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Serious malwarebytes closing issue.


daniisaur

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Well I know a LITTLE about this stuff, but obviously not enough this time.

Pretty sure I have a trojan virus, which is disabling malwarebytes, avast, and multiple other programs I've tried.

I click malwarebytes, and get the message:

Windows cannot access the specifed device, path or file. You may not have the appropriate permissions to access them.

I've tried running it in safe mode, same error.

I've tried renaming the .exe file, won't let me rename.

I uninstalled avast and went to safe mode, reinstalled, it worked, but it was acting weird, right when it was about done scanning [found like 4 infected]it went away, off the face of the earth.

Tried to open it up again, the error came back. Went back to normal mode, same thing.

Looked it up, found on some site to download "inherit", and tried it, it worked for a while, then it went back to disappearing after being open for a few seconds.

So pretty much that's where I'm at.

Sorry if this doesn't make sense or is confusing, I've been working on this ALL day, and frazzling my brain over it, so my brain has died.

I'd appreciate help, I'm super sick of this stupid virus!

Also sorry if this is in the wrong forum, I just joined the site for this.

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Hello, and welcome to Malwarebytes, daniisaur:

Sorry to hear that your computer may be infected.

Alas, we cannot work on malware detection/removal in this part of the PC Help forum.

Please read the following to get started on the cleaning process:

  • Excellent, self-help troubleshooting info for getting MBAM to run on an infected machine can be found here.
  • And there are specific, self-help malware removal instructions here.

If you would like expert assistance with cleaning your system, there are 3 support options from which to choose:

  • Option 1 -- Free, Expert advice in the Malware Removal Forum
  • Option 2 -- Free support for paying customers using MBAM PRO -- Contact MBAM Support via email
  • Option 3 -- Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in this PC Help Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have.

  • First, please print out, read and follow the directions here, skipping any steps you are unable to complete.
  • If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below:
  • Then please post a NEW topic in the Malware Removal forum.
  • When posting your new thread, please make sure that, under "options", you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you free, one-on-one assistance when one becomes available.

IMPORTANT NOTE: Please do NOT make any further changes to your computer such as (Install/Uninstall programs; use special fix tools; delete files; edit the registry; OR use temp file cleaners, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

IMPORTANT NOTE: Please DO NOT post back to your topic or "bump" it within the first 48 hours.

Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance.


  • o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
    o You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.

OPTION 3

If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient -- someone will assist you as soon as it is possible.

Thanks very much!

daledoc1

PS: Please use the zMn2t.jpg button instead of other ones when you reply here and at the other forums, so that it will be easier to read. :)

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Hi -

I agree with the above from daledoc1 , but you can always try this first -

  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

If it will not help then you can always post in the Free Malware removal area of the forum as listed -

Thank You -

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Hi, noknojon:

Thanks for the input. :)

I might have misunderstood, but I *think* the OP said he/she is trying to clean an infected computer?

That's why I made the referral to the malware removal section. :)

It's certainly worth a try first, though, to attempt a clean install of MBAM and perhaps follow the troubleshooting info for getting MBAM to run on an infected machine here?

Thanks for the additional assistance.

Hopefully daniisaur will post back and let us know how it goes.

Thanks!

daledoc1

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Yeah, I'm trying to clean my infected computer.

I've already tried clean install of malwarebytes multiple times just for the heck of it.

And I figured I was in the wrong forum, I was hoping I'd get help anyways, or maybe transfered to another forum or something, I don't know, but I'll check out what daledoc1 suggested, thanks a lot guys!

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