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I have some sort of Malware or Trojan that has hijacked my Google search results, Yahoo search results and Bing search results.

I ran Malware Bytes, but it doesn't find anything. I then ran Defogger to disable the CD ROM drivers.

I then ran DDS and ran it and saved the log files to my desktop. But then when I tried to run the random version of GMER, I got a physical dump of memory and a blue screen with an error message . I was forced to restart. I repeated the above procedure again, and again I got the exact same results. I had actually saved the log files prior to the dump. Attach.txt is attached and the contents of dds.txt are listed below:

********************************************************************************************************

.

DDS (Ver_2011-08-26.01) - NTFSx86

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17

Run by HP_Administrator at 12:45:25 on 2011-09-20

Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.2047.1278 [GMT -5:00]

.

AV: Microsoft Security Essentials *Enabled/Outdated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}

.

============== Running Processes ===============

.

C:\WINDOWS\system32\svchost.exe -k DcomLaunch

svchost.exe

c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup

svchost.exe

svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

svchost.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe

C:\WINDOWS\system32\dgdersvc.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\WINDOWS\eHome\ehSched.exe

C:\WINDOWS\system32\FsUsbExService.Exe

C:\Program Files\Java\jre6\bin\jqs.exe

c:\Program Files\Common Files\LightScribe\LSSrvc.exe

C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe

C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe

C:\Program Files\Maxtor\Maxtor Backup\MaxBackServiceInt.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\Maxtor\Utils\SyncServices.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\WINDOWS\system32\HPZipm12.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\WINDOWS\system32\dllhost.exe

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\Microsoft Security Client\msseces.exe

C:\HP\KBD\KBD.EXE

C:\Program Files\iTunes\iTunesHelper.exe

C:\windows\system\hpsysdrv.exe

C:\WINDOWS\system32\hphmon06.exe

C:\WINDOWS\ALCWZRD.EXE

C:\WINDOWS\AGRSMMSG.exe

C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe

C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe

C:\WINDOWS\system32\rundll32.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Microsoft ActiveSync\wcescomm.exe

C:\Program Files\Citrix\GoToMeeting\723\g2mstart.exe

C:\Program Files\Webroot\Washer\wwDisp.exe

C:\PROGRA~1\MI3AA1~1\rapimgr.exe

C:\WINDOWS\system32\rundll32.exe

C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Citrix\GoToMeeting\723\g2mcomm.exe

C:\Program Files\Citrix\GoToMeeting\723\g2mlauncher.exe

C:\Program Files\Mozilla Firefox\firefox.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.google.com/

uURLSearchHooks: ICQToolBar: {855f3b16-6d32-4fe6-8a56-bbb695989046} - c:\program files\icq6toolbar\ICQToolBar.dll

uURLSearchHooks: H - No File

mURLSearchHooks: ICQToolBar: {855f3b16-6d32-4fe6-8a56-bbb695989046} - c:\program files\icq6toolbar\ICQToolBar.dll

mURLSearchHooks: H - No File

mURLSearchHooks: H - No File

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

TB: ICQToolBar: {855f3b16-6d32-4fe6-8a56-bbb695989046} - c:\program files\icq6toolbar\ICQToolBar.dll

TB: {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - No File

TB: {A057A204-BACC-4D26-8087-36EE87E26986} - No File

TB: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - No File

EB: ICQToolBar: {855f3b16-6d32-4fe6-8a56-bbb695989046} - c:\program files\icq6toolbar\ICQToolBar.dll

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [H/PC Connection Agent] "c:\program files\microsoft activesync\wcescomm.exe"

uRun: [GoToMeeting] "c:\program files\citrix\gotomeeting\723\g2mstart.exe" "/Trigger RunAtLogon"

uRun: [Window Washer] c:\program files\webroot\washer\wwDisp.exe

uRun: [DropboxUpdate] c:\documents and settings\hp_administrator\application data\dropbox\dropboxupdate\Dropboxupdt32.exe

uRun: [MouseUpdatePolicy] rundll32.exe "c:\documents and settings\all users\application data\MouseUpdatePolicy.dll",DllRegisterServer

mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup

mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime

mRun: [PS2] c:\windows\system32\ps2.exe

mRun: [nwiz] "nwiz.exe" /install

mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey

mRun: [KBD] c:\hp\kbd\KBD.EXE

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

mRun: [igfxTray] c:\windows\system32\igfxtray.exe

mRun: [hpsysdrv] c:\windows\system\hpsysdrv.exe

mRun: [HPHmon06] c:\windows\system32\hphmon06.exe

mRun: [AlcWzrd] ALCWZRD.EXE

mRun: [AGRSMMSG] AGRSMMSG.exe

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"

mRun: [Carbonite Backup] c:\program files\carbonite\carbonite backup\CarboniteUI.exe

dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t

dRun: [DropboxUpdate] c:\documents and settings\hp_administrator\application data\dropbox\dropboxupdate\Dropboxupdt32.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\2.0.181\SSScheduler.exe

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\mi1933~1\office12\ONBttnIE.dll

IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll

IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mic273~1\office12\REFIEBAR.DLL

DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/7/3/e7345c16-80aa-4488-ae10-9ac6be844f99/OGAControl.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab

DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab

DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab

DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab

DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

TCP: DhcpNameServer = 192.168.1.1

TCP: Interfaces\{28FFAF14-CC65-467B-8EE0-BFD8FEC87C0F} : DhcpNameServer = 192.168.1.1

Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll

Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL

Notify: igfxcui - igfxsrvc.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\documents and settings\hp_administrator\application data\mozilla\firefox\profiles\ocia6tu6.default\

FF - prefs.js: browser.search.selectedEngine - ICQ Search

FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/

FF - prefs.js: keyword.URL - hxxp://search.icq.com/search/afe_results.php?ch_id=afex&tb_ver=1.3.1&q=

FF - prefs.js: network.proxy.ftp - 127.0.0.1

FF - prefs.js: network.proxy.ftp_port - 7212

FF - prefs.js: network.proxy.gopher - 127.0.0.1

FF - prefs.js: network.proxy.gopher_port - 7212

FF - prefs.js: network.proxy.http - 127.0.0.1

FF - prefs.js: network.proxy.http_port - 53414

FF - prefs.js: network.proxy.socks - 127.0.0.1

FF - prefs.js: network.proxy.socks_port - 7212

FF - prefs.js: network.proxy.ssl - 127.0.0.1

FF - prefs.js: network.proxy.ssl_port - 7212

FF - prefs.js: network.proxy.type - 0

FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll

FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll

FF - plugin: c:\program files\mozilla firefox\plugins\NPAskSBr.dll

FF - plugin: c:\program files\mozilla firefox\plugins\npOGAPlugin.dll

FF - plugin: c:\program files\musicnotes\npmusicn.dll

FF - plugin: c:\program files\musicnotes\NPSibelius.dll

.

---- FIREFOX POLICIES ----

FF - user.js: network.cookie.cookieBehavior - 0

FF - user.js: privacy.clearOnShutdown.cookies - false

FF - user.js: security.warn_viewing_mixed - false

FF - user.js: security.warn_viewing_mixed.show_once - false

FF - user.js: security.warn_submit_insecure - false

FF - user.js: security.warn_submit_insecure.show_once - false

.

============= SERVICES / DRIVERS ===============

.

R1 ISODisk;ISODisk;c:\windows\system32\drivers\ISODisk.sys [2010-1-25 9600]

R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-10-24 165264]

R1 MpKsl1681409f;MpKsl1681409f;c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{9d333402-025d-428d-9667-0ebca26954ad}\MpKsl1681409f.sys [2011-9-19 28752]

R1 MpKsl754e43b3;MpKsl754e43b3;c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{9d333402-025d-428d-9667-0ebca26954ad}\MpKsl754e43b3.sys [2011-9-20 28752]

R1 MpKsld1f45300;MpKsld1f45300;c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{9d333402-025d-428d-9667-0ebca26954ad}\MpKsld1f45300.sys [2011-9-20 28752]

R2 dgdersvc;Device Error Recovery Service;c:\windows\system32\dgdersvc.exe [2010-5-25 95568]

R2 FsUsbExService;FsUsbExService;c:\windows\system32\FsUsbExService.Exe [2010-7-23 233472]

R3 dfmirage;dfmirage;c:\windows\system32\drivers\dfmirage.sys [2011-4-18 31896]

R3 dgderdrv;dgderdrv;c:\windows\system32\drivers\dgderdrv.sys [2010-5-25 18136]

R3 FsUsbExDisk;FsUsbExDisk;c:\windows\system32\FsUsbExDisk.Sys [2010-7-23 36608]

S1 MpKsl06aded21;MpKsl06aded21;\??\c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{9d333402-025d-428d-9667-0ebca26954ad}\mpksl06aded21.sys --> c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{9d333402-025d-428d-9667-0ebca26954ad}\MpKsl06aded21.sys [?]

S2 ICQ Service;ICQ Service;c:\program files\icq6toolbar\ICQ Service.exe [2011-9-6 247608]

S2 wwEngineSvc;Window Washer Engine;c:\program files\webroot\washer\WasherSvc.exe [2011-7-21 618896]

S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\2.0.181\McCHSvc.exe [2010-1-15 227232]

S3 msdemgr;msdemgr;c:\windows\system32\msdemgr.sys [2010-6-16 2304]

S3 nosGetPlusHelper;getPlus® Helper 3004;c:\windows\system32\svchost.exe -k nosGetPlusHelper [2006-12-11 14336]

S3 ssadbus;SAMSUNG Android USB Composite Device driver (WDM);c:\windows\system32\drivers\ssadbus.sys [2010-7-23 96488]

S3 ssadmdfl;SAMSUNG Android USB Modem (Filter);c:\windows\system32\drivers\ssadmdfl.sys [2010-7-23 12776]

S3 ssadmdm;SAMSUNG Android USB Modem Drivers;c:\windows\system32\drivers\ssadmdm.sys [2010-7-23 121576]

S4 Seagate Sync Service;Seagate Sync Service;c:\program files\seagate\sync\SeaSyncServices.exe [2007-1-18 24120]

.

=============== File Associations ===============

.

JSEFile=NOTEPAD.EXE %1

.txt=

.

=============== Created Last 30 ================

.

2011-09-20 17:38:53 28752 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{9d333402-025d-428d-9667-0ebca26954ad}\MpKsl754e43b3.sys

2011-09-20 14:44:38 28752 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{9d333402-025d-428d-9667-0ebca26954ad}\MpKsld1f45300.sys

2011-09-20 01:12:07 28752 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{9d333402-025d-428d-9667-0ebca26954ad}\MpKsl1681409f.sys

2011-09-20 01:08:20 28752 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{9d333402-025d-428d-9667-0ebca26954ad}\MpKsle98b2be2.sys

2011-09-19 22:46:51 28752 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{9d333402-025d-428d-9667-0ebca26954ad}\MpKslf2c3a74b.sys

2011-09-14 14:32:47 -------- d-----w- c:\documents and settings\all users\application data\AVS4YOU

2011-09-14 14:31:19 774144 ----a-w- c:\windows\system32\htmlayout.dll

2011-09-14 14:31:09 -------- d-----w- c:\program files\common files\AVSMedia

2011-09-14 14:30:46 24576 ----a-w- c:\windows\system32\msxml3a.dll

2011-09-14 14:30:46 -------- d-----w- c:\program files\AVS4YOU

2011-09-14 14:19:00 -------- d-----w- c:\program files\Wondershare

2011-09-14 14:07:02 -------- d-----w- c:\documents and settings\hp_administrator\local settings\application data\Temp

2011-09-14 13:31:26 -------- d-----w- c:\documents and settings\all users\application data\McAfee Security Scan

2011-09-14 13:31:21 -------- d-----w- c:\program files\McAfee Security Scan

2011-09-11 12:19:01 -------- d-s---w- C:\ComboFix

2011-09-09 02:04:07 0 ---ha-w- c:\documents and settings\hp_administrator\ksjmehgkpf.tmp

2011-09-08 22:55:44 111104 ----a-w- c:\documents and settings\all users\application data\MouseUpdatePolicy.dll

2011-09-06 13:40:27 -------- d-----w- c:\program files\ICQ6Toolbar

2011-09-06 13:39:17 -------- d-----w- c:\documents and settings\all users\application data\ICQ

2011-09-05 17:04:56 183696 ----a-w- c:\program files\mozilla firefox\plugins\nppdf32.dll

2011-09-05 17:04:56 183696 ----a-w- c:\program files\internet explorer\plugins\nppdf32.dll

2011-08-31 20:10:16 14848 -c--a-w- c:\windows\system32\dllcache\kbdhid.sys

2011-08-31 20:10:16 14848 ----a-w- c:\windows\system32\drivers\kbdhid.sys

2011-08-28 23:56:14 -------- d-----w- c:\program files\omniformat

2011-08-28 23:51:03 59 ----a-w- c:\windows\wpd99.drv

2011-08-28 23:51:03 -------- d-----w- c:\documents and settings\all users\application data\pdf995

2011-08-28 23:51:02 51716 ----a-w- c:\windows\system32\pdf995mon.dll

2011-08-28 23:51:02 249856 ----a-w- c:\windows\system32\pdfmona.dll

2011-08-28 23:49:50 -------- d-----w- c:\program files\pdf995

2011-08-28 23:43:39 -------- d-----w- C:\omniformat

2011-08-28 23:39:00 -------- d-----w- C:\PDFOCR_Output

2011-08-28 23:37:51 -------- d-----w- c:\documents and settings\hp_administrator\application data\YCanPDF

2011-08-28 23:37:02 -------- d-----w- C:\pdfOCR

2011-08-28 23:26:32 -------- d-----w- c:\documents and settings\hp_administrator\application data\Downloaded Installations

.

==================== Find3M ====================

.

2011-09-18 11:42:26 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2011-08-31 22:00:50 22216 ----a-w- c:\windows\system32\drivers\mbam.sys

.

============= FINISH: 12:46:18.95 ===============

****************************************************************************************************************

I am running Windows XP media Center edition.

Thanks for any help you can give

attach.txt

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Please don't attach the scans / logs, use "copy/paste".

DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Vista and Windows 7 users:

1. These tools MUST be run from the executable. (.exe) every time you run them

2. With Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

Internet Explorer (Windows)

1. Click "Tools", then click "Internet Options". This will bring up the Internet Options window.

2. Click the "Connections" tab, then click the "LAN Settings" button.

3. Uncheck the box labeled "Use a proxy server for your LAN". Click "OK", and click "OK" in the previous window. This will remove the proxy server settings in Internet Explorer.

Firefox (Windows)

1. Click "Tools", then click "Options" to bring up the Options window.

2. Click the "Advanced" button, then click the "Network" tab.

3. Click the "Settings" button, located next to "Configure how Firefox connects to the Internet".

4. Click the radio button labeled "No proxy". Click "OK" twice. This will remove the proxy server settings in Firefox.

Next:

Vista and Windows 7 users:

1. These tools MUST be run from the executable. (.exe) every time you run them

2. With Admin Rights (Right click, choose "Run as Administrator")

Download ComboFix from one of these locations:

Link 1

Link 2 If using this link, Right Click and select Save As.

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs
  • Double click on ComboFix.exe & follow the prompts.
    Notes: Combofix will run without the Recovery Console installed. Skip the Recovery Console part if you're running Vista or Windows 7.
    Note: If you have XP SP3, use the XP SP2 package.
    If Vista or Windows 7, skip the Recovery Console part
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RC1.png

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

RC2-1.png

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt using Copy / Paste in your next reply.

Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.

2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.

3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell your helper.

4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.

Please do not attach the scan results from Combofx. Use copy/paste.

Also please describe how your computer behaves at the moment.

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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