I've "removed" this rogue twice and I'm still infected...

[dwarfcake]

I've looked through the pinned topics, and there are just a lot of things I don't fully understand, and I don't know if I need to take those steps for this rogue.

I'm no computer wiz, so I just thought I'd make a topic here to find some help. I apologize if this is the wrong board and whatnot.

Last night I was on Facebook, and a Tumblr page I follow on Facebook posted a link to a photo on their site. I've never had any problems with this site before, so I didn't think I'd get a lot of pop-ups after clicking the picture link.

I knew it must be some malware or something I could scan with Malwarebytes, but every time I'd try to get Malwarebytes to open, there were things I either couldn't click to run a scan because it was blocked by a rogue pop-up, or it would close immediately after I clicked on the Malwarebytes icon on my desktop.

So the only thing I could think to do was something I did last year for my desktop when I got some malware... was to make another administrator account, and run the scans from that user account.

When I ran the scan last night, I had something like 20 infected files and such. Terrible! So I made sure that all the boxes were checked, removed them, and restarted my computer like it said. Then I get the same problem again from this "OpenCloud" pop-up. Do the scan from the other administrator account again (both were Quick Scans) and this time I had 27 infected files on my laptop. So again, made sure all the boxes were checked, removed them, and restarted.

So I thought I'd be okay now. I went back to my account and immediately got yet ANOTHER "OpenCloud" pop-up.

So now I've been running a Full Scan... so far it says I've got 2 infected objects.

I'd like to know how I can COMPLETELY get rid of this "OpenCloud" rogue. I've read another topic about the steps for removing it, did what it said, and it's still there.

I can't afford to get the full service of Malwarebytes at the moment, so if you could please let me know of a way to do this from the free version, I'd very much appreciate it.

Thank you.

-Meg

[Mystery]

Welcome to the forums Dwarfcake

If you think your computer might be infected and would like expert assistance with cleaning your system, there are 3 support options from which to choose:

• Option 1 -- Free, Expert advice in the Malware Removal Forum
  
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OPTION 1

As we don't deal with malware removal in this General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have.

• First, please print out, read and follow the directions here, skipping any steps you are unable to complete.
  
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• 
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OPTION 2

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OPTION 3

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