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HELP with getting rid of AV GUARD ONLINE Malware


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Hello, and Welcome to Malwarebytes

Sorry to hear your infected.... you can try and follow the steps located in THIS FAQ to see if you can remove the infection yourself, or if you prefer to have an expert help you one on one, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the
Malware Removal forum
so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the
    , skipping any steps you are unable to complete. Then post a
    .

  • After posting your new post, make sure under
    options
    , you select
    Track this topic
    and choose
    Immediate Email Notification
    , so that you're alerted when someone has replied to your post.

  • One of the
    there will give you one-on-one assistance when one becomes available.

  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE:
Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

      Or

    • You may send a Private Message to a Moderator asking for assistance.

IMPORTANT: Please do NOT make any further changes to your computer such as (Install/Uninstall programs; use special fix tools; delete files; edit the registry; OR use temp file cleaners, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at
or
.

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
support site.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" Add-Reply.png button instead of other ones when you start replying. :)

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I got this AV Guard yesterday. I am unaware of clicking on anything that would allow an infection. I have helped many of my friends in the past get rid of infections of varying types, but this one seems to be pretty invasive.

Here is a little background on my situation. Once I noticed I was infected the virus had locked me out of clicking anything on the screen except it's "Buy this program to get rid of the viruses on your computer" advertisement. So I shut the system down and restarted. As soon as the system got back into Windows the ad came back up and locked me out again. I shut down again and booted into safe mode with networking. I attempted to locate any start up files that might be loading. I was able to find one suspect file and removed it from start up and renamed the executable (a random name file located in the Windows/system32 folder). I then started the following sequence of attempting to get MBAM to run:

-Run MBAM (it ran for about 20 sec on the lapse time clock and shut down)

-Try to run MBAM again to find that the EXE had been disabled

-Reinstall MBAM and rename EXE

-Update and run MBAM with new name(it ran for about 20 sec on the lapse time clock and shut down)

-I noticed it disabled the new EXE. Seems that this virus allows the program to run just long enough to figure out what it's EXE name is and disable it

-I tried to run RKILL and then MBAM again and still no go

I have now noticed that all system services have been disabled and locked out so they can't be re-enabled. I can still get to the CD-ROM drive to install programs but that is about it.

Has anyone run into this before? I have not been able to find anything on the web.

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