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Infected with Virus Need Help


Milo

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hello sir, my laptop got a virus and i cant open anything even the anti virus,, then i tried to install malwarebytes but it only installs

and i cant open it -_- then i try to use safe mode but when it boots up.. blue screen appears so i cant get to safe mode

please help me !

-sorry for bad english

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Hi Milo and welcome to the MBAM Forums!

I'm sorry to hear of your problems. Until one of the other more experienced forum members, Moderators, or Admin staff can review your post, would you please be so kind as to provide the following information?

1. Brand name of your computer (for example, Dell, Mac, HP etc).

2. What Operating System your computer uses (for example, Windows XP Home, Windows Vista, Windows 7, etc).

3. Name of your antivirus software you are using.

4. Names of ANY OTHER security software you are using on your computer besides your antivirus.

* Just for future reference, if you believe your computer may be infected, the most appropriate forum to post your problem, is in the forum named, Malware Removal - Hijack This Logs. Within that forum are many well-qualified, experienced members who can readily assist you. Please be sure and read the pinned topic shown at the top of the listing entitled, I'm infected - what do I do now? There you will find instructions about posting a problem in that forum. Please follow the steps provided there as best you can.

When replying to this post or others, please click on the [ADD REPLY] button to post your response.

Thank You!

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Hello, and Welcome to Malwarebytes

Sorry to hear your infected.... you can try and follow the steps located in THIS FAQ to see if you can remove the infection yourself, or if you prefer to have an expert help you one on one, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the
Malware Removal forum
so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the
    , skipping any steps you are unable to complete. Then post a
    .

  • After posting your new post, make sure under
    options
    , you select
    Track this topic
    and choose
    Immediate Email Notification
    , so that you're alerted when someone has replied to your post.

  • One of the
    there will give you one-on-one assistance when one becomes available.

  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE:
Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

      Or

    • You may send a Private Message to a Moderator asking for assistance.

IMPORTANT: Please do NOT make any further changes to your computer such as (Install/Uninstall programs; use special fix tools; delete files; edit the registry; OR use temp file cleaners, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at
or
.

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
support site.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" Add-Reply.png button instead of other ones when you start replying. :)

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sorry for not putting my computer specs.. here it is

Operating System. Microsoft Windows XP Professional (5.1, Build 2600)

brand Name : Dell

Anti Virus: AVG 9.0 Free Edition

Security Software? hmm i guess only the AVG,,

and One more thing when i used my laptop for about an hour it slows,, very slow its like freezing so i need to restart it to make it fast again

- im really sorry for bad english

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Hello again Milo,

Please read and follow Firefox's instructions which I have pasted below.

Sorry to hear your infected.... you can try and follow the steps located by clicking HERE to see if you can remove the infection yourself, or if you prefer to have an expert help you one on one, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

•Option 1 —— Free Expert advice in the Malware Removal Forum

•Option 2 —— Paying customer -- Contact Support via email

•Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

•Please read and follow the directions HERE, skipping any steps you are unable to complete. Then post a NEW topic HERE.

•After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.

•One of the expert helpers there will give you one-on-one assistance when one becomes available.

•Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

◦If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

Or

◦You may send a Private Message to a Moderator asking for assistance.

IMPORTANT: Please do NOT make any further changes to your computer such as (Install/Uninstall programs; use special fix tools; delete files; edit the registry; OR use temp file cleaners, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or HERE

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site HERE.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADD REPLY" button instead of other ones when you start replying.

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