Jump to content

I've "removed" this rogue twice and I'm still infected...


Recommended Posts

I've looked through the pinned topics, and there are just a lot of things I don't fully understand, and I don't know if I need to take those steps for this rogue.

I'm no computer wiz, so I just thought I'd make a topic here to find some help. I apologize if this is the wrong board and whatnot.

Last night I was on Facebook, and a Tumblr page I follow on Facebook posted a link to a photo on their site. I've never had any problems with this site before, so I didn't think I'd get a lot of pop-ups after clicking the picture link.

I knew it must be some malware or something I could scan with Malwarebytes, but every time I'd try to get Malwarebytes to open, there were things I either couldn't click to run a scan because it was blocked by a rogue pop-up, or it would close immediately after I clicked on the Malwarebytes icon on my desktop.

So the only thing I could think to do was something I did last year for my desktop when I got some malware... was to make another administrator account, and run the scans from that user account.

When I ran the scan last night, I had something like 20 infected files and such. Terrible! So I made sure that all the boxes were checked, removed them, and restarted my computer like it said. Then I get the same problem again from this "OpenCloud" pop-up. Do the scan from the other administrator account again (both were Quick Scans) and this time I had 27 infected files on my laptop. So again, made sure all the boxes were checked, removed them, and restarted.

So I thought I'd be okay now. I went back to my account and immediately got yet ANOTHER "OpenCloud" pop-up. :(

So now I've been running a Full Scan... so far it says I've got 2 infected objects.

I'd like to know how I can COMPLETELY get rid of this "OpenCloud" rogue. I've read another topic about the steps for removing it, did what it said, and it's still there. :(

I can't afford to get the full service of Malwarebytes at the moment, so if you could please let me know of a way to do this from the free version, I'd very much appreciate it.

Thank you.

-Meg

Link to post
Share on other sites

Welcome to the forums Dwarfcake :)

If you think your computer might be infected and would like expert assistance with cleaning your system, there are 3 support options from which to choose:

  • Option 1 -- Free, Expert advice in the Malware Removal Forum
  • Option 2 -- Paying customer using MBAM PRO -- Contact MBAM Support via email
  • Option 3 -- Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in this General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have.

  • First, please print out, read and follow the directions here, skipping any steps you are unable to complete.
  • If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below:
  • Then please post a NEW topic here.
  • When posting your new thread, please make sure that, under "options", you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you free, one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

IMPORTANT NOTE: Please DO NOT post back to ("bump") your topic within the first 48 hours.

Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance.


  • o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
    o You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.

OPTION 3

If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient -- someone will assist you as soon as it is possible.

Please use the zMn2t.jpg button instead of other ones when you reply here and at the other forums, so that it will be easier to read. :)

Thank you :)

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.