derrig Posted January 11, 2009 ID:46795 Share Posted January 11, 2009 I have tried to manually remove Spyware Guard 2008. I ran Anti-Malware and am still having trouble. I ran HJT in Safe Mode as Administrator and have the log copied below. I would love some help with this. When not in Safe Mode, I cannot access certain websites; malwarebytes.org, symantec.com, etc.. I also cannot run Anti-Malware, HijackThis and other software.Thank you to the kind soul that takes this challenge.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 3:52:54 PM, on 1/11/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16762)Boot mode: Safe mode with network supportRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Trend Micro\HijackThis\HijackThis.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://education.dellnet.com/R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://education.dellnet.com/R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msnbc.com/R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dllO2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dllO2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dllO3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dllO4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exeO4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exeO4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osbootO4 - HKLM\..\Run: [serviceConfig] "C:\Program Files\Comcast\MigCfg\programs\ispbeg.exe"O4 - HKLM\..\Run: [nwiz] nwiz.exe /installO4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exeO4 - HKLM\..\Run: [intelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exeO4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exeO4 - HKLM\..\Run: [bJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exeO4 - HKLM\..\Run: [bCMSMMSG] BCMSMMSG.exeO4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exeO4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartupO4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exeO4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUNO4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenterO4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottimeO4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exeO4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startupO4 - HKUS\S-1-5-21-391941413-580933318-2486620717-1007\..\Run: [Yahoo! Pager] 1 (User 'James')O4 - HKUS\S-1-5-21-391941413-580933318-2486620717-1007\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'James')O4 - HKUS\S-1-5-21-391941413-580933318-2486620717-1007\..\Run: [Creative Detector] C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe /R (User 'James')O4 - HKUS\S-1-5-21-391941413-580933318-2486620717-1007\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter (User 'James')O4 - HKUS\S-1-5-18\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe (User 'SYSTEM')O4 - HKUS\.DEFAULT\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNotify.exe (User 'Default user')O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exeO4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exeO4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exeO4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Office\OSA9.EXEO4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exeO4 - Global Startup: SBC Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exeO8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dllO9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO16 - DPF: Yahoo! Checkers - http://download.games.yahoo.com/games/clients/y/kt3_x.cabO16 - DPF: Yahoo! Chess - http://download.games.yahoo.com/games/clients/y/ct2_x.cabO16 - DPF: Yahoo! Go - http://download.games.yahoo.com/games/clients/y/gt2_x.cabO16 - DPF: Yahoo! Go Fish - http://download.games.yahoo.com/games/clients/y/zt3_x.cabO16 - DPF: Yahoo! Hearts - http://download.games.yahoo.com/games/clients/y/ht1_x.cabO16 - DPF: Yahoo! MahJong Solitaire - http://download.games.yahoo.com/games/clients/y/mjst4_x.cabO16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/pote_x.cabO16 - DPF: Yahoo! Tic-Tac-Toe - http://download.games.yahoo.com/games/clients/y/ft3_x.cabO16 - DPF: Yahoo! Towers 2.0 - http://download.games.yahoo.com/games/clients/y/ywt0_x.cabO16 - DPF: Yahoo! Word Racer - http://download.games.yahoo.com/games/clients/y/wt0_x.cabO16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CABO16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cabO16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cabO16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} - https://www-secure.symantec.com/techsupp/as...rl/SymAData.cabO16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cabO16 - DPF: {42C9E5EE-DA49-49B4-8ECC-1CAB1C51A2AB} (HomePrintingCtrl Class) - http://www.ofoto.com/downloads/hmpr/HMPR_W..._1/axhomepr.cabO16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue) - https://www-secure.symantec.com/techsupp/as...trl/tgctlsi.cabO16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.symantec.com/techsupp/as...trl/tgctlsr.cabO16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1187834241272O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cabO16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn2/inst...ctDetection.cabO16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1187834213179O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cabO16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - https://www-secure.symantec.com/techsupp/ac...ta/SymAData.dllO16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cabO16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/d.../ITDetector.cabO16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://join-test.webex.com/client/T25L/webex/ieatgpc.cabO16 - DPF: {E6EB803E-DD89-11D3-80C4-0050DA2E09D0} (LightSurfUploadCtl Class) - http://picturecenter.kodak.com/activex/Lig...loadControl.cabO16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac.../ActiveData.cabO20 - Winlogon Notify: bdaacadcfedc - C:\WINDOWS\system32\bdaacadcfedc.dllO23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeO23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exeO23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exeO23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeO23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeO23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeO23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exeO23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXEO23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exeO23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exeO23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exeO23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXEO23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeO23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exeO23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exeO23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exeO23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exeO23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe--End of file - 11991 bytes Link to post Share on other sites More sharing options...
derrig Posted January 12, 2009 Author ID:46832 Share Posted January 12, 2009 Against the advice of users with more experience than I have, I ran ComboFix on the affected workstation. It worked. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 13, 2009 Root Admin ID:47229 Share Posted January 13, 2009 I would highly recommend running the following to ensure the system is clean.Update and Scan with Malwarebytes' Anti-MalwareStart MalwareBytes AntiMalware (Vista users must Right click and choose RunAs Admin)Please DO NOT run MBAM in Safe Mode unless requested to, you MUST run it in normal Windows mode.Update Malwarebytes' Anti-Malware Select the Update tabClick Update[*]When the update is complete, select the Scanner tab[*]Select Perform quick scan, then click Scan.[*]When the scan is complete, click OK, then Show Results to view the results.[*]Be sure that everything is checked, and click Remove Selected.[*]When completed, a log will open in Notepad. please copy and paste the log into your next reply If you accidently close it, the log file is saved here and will be named like this:C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txtThen RESTART the computer and AFTER the reboot run HJT Do a system scan and save a logfileThe post back NEW MBAM and HJT logs in that order please. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 15, 2009 Root Admin ID:47910 Share Posted January 15, 2009 Please post a status update on this. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 16, 2009 Root Admin ID:48224 Share Posted January 16, 2009 Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you. Link to post Share on other sites More sharing options...
Recommended Posts