Jump to content

PC crashes


Recommended Posts

Try disabling hardware acceleration in Flash Player (right click on a flash content, select Settings and on the first tab uncheck hardware acceleration). Users with the same problem (and same graphic card like you) didn't experience this issue with YouTube videos after disabling it.

Let us know if this helps or not :)

Link to post
Share on other sites

  • 3 weeks later...

Had my first crash in a while today. Was watching a livestream of one of the occupy movements. This comes only two days after my xbox live account has been hacked. I'm paranoid now that I may have some kind of keylogger or something. Malwarebytes scanner is not picking up anything. Also I find it odd that when I open up interent explorer i see two iexplorer.exe in the the task manager processes tab. One is running with 18,928 K mem usage the other 64,476 K and climbing. Is this normal?

Link to post
Share on other sites

Hello zoot56,

Having 2 iexplore.exe processes is normal. Account hacking can happen in different ways, it doesn't have necessarily to do with key logging, it can also be due to phishing. A video crash can happen, too, from time to time.

Therefore, I can't tell you whether your computer is infected or not.

If you would like to have your computer checked, please read the following:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support


As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum
so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the
    , skipping any steps you are unable to complete.

  • After posting your new post, make sure under
    , you select
    Track this topic
    and choose
    Immediate Email Notification

    so that you're alerted when someone has replied to your post.

Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.


    • You may send a Private Message to a Moderator asking for assistance.


Alternatively, as a paying customer, you can contact the help desk at


If you would like to use our
Malwarebytes Premium Services
, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
support site.

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Add Reply" Add-Reply.png button not the Reply button when you start replying.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.