cant run malwarebytes

[nottechsavy]

I am having a couple problems today with malwarebytes. Its run fine for a couple years and I have had no issues, but today I get this message:

“windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.”

The link to download malwarebytes does not work for some reason. I did run the mbam thing and did get it reloaded. However once the scan starts, it runs for about 35 seconds then just stops. when you try to run it again, the above message comes up. If it helps, I have purchased the full version a while back and this has been the first time I have had any issues.

I'm not the most computer literate person, so please, if you can help, use language that is not jargon so I can try to follow directions.

Thank you for any help

[cds777]

I am having the exact same problem, I've uninstalled and reinstalled and uninstalled again, now the download site is down.

[AdvancedSetup]

Hello and Welcome to Malwarebytes,

It sounds like the system is probably infected.

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

• Option 1 —— Free Expert advice in the Malware Removal Forum
  
• Option 2 —— Paying customer -- Contact Support via email
  
• Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the

General Malwarebytes' Anti-Malware Forum

, you need to start a topic in the

Malware Removal forum

so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the
  directions here
  , skipping any steps you are unable to complete. Then post a
  NEW topic here
  .
  
  
• After posting your new post, make sure under
  options
  , you select
  Track this topic
  and choose
  Immediate Email Notification
  , so that you're alerted when someone has replied to your post.
  
  
• One of the
  expert helpers
  there will give you one-on-one assistance when one becomes available.
  
  
• Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  
  

NOTE:

Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
  
  
  Or
  
  
• You may send a Private Message to a Moderator asking for assistance.
  
  

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at

support@malwarebytes.org

or

here

.

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our

Malwarebytes Premium Services

support site.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" button instead of other ones when you start replying.