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Hello everyone - hope you are having a good day.

Sons laptop got infected so I ran malware bytes and it seems to clear it. When I run AVG is seems there is still something lurking. What process would you suggest that I run to try and get rid of anything on his laptop?

Attached is pdf of the results

Running on windows 7. I do have the log from this mornings scan but it is on a different computer - if you need it I can upload it for you.

Kind regards.

reecepc.pdf

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Hello everyone - hope you are having a good day.

Sons laptop got infected so I ran malware bytes and it seems to clear it. When I run AVG is seems there is still something lurking. What process would you suggest that I run to try and get rid of anything on his laptop?

Attached is pdf of the results

Running on windows 7. I do have the log from this mornings scan but it is on a different computer - if you need it I can upload it for you.

Kind regards.

here's the log that I just ran which said it was clear:

Malwarebytes' Anti-Malware 1.51.2.1300

www.malwarebytes.org

Database version: 7807

Windows 6.1.7600

Internet Explorer 8.0.7600.16385

27/09/2011 17:31:51

mbam-log-2011-09-27 (17-31-51).txt

Scan type: Quick scan

Objects scanned: 164725

Time elapsed: 3 minute(s), 48 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

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Good afternoon Kristell!

Until some of our more knowledgeable forum members, Moderators, and Admins arrive, would you please be so kind as to provide the following additional info which will help them to narrow down your problem?

1. Brand name of your computer.

2. Your computer's operating system.

3. What security software you are currently using (in addition to the AVG and MBAM).

4. Can you be more specific as to what the AVG is indicating please.

5. Is this latest problem similar to the issue you posted about on April 22 of this year?

Thank you!

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It is a Medion Mutltimedia Notebook with AMD Athlon X2 P320 processor

Windows 7

It did have Bullguard up until this morning which I uninstalled and then put on MB and AVG

Sorry the graphic has been chopped - the first one says that HKUZS1-5-18\Software\Microsoft\Windows\CurrentVersion\Run\\Smad - found registry key with reference to infected file C:Windows\system32\confit\systemprofile Object is inaccessible

So I am presuming it is still there. However, when I try and move all unhealed infections to the vault it says Action was unsuccessful Other action has been already performed on the object

I just want to make sure that whatever it is has gone.

There is a similar issue - when I searched for AVG it took me off to ebay (a few times) and another site as well - although not sure if it has done that again.

Thank you for your help.

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  • Root Admin

Hello and Welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the
Malware Removal forum
so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the
    directions here
    , skipping any steps you are unable to complete. Then post a
    NEW topic here
    .

  • After posting your new post, make sure under
    options
    , you select
    Track this topic
    and choose
    Immediate Email Notification
    , so that you're alerted when someone has replied to your post.

  • One of the
    expert helpers
    there will give you one-on-one assistance when one becomes available.

  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE:

Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

      Or

    • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at
support@malwarebytes.org
or
here
.

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
Malwarebytes Premium Services
support site.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" Add-Reply.png button instead of other ones when you start replying. :)

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