I have multiple infected files on my computer

GIAFGC · January 12, 2009

Hi I'm not really that great with PCs but and I've been infected for a while then I started to try and I downloaded Avast.

I found a few infected files and I don't know how to do anything.

This is what I have infected and in my virus chest in Avast.

GIAFGC · January 12, 2009

Sorry for double posting. But are you guys not replying because I don't have a log? I wasn't sure if getting a log would be that effective because my infected files are in my chest. So could someone please give me some advice?

GIAFGC · January 12, 2009

Sigh everyone's ignoring me.

Well I ran MAM and then here's my Hijack Log.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 6:24:35 PM, on 1/11/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16762)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Alwil Software\Avast4\ashServ.exe

C:\WINDOWS\system32\spoolsv.exe

C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE

c:\program files\mcafee.com\agent\mcdetect.exe

c:\PROGRA~1\mcafee.com\agent\mctskshd.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

C:\Program Files\Viewpoint\Common\ViewpointService.exe

C:\PROGRA~1\AVG\AVG8\avgrsx.exe

C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe

C:\Program Files\Analog Devices\Core\smax4pnp.exe

C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe

C:\Program Files\Dell\Media Experience\PCMService.exe

C:\Program Files\Alwil Software\Avast4\ashWebSv.exe

C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe

C:\PROGRA~1\mcafee.com\agent\mcagent.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Program Files\Common Files\Ulead Systems\AutoDetector\monitor.exe

C:\Program Files\NovaStor\NovaBACKUP\NbkCtrl.exe

C:\Program Files\Common Files\Ulead Systems\DVD\USISrv.exe

C:\PROGRA~1\NovaStor\NOVABA~1\NSENGINE.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\Program Files\Canon\MyPrinter\BJMyPrt.exe

C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe

C:\Program Files\AT&T Worldnet Accelerator\PropelAC.exe

C:\PROGRA~1\AVG\AVG8\avgtray.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Alwil Software\Avast4\ashDisp.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Documents and Settings\Basco Family\Local Settings\Application Data\Google\Update\GoogleUpdate.exe

C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe

C:\Program Files\Digital Line Detect\DLG.exe

C:\Program Files\Palm\Hotsync.exe

C:\Program Files\Linksys\WUSB100\WUSB100.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:8080

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;*.local;<local>

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll

O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll

O2 - BHO: Accelerator Plugin - {656EC4B7-072B-4698-B504-2A414C1F0037} - C:\PROGRA~1\AT&TWO~1\PRPL_I~1.DLL

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: (no name) - {CC5250C0-22B7-4614-B9F9-8A7DBCCE9756} - C:\WINDOWS\system32\dnmshra.dll (file missing)

O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll

O4 - HKLM\..\Run: [soundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe

O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"

O4 - HKLM\..\Run: [updateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

O4 - HKLM\..\Run: [mmtask] C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe

O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe

O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe

O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe

O4 - HKLM\..\Run: [ulead AutoDetector v2] C:\Program Files\Common Files\Ulead Systems\AutoDetector\monitor.exe

O4 - HKLM\..\Run: [NovaBackup 7 Tray Control] "C:\Program Files\NovaStor\NovaBACKUP\NbkCtrl.exe"

O4 - HKLM\..\Run: [uSIUDF_Eject_Monitor] C:\Program Files\Common Files\Ulead Systems\DVD\USISrv.exe

O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [Propel Accelerator] "C:\Program Files\AT&T Worldnet Accelerator\trayctl.exe" /STARTUPLAUNCH

O4 - HKLM\..\Run: [Propel Accelerator Setup] "C:\Program Files\AT&T Worldnet Accelerator\trayctl.exe" /FINISHSETUP

O4 - HKLM\..\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon

O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon

O4 - HKLM\..\Run: [sSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot

O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe"

O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [avast!] "C:\Program Files\Alwil Software\Avast4\ashDisp.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [MSI Configuration] msiconf.exe

O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Basco Family\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c

O4 - HKCU\..\Run: [Advanced SystemCare 3] "C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe" /startup

O4 - Startup: Palm Registration.lnk = C:\Program Files\Palm\register.exe

O4 - Startup: PowerReg Scheduler V3.exe

O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe

O4 - Global Startup: Digital Line Detect.lnk = ?

O4 - Global Startup: HotSync Manager.lnk = C:\Program Files\Palm\Hotsync.exe

O4 - Global Startup: Wireless Network Monitor.lnk = C:\Program Files\Linksys\WUSB100\WUSB100.exe

O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O8 - Extra context menu item: Refresh Pa≥ with Full Quality - C:\Program Files\AT&T Worldnet Accelerator\pac-page.html

O8 - Extra context menu item: Refresh Pi&cture with Full Quality - C:\Program Files\AT&T Worldnet Accelerator\pac-image.html

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe

O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll

O20 - AppInit_DLLs: avgrsstx.dll

O20 - Winlogon Notify: pmkhg - pmkhg.dll (file missing)

O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe

O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe

O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe

O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe

O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: PIXMA Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe

O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe

O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe

O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe

O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--

End of file - 11276 bytes

AdvancedSetup · January 12, 2009

People are not ignoring you. This is a forum of volunteers that provide their own free time to help others. It's not a chat program of instant support and it's not a short order kitchen where you put in an order and get back a meal in 5 minutes.

Please run MBAM, update it and the run a Quick Scan and post back the log please. Myself or someone else will help you as soon as they have time. There are dozens of other people seeking help as well and there are only so many helpers and so much time so thank you for your patience.

GIAFGC · January 12, 2009

Should I restore the infected files first so that it can detect it?

AdvancedSetup · January 12, 2009

No please do not restore any files. Files sitting in the Chest are quarantined already and are of no threat to your system. Typically after a day or two if you're certain that there is no false positive file in there and that your computer is working okay you can then empty or delete the files in quarantine.

Please just run this.

Update and Scan with Malwarebytes' Anti-Malware

Start MalwareBytes AntiMalware (Vista users must Right click and choose RunAs Admin)
Please DO NOT run MBAM in Safe Mode unless requested to, you MUST run it in normal Windows mode.
- Update Malwarebytes' Anti-Malware
- Select the Update tab
- Click Update
[*]When the update is complete, select the Scanner tab
[*]Select Perform quick scan, then click Scan.
[*]When the scan is complete, click OK, then Show Results to view the results.
[*]Be sure that everything is checked, and click Remove Selected.
[*]When completed, a log will open in Notepad. please copy and paste the log into your next reply
- If you accidently close it, the log file is saved here and will be named like this:
- C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Then RESTART the computer and AFTER the reboot run HJT Do a system scan and save a logfile

The post back NEW MBAM and HJT logs in that order please.

GIAFGC · January 13, 2009

Okay here it is!

Malwarebytes' Anti-Malware 1.32

Database version: 1645

Windows 5.1.2600 Service Pack 3

1/12/2009 3:45:39 PM

mbam-log-2009-01-12 (15-45-38).txt

Scan type: Quick Scan

Objects scanned: 53087

Time elapsed: 10 minute(s), 42 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 4:24:04 PM, on 1/12/2009