[*]When the scan is complete, click OK, then Show Results to view the results.
[*]Be sure that everything is checked, and click Remove Selected.
[*]When completed, a log will open in Notepad. please copy and paste the log into your next reply
- If you accidently close it, the log file is saved here and will be named like this:
- C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Then RESTART the computer and AFTER the reboot run HJT Do a system scan and save a logfile

The post back NEW MBAM and HJT logs in that order please.

mikemcd · January 13, 2009

Just to be clear, here are the steps I followed:

With ComboFix stalled, pc was rebooted.

Installed and Updated Malwarebytes Anti-Malware app.

Performed Quick Scan.

Clicked Show Results. Three items were shown, Trojan.Downloader (ffkuz.dll), Trojan.FakeAlert (ntdll64.dll), Trojan.FakeAlert (ntdll64.dll).

Clicked on Remove Selected.

Log appeared. Saved it (attached).

There was a window open that said:

"Certin items could not be removed! The first few are listed below. All items that could not be removed have been added to the delete on reboot list. Please restart your computer now. A log file was saved to the Logs folder.

c:\windows\temp\ntdll54.dll

Your computer needs to be restarted to complete the removal process. Would you like to continue Yes/No"

I clicked "Yes."

The path c:\windows\temp\ntdll54.dll was listed twice above (in Show Results). Once as Trojan.FakeAlert with Category = File, and once as Trojan.FakeAlert with Category = Memory Module. So maybe the app tried to delete the same file twice and the file was already gone for the second deletion.

Restarted pc.

Ran HJT system scan and saved the logfile (attached).

Thanks!

mikemcd

mbam_log_2009_01_13__10_46_04_.txt

hijackthis_20080113.txt

mbam_log_2009_01_13__10_46_04_.txt

hijackthis_20080113.txt

AdvancedSetup · January 13, 2009

Please copy/paste these logs into your reply, do not attach logs unless requested. It's much easier and faster for me to support you that way.

Thanks.

mikemcd · January 13, 2009

Here's the mbam log:

Malwarebytes' Anti-Malware 1.32

Database version: 1648

Windows 5.1.2600 Service Pack 2

2009-01-13 10:46:04

mbam-log-2009-01-13 (10-46-04).txt

Scan type: Quick Scan

Objects scanned: 70128

Time elapsed: 3 minute(s), 13 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 1

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 2

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

C:\WINDOWS\Temp\ntdll64.dll (Trojan.FakeAlert) -> Delete on reboot.

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

C:\WINDOWS\system32\ffkuz.dll (Trojan.Downloader) -> Quarantined and deleted successfully.

C:\WINDOWS\Temp\ntdll64.dll (Trojan.FakeAlert) -> Delete on reboot.

mikemcd · January 13, 2009

And here's the HJT log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 10:53, on 2009-01-13

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16762)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Google\Gmail Notifier\gnotify.exe

C:\WINDOWS\stsystra.exe

C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe

C:\Program Files\McAfee.com\Agent\mcagent.exe

C:\WINDOWS\system32\Rundll32.exe

C:\Program Files\Microsoft IntelliType Pro\itype.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Microsoft IntelliPoint\ipoint.exe

C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe

C:\Program Files\Dell\Media Experience\DMXLauncher.exe

C:\WINDOWS\System32\DLA\DLACTRLW.EXE

C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe

C:\Program Files\Windows Media Player\WMPNSCFG.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe

C:\Program Files\Sandisk\Common\Bin\WinCinemaMgr.exe

C:\DOCUME~1\Michael\LOCALS~1\Temp\clclean.0001

C:\Program Files\Digital Line Detect\DLG.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe

C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\WINDOWS\system32\CTsvcCDA.exe

C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe

C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe

C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe

c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe

c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe

C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe

C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\WINDOWS\system32\nvsvc32.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\fxssvc.exe

C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157