Can't update no matter which version I use

hapybreezie · October 1, 2011

I've been getting the same error message for a few days. It can't update the database. I've used MBAM clean to remove it and tried several earlier versions of MBAM and am still having the same problem. What should I do now??

1PW · October 1, 2011

Hello hapybreezie: :welcome:

What is the exact error message you see immediately after an update attempt?
Has MBAM ever successfully updated its database before?
Please open a Command (CMD) window and run the following command:


ping data-cdn.mbamupdates.com

Please report the results of the above ping test.

Please use the "ADD REPLY" button instead of other ones when you start replying.

hapybreezie · October 1, 2011

Yes it has updated successfully updated in the past. But it's been a while.

The error message is:

An error has occurred. Please report this error code to our support team.

MBAM_ERROR_UPDATING (12007,0,WinHttpSendRequest)

CMD window response:

Ping request could not find host data-cdn.mbabmupdates.com Please check the name and try again.

1PW · October 1, 2011

Hello hapybreezie:

As you may have gathered from the above ping test, data-cdn.mbamupdates.com must have unrestricted access for the MBAM database update process to be successful. You might wish to start with your firewall(s).

Please let us know how you progress.

HTH

hapybreezie · October 1, 2011

Ok.. that sounds easy enough, but I don't know much. my dad used to do all this stuff for me before he past last year....

I am using Vipre for my anti-virus and firewall.. I don't how to fix my firewall to make this work.. any ideas or suggestions??

Thanks

1PW · October 2, 2011

Hello hapybreezie:

I've requested a Malwarebytes' staffer help you further.

Thank you.

hapybreezie · October 2, 2011

Thank you for your help so far.. I'm just not that computer savvy with certain things... Thank you for trying..

exile360 · October 2, 2011

Please do the following, hopefully it will resolve the issue:

Resolve Updating Issues with VIPRE Premium Antivirus:

Open VIPRE
Click on Web Filter Settings
Click Allowed Web Sites
Add data-cdn.mbamupdates.com
Click OK
Close VIPRE
You should now be able to update Malwarebytes' Anti-Malware

hapybreezie · October 2, 2011

Sounded good, but it still did't work. Still getting the same error message. Tried it with an old version and then the newest version. Same error message both times.

exile360 · October 3, 2011

Please try the following, I got these settings by installing VIPRE and going through its settings step by step:

Open VIPRE
Click on MANAGE at the top
Click on View allowed items under Always Allowed
Click on Add...
Click the radio button next to Allow an entire folder and click Browse...
Click the + next to C: (assuming C is the drive letter of the hard drive that Windows is installed on, which it usually is)
Click the + next to Program Files Note: This will be Program Files (x86) if you are using a 64 bit Windows version
Click once on the Malwarebytes' Anti-Malware folder and click on OK
Click OK to close the Add to always allow window
Click on the FIREWALL tab and click View settings
Click on Exceptions... under Firewall
Ensure that you are on the Applications tab and click Add...
Click on the Browse... button to the right of where it says Path:
Navigate to C:\Program Files\Malwarebytes' Anti-Malware Note: This will be C:\Program Files (x86)\Malwarebytes' Anti-Malware if you are using a 64 bit Windows version
Click on mbam and click Open
Click on OK to close the Add an Application Rule window
Repeat steps 12-16 for mbamgui and mbamservice
Now click on Apply and then click OK
Click on Web Filter Settings... under where it says Web Filtering
Click the Allowed Applications tab
Click Add... and click the Browse... button
Click on mbam and click Open
Click on OK
Do the same for mbamgui and mbamservice
Click on Apply then click on OK
If the checkbox next to Enable Host Intrusion Prevention System (HIPS-for Advanced Users only) is checked, then click on the Exceptions... button to the right of where it says Action:, if that box is not checked, then skip to step 33
Click on Add...
Click Browse...
Click on mbam and click Open
Click on OK
Do the same for mbamgui and mbamservice
Click on OK
Click OK to close the Settings window
Close VIPRE

hapybreezie · October 3, 2011

Still getting same error message..... Any other ideas??

exile360 · October 3, 2011

Please try temporarily disabling the firewall in VIPRE and let me know if you are able to update or not.

Thanks

hapybreezie · October 4, 2011

Nope.. still getting the same error.

exile360 · October 4, 2011

OK, thanks. That isolates the issue to either your internet connection settings, or the URL filter in VIPRE (which we've already set up, so the internet connection settings are more likely).

Please enable your firewall once more and then do the following:

Create a Batch File:

Please copy and paste the following text in the Code box exactly as written into notepad (not wordpad or any other text editor):
```
@echo off
ipconfig /flushdns
arp -d *
netsh int ip reset c:\resetlog.txt
netsh winhttp reset proxy
del /f /q %0
```
Once you've done that click on File and select Save As...
In the Save dialogue box click on the drop down menu next to Save as type and select All Files
Name the file Reset.bat (the .bat extension is very important)
Save the file to your desktop and double click it to run it. Note: If you are using Windows Vista or Windows 7 you must right-click on the file and choose Run as administrator and click Continue at the User Account Control pompt.

Once that is complete, try updating once more and let me know if it works or not.

Thanks

hapybreezie · October 4, 2011

Still no luck.. When I ran the batch file it looked like there was some sort of error, but it disappeared so quickly that I couldn't see all that was written.

I even tried running Mbam cleaner and re-installed Mbam from the website and went through all the steps you suggested again just to be sure..

exile360 · October 4, 2011

Please do the following:

Create a DDS Log:

Download DDS from one of the following locations and save it to your desktop:
[*]Double-click on the copy of DDS you downloaded to run it and it will scan your system, please be patient.
[*]Once it completes it will open 2 logs, DDS.txt and Attach.txt
[*]For each, click on File and click Save As... and save them to your desktop.
[*]Right-click on Attach.txt and hover your mouse over Send To and select Compressed (zipped) Folder.
[*]Copy and paste the entire contents of DDS.txt into your next reply and attach the Attach.zip file you just created to your post.

Thanks

hapybreezie · October 5, 2011

DDS Text:

.

DDS (Ver_2011-08-26.01) - NTFSAMD64

Internet Explorer: 9.0.8112.16421

Run by Bri at 0:48:14 on 2011-10-05

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.2937.1002 [GMT -7:00]

.

AV: Sunbelt VIPRE *Enabled/Updated* {BE5DD172-7F42-7948-1A60-E6A720288F81}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Sunbelt VIPRE *Enabled/Updated* {053C3096-5978-76C6-20D0-DDD55BAFC53C}

FW: Sunbelt VIPRE *Disabled* {86665057-352D-7810-313F-4F92DEFBC8FA}

.

============== Running Processes ===============

.

C:\windows\system32\wininit.exe

C:\windows\system32\lsm.exe

C:\windows\system32\svchost.exe -k DcomLaunch

C:\windows\system32\svchost.exe -k RPCSS

C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\windows\system32\svchost.exe -k netsvcs

C:\windows\system32\svchost.exe -k LocalService

C:\windows\system32\svchost.exe -k NetworkService

C:\windows\System32\spoolsv.exe

C:\windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\windows\system32\spool\DRIVERS\x64\3\lxeaserv.exe

C:\windows\system32\lxeacoms.exe

C:\Program Files (x86)\Sunbelt Software\VIPRE\SBAMSvc.exe

C:\Program Files (x86)\Sunbelt Software\VIPRE\SBPIMSvc.exe

C:\windows\system32\svchost.exe -k imgsvc

C:\Windows\system32\TODDSrv.exe

C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\windows\system32\SearchIndexer.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\windows\system32\taskhost.exe

C:\windows\system32\Dwm.exe

C:\windows\Explorer.EXE

C:\Program Files (x86)\Sunbelt Software\VIPRE\SBAMTray.exe

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe

C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe

C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe

C:\Program Files\TOSHIBA\BulletinBoard\TosNcCore.exe

C:\windows\system32\igfxsrvc.exe

C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe

C:\Program Files (x86)\Lexmark S300-S400 Series\lxeamon.exe

C:\Program Files (x86)\Lexmark S300-S400 Series\ezprint.exe

C:\Program Files\Zune\ZuneLauncher.exe

C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files (x86)\3M\PDNotes\PDNotes.exe

C:\Users\Bri\AppData\Local\Google\Update\1.3.21.69\GoogleCrashHandler.exe

C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe

C:\windows\system32\taskeng.exe

C:\windows\system32\igfxext.exe

C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Program Files (x86)\TOSHIBA\ConfigFree\NDSTray.exe

C:\windows\System32\svchost.exe -k LocalServicePeerNet

C:\Program Files (x86)\Toshiba\Utilities\KeNotify.exe

C:\Program Files (x86)\Toshiba\TOSHIBA Service Station\ToshibaServiceStation.exe

C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe

C:\Program Files (x86)\Sony\Reader\Data\bin\launcher\Reader Library Launcher.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe

C:\windows\system32\DllHost.exe

C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSwMgr.exe

C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe

C:\Program Files (x86)\TOSHIBA\ConfigFree\CFIWmxSvcs64.exe

C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe

C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe

C:\Program Files (x86)\TOSHIBA\ConfigFree\CFProcSRVC.exe

C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe

C:\Program Files\Zune\zune.exe

C:\Program Files\Zune\ZuneWlanCfgSvc.exe

C:\Users\Bri\AppData\Local\Google\Chrome\Application\chrome.exe

C:\windows\SysWOW64\rundll32.exe

C:\Users\Bri\AppData\Local\Google\Chrome\Application\chrome.exe

C:\windows\system32\SearchProtocolHost.exe

C:\windows\system32\SearchFilterHost.exe

C:\windows\SysWOW64\cmd.exe

C:\windows\system32\conhost.exe

C:\windows\SysWOW64\cscript.exe

C:\windows\system32\wbem\wmiprvse.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA

uDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA

mDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA

mStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA

mWinlogon: Userinit=userinit.exe

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

BHO: PDNBookMarkActivator.BookMarkActivator: {f1892cff-a29b-4c64-b827-97efd2412690} - mscoree.dll

TB: Post-it® Digital Notes: {735abc4c-9266-4008-9ef6-bc60be8de31f} - mscoree.dll

TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

uRun: [Google Update] "C:\Users\Bri\AppData\Local\Google\Update\GoogleUpdate.exe" /c

mRun: [sVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL

mRun: [HWSetup] "C:\Program Files\TOSHIBA\Utilities\HWSetup.exe" hwSetUP

mRun: [KeNotify] C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe

mRun: [ToshibaServiceStation] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60

mRun: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"

mRun: [Reader Library Launcher] C:\Program Files (x86)\Sony\Reader\Data\bin\launcher\Reader Library Launcher.exe

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

mRun: [sBAMTray] "C:\Program Files (x86)\Sunbelt Software\VIPRE\SBAMTray.exe"

mRunOnce: [Malwarebytes' Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent

StartupFolder: C:\Users\Bri\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\DISNEY~1.LNK - C:\Program Files (x86)\Disney Vacation Connection\Disney Vacation Connection.exe

StartupFolder: C:\Users\Bri\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\OPENOF~1.LNK - C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe

StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\POST-I~1.LNK - C:\Program Files (x86)\3M\PDNotes\PDNotes.exe

mPolicies-explorer: NoActiveDesktop = 1 (0x1)

mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)

mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)

mPolicies-system: EnableUIADesktopToggle = 0 (0x0)

IE: Create a Post-it® Note - C:\Program Files (x86)\3M\PDNotes\\PSNBookMark.html

IE: E&xport to Microsoft Excel - C:\PROGRA~2\MIF5BA~1\Office12\EXCEL.EXE/3000

IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MIF5BA~1\Office12\ONBttnIE.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MIF5BA~1\Office12\REFIEBAR.DLL

Trusted Zone: real.com\rhap-app-4-0

Trusted Zone: real.com\rhapreg

Trusted Zone: rhapsody.com\rhap-app-4-0

Trusted Zone: rhapsody.com\rhapreg

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab

DPF: {9191F686-7F0A-441D-8A98-2FE3AC1BD913} - hxxp://acs.pandasoftware.com/activescan/cabs/as2stubie.cab

DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab

TCP: DhcpNameServer = 192.168.1.1

TCP: Interfaces\{1CD22AAA-C49B-4B56-BAAF-5A4012F936F5} : DhcpNameServer = 192.168.1.1

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO-X64: AcroIEHelperStub - No File

BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

BHO-X64: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

BHO-X64: PDNBookMarkActivator.BookMarkActivator: {f1892cff-a29b-4c64-b827-97efd2412690} - mscoree.dll

TB-X64: Post-itr Digital Notes: {735abc4c-9266-4008-9ef6-bc60be8de31f} - mscoree.dll

TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

mRun-x64: [sVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL

mRun-x64: [HWSetup] "C:\Program Files\TOSHIBA\Utilities\HWSetup.exe" hwSetUP

mRun-x64: [KeNotify] C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe

mRun-x64: [ToshibaServiceStation] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60

mRun-x64: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"

mRun-x64: [Reader Library Launcher] C:\Program Files (x86)\Sony\Reader\Data\bin\launcher\Reader Library Launcher.exe

mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun-x64: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

mRun-x64: [sBAMTray] "C:\Program Files (x86)\Sunbelt Software\VIPRE\SBAMTray.exe"

mRunOnce-x64: [Malwarebytes' Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent

.

============= SERVICES / DRIVERS ===============

.

R0 pavboot;pavboot;C:\windows\system32\drivers\pavboot64.sys --> C:\windows\system32\drivers\pavboot64.sys [?]

R0 PxHlpa64;PxHlpa64;C:\windows\system32\Drivers\PxHlpa64.sys --> C:\windows\system32\Drivers\PxHlpa64.sys [?]

R0 tos_sps64;TOSHIBA tos_sps64 Service;C:\windows\system32\DRIVERS\tos_sps64.sys --> C:\windows\system32\DRIVERS\tos_sps64.sys [?]

R1 SbFw;SbFw;C:\windows\system32\drivers\SbFw.sys --> C:\windows\system32\drivers\SbFw.sys [?]

R1 SBRE;SBRE;C:\Windows\System32\drivers\SBREDrv.sys [2011-8-29 101720]

R1 SbTis;SbTis;C:\windows\system32\drivers\sbtis.sys --> C:\windows\system32\drivers\sbtis.sys [?]

R1 vwififlt;Virtual WiFi Filter Driver;C:\windows\system32\DRIVERS\vwififlt.sys --> C:\windows\system32\DRIVERS\vwififlt.sys [?]

R2 AdobeARMservice;Adobe Acrobat Update Service;C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2011-6-6 64952]

R2 cfWiMAXService;ConfigFree WiMAX Service;C:\Program Files (x86)\Toshiba\ConfigFree\CFIWmxSvcs64.exe [2009-8-10 248688]

R2 ConfigFree Gadget Service;ConfigFree Gadget Service;C:\Program Files (x86)\Toshiba\ConfigFree\CFProcSRVC.exe [2009-7-14 42368]

R2 ConfigFree Service;ConfigFree Service;C:\Program Files (x86)\Toshiba\ConfigFree\CFSvcs.exe [2009-3-10 46448]

R2 lxea_device;lxea_device;C:\windows\system32\lxeacoms.exe -service --> C:\windows\system32\lxeacoms.exe -service [?]

R2 lxeaCATSCustConnectService;lxeaCATSCustConnectService;C:\Windows\System32\spool\DRIVERS\x64\3\lxeaserv.exe [2010-6-26 45736]

R2 sbapifs;sbapifs;C:\windows\system32\DRIVERS\sbapifs.sys --> C:\windows\system32\DRIVERS\sbapifs.sys [?]

R3 RTL8167;Realtek 8167 NT Driver;C:\windows\system32\DRIVERS\Rt64win7.sys --> C:\windows\system32\DRIVERS\Rt64win7.sys [?]

R3 RTL8187B;Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter;C:\windows\system32\DRIVERS\RTL8187B.sys --> C:\windows\system32\DRIVERS\RTL8187B.sys [?]

R3 SBFWIMCLMP;Sunbelt Software Firewall NDIS IM Filter Miniport;C:\windows\system32\DRIVERS\SBFWIM.sys --> C:\windows\system32\DRIVERS\SBFWIM.sys [?]

R3 SbHips;SbHips;C:\windows\system32\drivers\sbhips.sys --> C:\windows\system32\drivers\sbhips.sys [?]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-6-26 135664]

S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-6-26 135664]

S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\windows\system32\Drivers\RtsUStor.sys --> C:\windows\system32\Drivers\RtsUStor.sys [?]

S3 SBFWIMCL;Sunbelt Software Firewall NDIS IM Filter Service;C:\windows\system32\DRIVERS\sbfwim.sys --> C:\windows\system32\DRIVERS\sbfwim.sys [?]

S3 TsUsbFlt;TsUsbFlt;C:\windows\system32\drivers\tsusbflt.sys --> C:\windows\system32\drivers\tsusbflt.sys [?]

S3 WSDPrintDevice;WSD Print Support via UMB;C:\windows\system32\DRIVERS\WSDPrint.sys --> C:\windows\system32\DRIVERS\WSDPrint.sys [?]

.

=============== Created Last 30 ================

.

2011-10-04 18:09:39 -------- d-----w- C:\windows\System32\ms-MY

2011-10-04 17:38:33 -------- d-----w- C:\Users\Bri\AppData\Roaming\Malwarebytes

2011-10-04 17:38:27 -------- d-----w- C:\ProgramData\Malwarebytes

2011-10-04 17:38:23 25416 ----a-w- C:\windows\System32\drivers\mbam.sys

2011-10-04 17:38:23 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware

2011-10-02 08:07:54 -------- d-----w- C:\windows\System32\drivers\UMDF\es-ES

2011-10-01 03:35:22 -------- d-----w- C:\Users\Bri\AppData\Local\{A853601E-B4AD-4972-9AF2-4BEB366A1C06}

2011-09-30 07:32:04 -------- d-----w- C:\Program Files (x86)\Fluttabyes

2011-09-30 07:31:27 -------- d-----w- C:\Program Files (x86)\Slingo Quest Amazon

2011-09-29 07:39:55 -------- d-----w- C:\bfa0ef23bd5327f51239539167b898a2

2011-09-25 06:27:21 33800 ----a-w- C:\windows\System32\drivers\pavboot64.sys

2011-09-17 02:13:44 -------- d-----w- C:\Users\Bri\AppData\Roaming\TweetDeckFast.FFF259DC0CE2657847BBB4AFF0E62062EFC56543.1

2011-09-17 02:13:38 -------- d-----w- C:\Program Files (x86)\TweetDeck

2011-09-14 15:29:26 -------- d-----w- C:\Users\Bri\AppData\Local\{7B94C757-DDE6-4767-831A-156806977E9A}

2011-09-10 19:38:08 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\PLUGINS\npqtplugin7.dll

2011-09-10 19:38:08 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\PLUGINS\npqtplugin6.dll

2011-09-10 19:38:07 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\PLUGINS\npqtplugin5.dll

2011-09-10 19:38:07 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\PLUGINS\npqtplugin4.dll

2011-09-10 19:38:07 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\PLUGINS\npqtplugin3.dll

2011-09-10 19:38:07 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\PLUGINS\npqtplugin2.dll

2011-09-10 19:38:07 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\PLUGINS\npqtplugin.dll

2011-09-10 19:15:47 -------- d-----w- C:\Users\Bri\AppData\Local\Apple

2011-09-10 06:21:50 -------- d--h--w- C:\windows\msdownld.tmp

2011-09-10 06:21:05 -------- d-----w- C:\Program Files (x86)\Keepers of Dryandra

2011-09-06 19:30:48 45904 ----a-w- C:\windows\SysWow64\sbbd.exe

2011-09-05 17:04:56 183696 ----a-w- C:\Program Files (x86)\Internet Explorer\PLUGINS\nppdf32.dll

.

==================== Find3M ====================

.

2011-09-21 15:10:52 404640 ----a-w- C:\windows\SysWow64\FlashPlayerCPLApp.cpl

2011-09-06 19:30:48 45904 ----a-w- C:\windows\System32\sbbd.exe

2011-08-30 00:36:34 71256 ----a-w- C:\windows\System32\drivers\sbapifs.sys

2011-08-30 00:36:34 55384 ----a-w- C:\windows\System32\drivers\sbredrv.sys

2011-08-30 00:36:34 101720 ----a-w- C:\windows\SysWow64\drivers\SBREDrv.sys

2011-08-03 16:55:35 16493953 ----a-w- C:\ProgramData\SPLB174.tmp

2011-07-22 23:47:06 67072 ----a-w- C:\windows\System32\ZuneTcp2Udp.dll

2011-07-22 23:47:06 60928 ----a-w- C:\windows\System32\ZuneRegUtil.dll

2011-07-22 23:47:06 45568 ----a-w- C:\windows\System32\ZunePTDNS.dll

2011-07-22 23:47:06 405504 ----a-w- C:\windows\System32\ZuneNetProxy.dll

2011-07-22 23:47:06 354304 ----a-w- C:\windows\System32\ZuneCoInst.dll

2011-07-22 23:47:06 249344 ----a-w- C:\windows\System32\ZuneMTPZ.dll

2011-07-22 23:47:06 149504 ----a-w- C:\windows\System32\ZuneUsbTransport.dll

2011-07-22 23:47:06 1093632 ----a-w- C:\windows\System32\drivers\UMDF\ZuneDriver.dll

2011-07-22 05:42:23 2303488 ----a-w- C:\windows\System32\jscript9.dll

2011-07-22 05:36:16 1389056 ----a-w- C:\windows\System32\wininet.dll

2011-07-22 05:32:40 2382848 ----a-w- C:\windows\System32\mshtml.tlb

2011-07-22 02:54:43 1797632 ----a-w- C:\windows\SysWow64\jscript9.dll

2011-07-22 02:48:26 1126912 ----a-w- C:\windows\SysWow64\wininet.dll

2011-07-22 02:44:36 2382848 ----a-w- C:\windows\SysWow64\mshtml.tlb

2011-07-16 05:41:50 362496 ----a-w- C:\windows\System32\wow64win.dll

2011-07-16 05:41:49 243200 ----a-w- C:\windows\System32\wow64.dll

2011-07-16 05:41:49 13312 ----a-w- C:\windows\System32\wow64cpu.dll

2011-07-16 05:39:10 16384 ----a-w- C:\windows\System32\ntvdm64.dll

2011-07-16 05:37:12 421888 ----a-w- C:\windows\System32\KernelBase.dll

2011-07-16 04:29:19 14336 ----a-w- C:\windows\SysWow64\ntvdm64.dll

2011-07-16 04:26:00 44032 ----a-w- C:\windows\apppatch\acwow64.dll

2011-07-16 04:25:37 25600 ----a-w- C:\windows\SysWow64\setup16.exe

2011-07-16 04:24:23 5120 ----a-w- C:\windows\SysWow64\wow32.dll

2011-07-16 04:24:22 272384 ----a-w- C:\windows\SysWow64\KernelBase.dll

2011-07-16 02:21:44 7680 ----a-w- C:\windows\SysWow64\instnm.exe

2011-07-16 02:21:41 2048 ----a-w- C:\windows\SysWow64\user.exe

2011-07-16 02:17:19 6144 ---ha-w- C:\windows\SysWow64\api-ms-win-security-base-l1-1-0.dll

2011-07-16 02:17:19 4608 ---ha-w- C:\windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll

2011-07-16 02:17:19 3584 ---ha-w- C:\windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll

2011-07-16 02:17:19 3072 ---ha-w- C:\windows\SysWow64\api-ms-win-core-util-l1-1-0.dll

2011-07-09 05:26:20 2048 ----a-w- C:\windows\System32\tzres.dll

2011-07-09 04:29:46 2048 ----a-w- C:\windows\SysWow64\tzres.dll

2011-07-09 02:46:28 288768 ----a-w- C:\windows\System32\drivers\mrxsmb10.sys

.

============= FINISH: 0:50:20.30 ===============

Attach.zip

exile360 · October 5, 2011

Thanks, I don't see anything that stands out that might cause this issue so I'm going to have you run another tool, but I'll do so via the private messaging system on this forum as it exposes data about your computer and settings that should not be posted publicly for the sake of security so please check your private messenger on the forum and respond there with the requested info.

Thanks

exile360 · October 5, 2011

Thanks, now, if you use a router, please try disconnecting from the router and connect directly to your internet modem if you have one and let me know if Malwarebytes' Anti-Malware will update when connected directly to the modem or not.

Thanks

hapybreezie · October 6, 2011

We do have a router that we use and a cable modem.. Here's my problem and hopefully you can help.. the modem is connected to a different computer.. that computer is a Linux run computer... specifically Ubuntu 10.04 LTS with Gnome..... I have zero idea how to use it and it's not been updated in over a year...

I have no idea how to connect directly to the modem via my laptop computer... help???

Thanks

exile360 · October 6, 2011

There should be an ethernet cable connected from the modem to the other computer, the ends of which look like an oversized phone line. Unplug that from the other computer and plug it into the laptop.

Can't update no matter which version I use

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