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Error Message and Will Not Start


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Hey Y'all :)

I have a problem that is similar to others that I have read on here, but it has a slight twist to it.

When my computer starts MB gives the following message "An error has occurred. Please report this error code to our support team: PROGRAM_ERROR_LOAD_DATABASE(2, 2, CreateSDK)

The system cannot find the file specified."

Based on what I've read in other post's I have run the DDS file and am pasting and attaching the info on it - I also have my Receipt where I bought three (3) MB if you need it.

Any help would be greatly appreciated and if you need more info please let me know.

.

DDS (Ver_2011-08-26.01) - NTFSx86

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_27

Run by JWE at 14:25:04 on 2011-10-01

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.624 [GMT -4:00]

.

AV: AntiVir Desktop *Disabled/Updated* {AD166499-45F9-482A-A743-FDD3350758C7}

FW: ZoneAlarm Firewall *Disabled*

.

============== Running Processes ===============

.

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

svchost.exe

svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Avira\AntiVir Desktop\sched.exe

svchost.exe

C:\Program Files\Avira\AntiVir Desktop\avguard.exe

C:\WINDOWS\system32\CTsvcCDA.exe

C:\Program Files\Digidesign\Drivers\MMERefresh.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\WINDOWS\eHome\ehSched.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Avid\Mbox\AudioDevMon.exe

C:\Program Files\Avira\AntiVir Desktop\avshadow.exe

C:\Program Files\Avid\Mbox Mini\AudioDevMon.exe

C:\Program Files\Avid\Mbox Pro\AudioDevMon.exe

C:\Program Files\CDBurnerXP\NMSAccessU.exe

C:\WINDOWS\system32\nvsvc32.exe

svchost.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\WINDOWS\system32\dllhost.exe

C:\WINDOWS\ehome\ehtray.exe

C:\WINDOWS\stsystra.exe

C:\WINDOWS\CTHELPER.EXE

C:\WINDOWS\system32\CTXFIHLP.EXE

C:\Program Files\Creative\Sound Blaster X-Fi\DVDAudio\CTDVDDET.EXE

C:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanel.exe

C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe

C:\WINDOWS\SYSTEM32\CTXFISPI.EXE

C:\Program Files\Avira\AntiVir Desktop\avgnt.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\NETGEAR\WG111 Configuration Utility\WG111CFG.exe

C:\WINDOWS\eHome\ehmsas.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.google.com/

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

TB: ZoneAlarm Toolbar: {ee2ac4e5-b0b0-4ec6-88a9-bca1a32ab107} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll

uRun: [sUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

mRun: [ehTray] c:\windows\ehome\ehtray.exe

mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup

mRun: [sigmatelSysTrayApp] stsystra.exe

mRun: [CTHelper] CTHELPER.EXE

mRun: [CTxfiHlp] CTXFIHLP.EXE

mRun: [CTDVDDET] "c:\program files\creative\sound blaster x-fi\dvdaudio\CTDVDDET.EXE"

mRun: [VolPanel] "c:\program files\creative\sound blaster x-fi\volume panel\VolPanel.exe" /r

mRun: [AudioDrvEmulator] "c:\program files\creative\shared files\module loader\dllml.exe" -1 audiodrvemulator "c:\program files\creative\shared files\module loader\audio emulator\AudDrvEm.dll"

mRun: [updReg] c:\windows\UpdReg.EXE

mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime

mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"

mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min

mRun: [DigidesignMMERefresh] c:\program files\digidesign\drivers\MMERefresh.exe

mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\smartw~1.lnk - c:\program files\netgear\wg111 configuration utility\WG111CFG.exe

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0027-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab

TCP: DhcpNameServer = 192.168.10.34

TCP: Interfaces\{30EFB618-9650-41B5-8189-FBEE519871D7} : DhcpNameServer = 192.168.10.34

Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL

SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\documents and settings\jwe\application data\mozilla\firefox\profiles\0u7cinks.default\

FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ig?hl=en&source=iglk

FF - component: c:\program files\checkpoint\zaforcefield\trustchecker\components\MozillaDownload.dll

FF - component: c:\program files\checkpoint\zaforcefield\trustchecker\components\MozillaExtensions.dll

FF - component: c:\program files\checkpoint\zaforcefield\trustchecker\components\TrustCheckerMozillaPlugin.dll

FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll

FF - plugin: c:\program files\microsoft silverlight\4.0.60531.0\npctrlui.dll

FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll

FF - plugin: c:\program files\nos\bin\np_gp.dll

.

============= SERVICES / DRIVERS ===============

.

R1 avgio;avgio;c:\program files\avira\antivir desktop\avgio.sys [2011-7-24 11608]

R1 ISODisk;ISODisk;c:\windows\system32\drivers\ISODisk.sys [2010-11-12 9600]

R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]

R1 SASKUTIL;SASKUTIL;c:\docume~1\jwe\locals~1\temp\sas_selfextract\SASKUTIL.sys [2010-4-13 74480]

R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2011-7-24 532224]

R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2011-7-24 136360]

R2 AntiVirService;Avira AntiVir Guard;c:\program files\avira\antivir desktop\avguard.exe [2011-7-24 269480]

R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2011-7-24 61960]

R2 DigiNet;Digidesign Ethernet Support;c:\windows\system32\drivers\diginet.sys [2011-9-5 16400]

R2 MboxAudioDevMon;Mbox Audio Device Monitor;c:\program files\avid\mbox\AudioDevMon.exe [2010-10-7 1919504]

R2 MboxMiniAudioDevMon;Mbox Mini Audio Device Monitor;c:\program files\avid\mbox mini\AudioDevMon.exe [2010-10-8 1919504]

R2 MboxProAudioDevMon;Mbox Pro Audio Device Monitor;c:\program files\avid\mbox pro\AudioDevMon.exe [2010-10-8 1919504]

R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]

R2 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2009-10-20 50704]

R3 atinewp2;ATI eHomeWonder, WDM Video CODEC;c:\windows\system32\drivers\atinewp2.sys [2010-4-13 485888]

R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-7-8 22216]

R3 TotRec7;Total Recorder WDM audio driver;c:\windows\system32\drivers\TotRec7.sys [2010-12-27 131664]

R3 TotRec8;Total Recorder WDM audio filter driver;c:\windows\system32\drivers\TotRec8.sys [2010-12-27 91728]

S2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-7-8 366152]

S2 vsmon;TrueVector Internet Monitor;c:\windows\system32\zonelabs\vsmon.exe -service --> c:\windows\system32\zonelabs\vsmon.exe -service [?]

S3 cpuz130;cpuz130;\??\c:\docume~1\jwe\locals~1\temp\cpuz130\cpuz_x32.sys --> c:\docume~1\jwe\locals~1\temp\cpuz130\cpuz_x32.sys [?]

S3 DIGERDFUWDM;Service for Digidesign Eleven Rack DFU;c:\windows\system32\drivers\DigidesignElevenRack_DFU.sys [2011-9-5 42256]

S3 ELEVENRACK;Service for Digidesign Eleven Rack;c:\windows\system32\drivers\DigidesignElevenRack.sys [2011-9-5 93456]

S3 icsak;icsak;\??\c:\program files\checkpoint\zaforcefield\ak\icsak.sys --> c:\program files\checkpoint\zaforcefield\ak\icsak.sys [?]

S3 JakNDisMP;JakNDisMP;c:\windows\system32\drivers\jakndis.sys --> c:\windows\system32\drivers\JakNDis.sys [?]

S3 nosGetPlusHelper;getPlus® Helper 3004;c:\windows\system32\svchost.exe -k nosGetPlusHelper [2004-8-10 14336]

S3 SASENUM;SASENUM;\??\c:\docume~1\jwe\locals~1\temp\sas_selfextract\sasenum.sys --> c:\docume~1\jwe\locals~1\temp\sas_selfextract\SASENUM.SYS [?]

S4 StarWindServiceAE;StarWind AE Service;c:\program files\alcohol soft\alcohol 52\starwind\StarWindServiceAE.exe [2009-12-23 370688]

.

=============== Created Last 30 ================

.

2011-09-26 22:41:52 -------- d---a-w- C:\Signature Licks - Jimi Hendrix Vol2

2011-09-11 20:53:42 -------- d-----w- c:\program files\SloMoDirector

2011-09-08 18:40:47 -------- d-----w- C:\Hendrix Atlanta Raw Soundboard Tracks

2011-09-08 18:36:26 -------- d-----w- C:\J.W. Embry Ayr-Rade

2011-09-07 00:00:50 -------- d-----w- c:\program files\Psicraft

2011-09-07 00:00:50 -------- d-----w- c:\documents and settings\all users\application data\Psicraft

2011-09-05 23:46:45 -------- d-----w- c:\documents and settings\jwe\application data\Digidesign

2011-09-05 23:46:30 -------- d-----w- c:\documents and settings\jwe\application data\Trillium Lane

2011-09-05 23:43:49 -------- d-----w- c:\documents and settings\jwe\AvidLogFiles

2011-09-05 23:39:22 -------- d-----w- c:\documents and settings\all users\application data\Digidesign

2011-09-05 23:36:17 -------- d-----w- c:\documents and settings\all users\application data\DigiDriver

2011-09-05 23:31:46 -------- d-----w- c:\program files\Avid

2011-09-05 23:10:02 -------- d-----w- c:\program files\common files\PACE Anti-Piracy

2011-09-05 23:10:02 -------- d-----w- c:\documents and settings\jwe\local settings\application data\PACE Anti-Piracy

2011-09-05 23:10:02 -------- d-----w- c:\documents and settings\jwe\application data\PACE Anti-Piracy

2011-09-05 23:10:02 -------- d-----w- c:\documents and settings\all users\application data\PACE Anti-Piracy

2011-09-05 22:58:01 -------- d-----w- c:\documents and settings\jwe\application data\Structure

2011-09-05 22:44:34 -------- d-----w- c:\program files\InterLok

2011-09-05 22:43:35 630784 ----a-w- c:\windows\system32\ilinet.dll

2011-09-05 22:43:28 217088 ----a-w- c:\windows\system32\qtmlClient.dll

2011-09-05 22:43:23 16400 ----a-w- c:\windows\system32\drivers\diginet.sys

2011-09-05 22:43:04 42256 ----a-w- c:\windows\system32\drivers\DigidesignElevenRack_DFU.sys

2011-09-05 22:42:37 93456 ----a-w- c:\windows\system32\drivers\DigidesignElevenRack.sys

2011-09-03 23:33:53 -------- d-----w- C:\Debbies's Laptop

.

==================== Find3M ====================

.

2011-09-05 23:45:29 48 ----a-w- c:\windows\system32\msvcsv60.dll

2011-08-31 21:00:50 22216 ----a-w- c:\windows\system32\drivers\mbam.sys

2011-08-11 16:23:22 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2011-07-29 18:48:27 20480 ----a-w- c:\windows\rmlluf32.dll

2011-07-19 09:05:24 472808 ----a-w- c:\windows\system32\deployJava1.dll

2011-07-19 06:40:05 73728 ----a-w- c:\windows\system32\javacpl.cpl

2011-07-08 20:50:41 87608 ----a-w- c:\documents and settings\jwe\application data\inst.exe

2011-07-08 20:50:41 47360 ----a-w- c:\documents and settings\jwe\application data\pcouffin.sys

.

============= FINISH: 14:25:19.15 ===============

Jerry

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Hello TheWatchMan: :welcome:

Please do a MBAM clean re-install by doing the following:

  1. Download and run the latest mbam-clean.exe.
  2. Restart your computer, please allow it to do so - VERY IMPORTANT!
  3. Disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here.
  4. Reactivate the PRO version of the program, if applicable, using the license within the boxed version or was sent via email.
  5. Launch the program and set the Protection and Registration, if applicable. Then go to the UPDATE tab if not done during installation and check for updates.
  6. Restart the computer again and verify that MBAM is in the task tray if using the PRO version.
  7. Setup any process/folder/file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Please use the "ADD REPLY" Add-Reply.png button instead of other ones when you start replying.

Please let us know if & how you succeeded. :)

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  • 2 weeks later...

I'm having this problem again :angry:

The ONLY way to get MB to work is to use the "Clean.exe" file and a clean re-install - then it will work for the rest of the day, however, the next day it won't start and it gives me the same message as before:

"An error has occurred. Please report this error code to our support team: PROGRAM_ERROR_LOAD_DATABASE(2, 2, CreateSDK)

The system cannot find the file specified."

As you can imagine, this is getting old really quick.... What can I do to stop this??

Thanks and God Bless,

Jerry

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Hello TheWatchMan:

My non-authoritative suggestion would be the clean re-install which achieves the same goal and additionally renews all MBAM installed files and re-establishes easily corrupted registry entries. It also has the extra benefit of somewhat fewer (human error laden) steps. Of course if you're using the PRO version, the product ID/key, customized schedules and AV exclusions must be re-entered.

HTH :)

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Delete Rules File XP

Your system's MBAM database file (rules.ref) may have inexplicably become corrupted. To renew your MBAM database file, please follow these procedures:

Please left-click Start, Run... and Copy/Paste the code from only the one appropriate box below, into the Run box and left-click OK.

Windows XP or Windows 2000:

cmd.exe /c del /f /q "C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref"

A command (cmd) window (black screen window) should briefly flash on the display and disappear.

Then run MBAM. A MBAM message box should open that says: "The database could not be found. Would you like to download a new copy?"

Left-click Yes. The database should download soon and update from version 0 to the latest version.

Please use the Add-Reply.png button instead of other ones to reply.

Please let us know if this procedure corrected your issue. Thank you for your patience. :)

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