sweetjrgal008 Posted September 26, 2011 ID:479342 Share Posted September 26, 2011 I have been having a problem with my computer being very slow on all websites that I visit. I have cleaned the computer with ccleaner and cleanup. I was directed to come here and post this hijack log. Hopefully someone can help! Ready to throw computer out the door. Its only 2 years old.Logfile of Trend Micro HijackThis v2.0.4Scan saved at 8:50:06 PM, on 9/25/2011Platform: Windows 7 SP1 (WinNT 6.00.3505)MSIE: Internet Explorer v8.00 (8.00.7601.17514)Boot mode: NormalRunning processes:C:\Program Files (x86)\AVG\AVG2012\avgtray.exeC:\Program Files (x86)\AVG Secure Search\vprot.exeC:\Program Files (x86)\PdaNet for Android\PdaNetPC.exeC:\Program Files (x86)\Mozilla Firefox\firefox.exeC:\Program Files (x86)\Windows Live\Mail\wlmail.exeC:\Program Files (x86)\Windows Live\Contacts\wlcomm.exeC:\Program Files (x86)\Mozilla Firefox\plugin-container.exeC:\Users\Misty.Misty-PC\Downloads\HijackThis.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mystart.incredimail.com/?a=1uvaGGgK6gLR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.localR0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = R3 - URLSearchHook: (no name) - - (no file)R3 - URLSearchHook: (no name) - {d40b90b4-d3b1-4d6b-a5d7-dc041c1b76c0} - (no file)R3 - URLSearchHook: (no name) - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - (no file)R3 - URLSearchHook: (no name) - {37153479-1976-43c3-a1ee-557513977b64} - (no file)F2 - REG:system.ini: UserInit=userinit.exeO2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dllO2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dllO2 - BHO: FCTBPos00Pos - {26A7CA19-7D58-411D-B2DA-F1B0324CBFFC} - C:\Program Files (x86)\Gamers Unite! Snag Bar\Toolbar.dllO2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dllO2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dllO2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dllO2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dllO2 - BHO: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\8.0.0.34\AVG Secure Search_toolbar.dllO2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dllO2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dllO2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dllO3 - Toolbar: Gamers Unite! Snag Bar - {25515A79-C1C7-4B97-97F8-31A711694487} - C:\Program Files (x86)\Gamers Unite! Snag Bar\Toolbar.dllO3 - Toolbar: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\8.0.0.34\AVG Secure Search_toolbar.dllO4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"O4 - HKLM\..\Run: [vProt] "C:\Program Files (x86)\AVG Secure Search\vprot.exe"O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRunO8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000O9 - Extra button: @C:\Program Files (x86)\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dllO9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dllO9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dllO9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLLO9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dllO10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dllO10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dllO16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - http://download.eset.com/special/eos/OnlineScanner.cabO18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dllO18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dllO18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\8.0.1\ViProtocol.dllO18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dllO23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_7f58c91b65c73836\AESTSr64.exeO23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2012\AVGIDSAgent.exeO23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exeO23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exeO23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exeO23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exeO23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exeO23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exeO23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)O23 - Service: SupportSoft Sprocket Service (DellComms) (sprtsvc_DellComms) - SupportSoft, Inc. - C:\Program Files (x86)\Dell\DellComms\bin\sprtsvc.exeO23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_7f58c91b65c73836\STacSV64.exeO23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)O23 - Service: vToolbarUpdater - Unknown owner - C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\8.0.1\ToolbarUpdater.exeO23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRYSVC.EXEO23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)--End of file - 10126 bytes Link to post Share on other sites More sharing options...
CWB Posted September 26, 2011 ID:479344 Share Posted September 26, 2011 hmmm ..."I was directed to come here and post this hijack log."were you directed here by one of the experts in the HJT section ?i am not an expert over in that section ... however ...one item in your list caught my eye (as well as a couple of others) : snag bar .there is some controversy around this , what the boys at zenga and farmville say asides ... there are plenty of google hits that show this to be associated with malware .i would suggest starting here :http://forums.malwarebytes.org/index.php?showtopic=9573follow the instructions as best you can ... stop using any "cleaners" unless instructed to do so .good luck ! Link to post Share on other sites More sharing options...
daledoc1 Posted September 26, 2011 ID:479371 Share Posted September 26, 2011 Hello, and welcome to Malwarebytes, sweetjrgal008:There is a very helpful PC Slow? sticky pinned to the top of this forum.OTOH, if you think you are infected, we cannot review scan logs or work on malware detection/removal in this part of the PC Help forum.So in addition to what CWB suggested, here is a bit more detail about how to start the cleaning process on your computer.Please read the following to get started on the cleaning process:If you would like expert assistance with cleaning your system, there are 3 support options from which to choose: Option 1 -- Free, Expert advice in the Malware Removal Forum Option 2 -- Free support for paying customers using MBAM PRO -- Contact MBAM Support via email Option 3 -- Premium, Fee-Based SupportOPTION 1As we don't deal with malware removal in this PC Help Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have. First, please print out, read and follow the directions here, skipping any steps you are unable to complete. If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below: Then please post a NEW topic in the Malware Removal forum. When posting your new thread, please make sure that, under "options", you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. One of the expert helpers there will give you free, one-on-one assistance when one becomes available.IMPORTANT NOTE: Please do NOT make any further changes to your computer such as (Install/Uninstall programs; use special fix tools; delete files; edit the registry; OR use temp file cleaners, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.IMPORTANT NOTE: Please DO NOT post back to your topic or "bump" it within the first 48 hours.Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance. o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.Or o You may send a Private Message to a Moderator asking for assistance.OPTION 2Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.OPTION 3If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.Please be patient -- someone will assist you as soon as it is possible.Thanks very much!daledoc1PS: Please use the button instead of other ones when you reply here and at the other forums, so that it will be easier to read. Link to post Share on other sites More sharing options...
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