PC crashes

[zoot56]

Hi I was referred to PC help. After being helped with malware issues the computer is having crashes. Here is the referring post:

http://forums.malwarebytes.org/index.php?showtopic=93576&pid=478533&st=20entry478533

[rgabbard]

Try updating your flash player and graphics card driver to the latest version.

[zoot56]

I am running the latest versions.

[Mystery]

Try disabling hardware acceleration in Flash Player (right click on a flash content, select Settings and on the first tab uncheck hardware acceleration). Users with the same problem (and same graphic card like you) didn't experience this issue with YouTube videos after disabling it.

Let us know if this helps or not

[zoot56]

I followed your suggestion. I haven't have another crash yet. Thank you.

[Mystery]

Great to hear that

[zoot56]

Had my first crash in a while today. Was watching a livestream of one of the occupy movements. This comes only two days after my xbox live account has been hacked. I'm paranoid now that I may have some kind of keylogger or something. Malwarebytes scanner is not picking up anything. Also I find it odd that when I open up interent explorer i see two iexplorer.exe in the the task manager processes tab. One is running with 18,928 K mem usage the other 64,476 K and climbing. Is this normal?

[zoot56]

ok that second iexplorer.exe is using insane amounts of memory. I definitly think something is going on. Can you help or should I go back to the hijack forum? Thanks

[Mystery]

Hello zoot56,

Having 2 iexplore.exe processes is normal. Account hacking can happen in different ways, it doesn't have necessarily to do with key logging, it can also be due to phishing. A video crash can happen, too, from time to time.

Therefore, I can't tell you whether your computer is infected or not.

If you would like to have your computer checked, please read the following:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

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