Jump to content

After Mawarebytes was run, cannot connect to the internet


Recommended Posts

I have a PC with Windows XP SP2.

Malwarebytes identified 6 issues (see log below) and I told it to remove them.

After that the computer was rebooted and now I cannot connect to the internet.

I booted the computer in safe mode (with network) and made no difference.

I have run Malwarebytes after this and it did not find any issues.

Any ideas of how I can fix this?

Malwarebytes logs:

Malwarebytes' Anti-Malware 1.51.2.1300

www.malwarebytes.org

Database version: 7871

Windows 5.1.2600 Service Pack 2 (Safe Mode)

Internet Explorer 8.0.6001.18702

10/5/2011 7:34:09 PM

mbam-log-2011-10-05 (19-34-09).txt

Scan type: Quick scan

Objects scanned: 269791

Time elapsed: 13 minute(s), 1 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 2

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 4

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\conhost (Backdoor.Bot) -> Value: conhost -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ProxyServer (PUM.Bad.Proxy) -> Value: ProxyServer -> Quarantined and deleted successfully.

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

c:\documents and settings\User\application data\microsoft\conhost.exe (Backdoor.Bot) -> Quarantined and deleted successfully.

c:\documents and settings\User1\application data\microsoft\conhost.exe (Backdoor.Bot) -> Quarantined and deleted successfully.

c:\documents and settings\User\local settings\Temp\0.47979427001527375.exe (Trojan.Exploit.Drop) -> Quarantined and deleted successfully.

c:\documents and settings\User\local settings\Temp\0.5964353792399744.exe (Backdoor.Bot) -> Quarantined and deleted successfully.

--------------------------------------------

ipconfig result:

ipconfig /all

Windows IP Configuration

An internal error occurred: The request is not supported.

Please contact Microsoft Product Support Services for further help.

Additional information: Unable to query host name.

Link to post
Share on other sites

Hello, and Welcome to Malwarebytes

Since you were infected and most likely there is still something on your computer causing this due to the infection, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the
Malware Removal forum
so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the
    , skipping any steps you are unable to complete. Then post a
    .

  • After posting your new post, make sure under
    options
    , you select
    Track this topic
    and choose
    Immediate Email Notification
    , so that you're alerted when someone has replied to your post.

  • One of the
    there will give you one-on-one assistance when one becomes available.

  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE:
Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

      Or

    • You may send a Private Message to a Moderator asking for assistance.

IMPORTANT: Please do NOT make any further changes to your computer such as (Install/Uninstall programs; use special fix tools; delete files; edit the registry; OR use temp file cleaners, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at
or
.

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
support site.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" Add-Reply.png button instead of other ones when you start replying. :)

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.