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Hello rikardoooh: :welcome:

Please do a MBAM clean re-install by doing the following:

  1. Download and run the latest mbam-clean.exe.
  2. Restart your computer, please allow it to do so - VERY IMPORTANT!
  3. Disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here.
  4. Reactivate the PRO version of the program, if applicable, using the license within the boxed version or was sent via email.
  5. Launch the program and set the Protection and Registration, if applicable. Then go to the UPDATE tab if not done during installation and check for updates.
  6. Restart the computer again and verify that MBAM is in the task tray if using the PRO version.
  7. Setup any process/folder/file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Please use the "ADD REPLY" Add-Reply.png button instead of other ones when you start replying.

Please let us know if & how you succeeded. :)

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  • Root Admin

Please run the following scanner and post back the logs

Download
DDS
and save it to your desktop

Disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click
dds.scr
to run the tool.

When done, the
DDS.txt
will open.

Click Yes at the next prompt for Optional Scan.


    When done, DDS will open two (2) logs:

  1. DDS.txt

  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply:
    DDS.txt
    and
    Attach.txt

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