MBAM crashes when I try to update

[Beenthere]

Yo

I keep getting the following error when I try to update MBAM. What's the problem?!

Problem signature:

Problem Event Name: APPCRASH

Application Name: mbam.exe

Application Version: 1.51.0.1118

Application Timestamp: 4e5e8e67

Fault Module Name: StackHash_0a9e

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Code: c0000005

Exception Offset: 4c4b4a49

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 1071

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

[1PW]

Hello Beenthere:

Perhaps mbam.exe or your registry has become corrupted.

Please do a MBAM clean re-install by doing the following:

1. Download and run the latest mbam-clean.exe.
   
2. Restart your computer. Please allow it to do so - VERY IMPORTANT!
   
3. Disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here.
   
4. Reactivate the PRO version of the program, if applicable, using the license within the boxed version or was sent via email.
   
5. Launch the program and set the Protection and Registration, if applicable. Then go to the UPDATE tab if not done during installation and left-click Check for Updates.
   
6. Restart the computer again and verify that the MBAM icon is in the task tray if using the PRO version.
   
7. Setup any process/folder/file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
   

Please use the button instead of other ones when you start replying.

Please let us know if & how you succeeded.

[Beenthere]

only a reboot of the computer fixed it

thanks for your reply

why do these stuff happen?

[1PW]

Hello Beenthere:

It's very difficult to guess what the trouble was.

I'm happy that your system is back up again. Please let us know if we can help you further.

[Beenthere]

Yo

I got it again. This seems to be happening after I update and immunize with spybot search and destroy*. Can any of the developers investigate this?

*However, I do my regular once a week, updating avira, spybot, mbam(and this is the only time I update mbam) so it does NOT mean that the conflict is with spybot.

[exile360]

Please do the following:

Create a Minidump using Sysinternals Process Explorer:

• Please download Sysinternals Process Explorer from here and save it to your desktop.
  
  • Note: If using Windows Vista or Windows 7 then you also need to do the following:
    
    1. Right-click on ProcExp.exe and select Properties
       
    2. Click on the Compatibility tab
       
    3. Under Privilege Level check the box next to Run this program as an administrator
       
    4. Click on Apply then click OK
       

  [*]Double-click ProcExp.exe to run it.

  [*]Update MBAM again and once the crash happens, leave the error window open and find mbam.exe in the process list in Process Explorer and right-click on it and hover your mouse over Create Dump and select Create Minidump...

  [*]Save the mbam.dmp file to your desktop and close Process Explorer

  [*]Right-click on the mbam.dmp file you just created and hover your mouse over Send To and select Compressed (zipped) Folder

  [*]Attach the ZIP file you just created to your next reply if it is small enough. If it isn't then please upload it to RapidShare

[Beenthere]

Seems like now not even restarting explorer and rebooting the computer helped.

But for some reason after downloading proces xp/following your instructions it updated fine lol.

I guess next time it happens, I'll continue with the rest of the instructions.

Sorry, this is weird.

[exile360]

No problem, sometimes these issues can be intermittent. If it happens again and you're able to, get me that minidump and I'll pass it on to the developers so that they can take a look and hopefully find the cause.

Thanks

[Beenthere]

Happened again. Here you go.

mbam.zip

[exile360]

Thanks, I've pointed one of the developers to this topic to take a look at the crash dump. Hopefully he'll be able to figure out the cause.

[Beenthere]

Not sure if it would help but, an application called WhoCrashed says it might be dnsapi.sys's fault

This was probably caused by the following module: dnsapi.sys (dnsapi!Send_AndRecvUdpWithParam+0x3AF)

When it comes to DNS, I'm using OpenDNS.

[Beenthere]

Shall i hope for an insight or not? It's no problem if this gets overlooked just tell me about it

[exile360]

Sorry for the delay, I did pass it on to the developers, unfortunately it's been very busy lately and of course the office is closed for the holiday. Hopefully we'll hear back from them soon.

[exile360]

Our lead developer believes that this issue will likely be resolved in our next version and was hoping you'd be willing to participate in beta testing it when it becomes available which will hopefully be sometime in the near future.

If you are willing to test, please keep an eye on the forums as there should be an announcement about beta testing when it is ready.

[Beenthere]

sure, if I don't miss it.

any hints on what was causing the problems?

i'm very curious in nature

[exile360]

That's a question for the devs, though I do know that there's a lot of changes to updating to attempt to resolve many of the updating issues we've seen with 1.51.2.