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Printers Disappear in Windows 7


JCINHPNC

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I've just suddenly started having problems and cannot see any printers - regardless of which program I try to print to.

I have run Malwarebytes, DDS and GMER and the log files are attached. Please review and advise.

Malwarebytes' Anti-Malware 1.50.1.1100

www.malwarebytes.org

Database version: 7729

Windows 6.1.7601 Service Pack 1

Internet Explorer 8.0.7601.17514

9/16/2011 4:03:10 PM

mbam-log-2011-09-16 (16-03-10).txt

Scan type: Quick scan

Objects scanned: 170986

Time elapsed: 3 minute(s), 17 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

.

DDS (Ver_2011-08-26.01) - NTFSx86

Internet Explorer: 8.0.7601.17514 BrowserJavaVersion: 1.6.0_24

Run by Steve at 16:14:29 on 2011-09-16

Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.3326.2020 [GMT -4:00]

.

AV: AVG Internet Security Business Edition 2011 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}

SP: AVG Internet Security Business Edition 2011 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

FW: AVG Firewall *Enabled* {621CC794-9486-F902-D092-0484E8EA828B}

.

============== Running Processes ===============

.

C:\PROGRA~1\AVG\AVG10\avgchsvx.exe

C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\nvvsvc.exe

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\system32\nvvsvc.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files\Wave Systems Corp\Trusted Drive Manager\TdmService.exe

C:\Windows\system32\ASTSRV.EXE

C:\Program Files\AVG\AVG10\avgfws.exe

C:\Program Files\AVG\AVG10\avgwdsvc.exe

c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe

C:\Program Files\Microsoft\BingBar\SeaPort.EXE

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Program Files\AVG\AVG10\avgam.exe

C:\Program Files\AVG\AVG10\avgnsx.exe

C:\Windows\system32\wbem\unsecapp.exe

C:\Program Files\AVG\AVG10\avgemcx.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\system32\conhost.exe

C:\Windows\system32\taskhost.exe

C:\Program Files\AVG\AVG10\avgcsrvx.exe

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Realtek\Audio\HDA\RtDCpl.exe

C:\Program Files\Wave Systems Corp\Services Manager\DocMgr\bin\WavXDocMgr.exe

C:\Program Files\Dell\Dell ControlPoint\Security Manager\BcmDeviceAndTaskStatusService.exe

C:\Program Files\CyberLink\PowerDVD9\PDVD9Serv.exe

C:\Program Files\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe

C:\dell\DBRM\Reminder\DbrmTrayicon.exe

C:\Program Files\AVG\AVG10\avgtray.exe

C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Corel\WordPerfect Office 2000\Register\Remind32.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files\Wave Systems Corp\Trusted Drive Manager\TdmNotify.exe

C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe

C:\Windows\system32\SearchIndexer.exe

C:\Program Files\AVG\AVG10\avgcsrvx.exe

C:\Program Files\Mozilla Thunderbird\thunderbird.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Windows\system32\wuauclt.exe

C:\Program Files\Corel\WordPerfect Office X5\Programs\wpwin15.exe

C:\Windows\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe

C:\PROGRA~1\AVG\AVG10\avgrsx.exe

C:\Program Files\AVG\AVG10\avgcsrvx.exe

C:\Windows\notepad.exe

\\kgssvr1\public\apps\GMER\90fydjzq.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Windows\system32\DllHost.exe

C:\Windows\system32\DllHost.exe

C:\Windows\system32\conhost.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://gcms0004.co.guilford.nc.us/services/index.html

mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg10\toolbar\IEToolbar.dll

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - No File

BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll

BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: Windows Live Messenger Companion Helper: {9fdde16b-836f-4806-ab1f-1455cbeff289} - c:\program files\windows live\companion\companioncore.dll

BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg10\toolbar\IEToolbar.dll

BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - c:\progra~1\micros~1\office14\URLREDIR.DLL

BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "c:\program files\microsoft\bingbar\BingExt.dll"

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg10\toolbar\IEToolbar.dll

TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "c:\program files\microsoft\bingbar\BingExt.dll"

uRun: [Adobe Reader Synchronizer] "c:\program files\adobe\reader 10.0\reader\AdobeCollabSync.exe"

mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtDCpl.exe

mRun: [WavXMgr] c:\program files\wave systems corp\services manager\docmgr\bin\WavXDocMgr.exe

mRun: [uSCService] c:\program files\dell\dell controlpoint\security manager\BcmDeviceAndTaskStatusService.exe

mRun: [RemoteControl9] "c:\program files\cyberlink\powerdvd9\PDVD9Serv.exe"

mRun: [PDVD9LanguageShortcut] "c:\program files\cyberlink\powerdvd9\language\Language.exe"

mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\oem\12.0\sharedcom\RoxWatchTray12OEM.exe"

mRun: [Desktop Disc Tool] "c:\program files\roxio\oem\roxio burn\RoxioBurnLauncher.exe"

mRun: [DBRMTray] c:\dell\dbrm\reminder\DbrmTrayIcon.exe

mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [QuickFinder Scheduler] "c:\program files\corel\wordperfect office x5\programs\QFSCHD150.EXE"

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

mRunOnce: [DBRMTray] c:\dell\dbrm\reminder\TrayApp.exe

mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent

StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\corelr~1.lnk - c:\program files\corel\wordperfect office 2000\register\Remind32.exe

StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\tdmnot~1.lnk - c:\program files\wave systems corp\trusted drive manager\TdmNotify.exe

mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)

mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)

mPolicies-system: EnableUIADesktopToggle = 0 (0x0)

IE: E&xport to Microsoft Excel - c:\progra~1\micros~1\office14\EXCEL.EXE/3000

IE: Open with WordPerfect - c:\program files\corel\wordperfect office x5\programs\WPLauncher.hta

IE: Se&nd to OneNote - c:\progra~1\micros~1\office14\ONBttnIE.dll/105

IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - c:\program files\windows live\companion\companioncore.dll

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll

IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

TCP: Interfaces\{B7EE83B1-69C4-4AC5-B165-098D652B4523} : NameServer = 10.0.0.101

Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL

Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - c:\program files\avg\avg10\toolbar\IEToolbar.dll

Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll

LSA: Authentication Packages = msv1_0 wvauth

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\users\steve\appdata\roaming\mozilla\firefox\profiles\7lq881uq.default\

FF - component: c:\program files\avg\avg10\firefox4\components\avgssff4.dll

FF - component: c:\program files\avg\avg10\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll

FF - component: c:\program files\avg\avg10\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll

FF - component: c:\program files\avg\avg10\toolbar\firefox\avg@igeared\components\xpavgtbapi.dll

FF - plugin: c:\progra~1\micros~1\office14\NPAUTHZ.DLL

FF - plugin: c:\progra~1\micros~1\office14\NPSPWRAP.DLL

FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll

FF - plugin: c:\program files\microsoft silverlight\4.0.60531.0\npctrlui.dll

FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll

FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll

.

============= SERVICES / DRIVERS ===============

.

R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-2-22 22992]

R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-3-16 32592]

R1 Avgfwfd;AVG network filter service;c:\windows\system32\drivers\avgfwd6x.sys [2010-7-12 54112]

R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2011-1-7 248656]

R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-3-1 34896]

R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2011-4-5 297168]

R2 avgfws;AVG Firewall;c:\program files\avg\avg10\avgfws.exe [2011-3-9 2708024]

R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2011-8-18 7390560]

R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2011-2-8 269520]

R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2011-5-27 134480]

R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2011-2-10 24144]

R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2011-2-10 21968]

R3 k57nd60x;Broadcom NetLink Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\k57nd60x.sys [2011-1-20 273448]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 RoxWatch12;Roxio Hard Drive Watcher 12;c:\program files\common files\roxio shared\oem\12.0\sharedcom\RoxWatch12OEM.exe [2010-9-4 219632]

S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg10\toolbar\ToolbarBroker.exe [2011-5-13 947528]

S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]

S3 BBSvc;Bing Bar Update Service;c:\program files\microsoft\bingbar\BBSvc.EXE [2011-2-28 183560]

S3 osppsvc;Office Software Protection Platform;c:\program files\common files\microsoft shared\officesoftwareprotectionplatform\OSPPSVC.EXE [2010-1-9 4640000]

S3 RoxMediaDB12OEM;RoxMediaDB12OEM;c:\program files\common files\roxio shared\oem\12.0\sharedcom\RoxMediaDB12OEM.exe [2010-9-4 1116656]

S3 StorSvc;Storage Service;c:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 20992]

S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-6-1 52224]

S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2011-3-23 1343400]

S4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\windows live\mesh\wlcrasvc.exe [2010-9-22 51040]

.

=============== Created Last 30 ================

.

2011-09-16 20:05:35 -------- d-----w- c:\users\steve\appdata\roaming\GlarySoft

2011-09-16 20:02:06 -------- d-----w- c:\program files\Glary Utilities

2011-09-16 19:58:58 -------- d-----w- c:\users\steve\appdata\roaming\Malwarebytes

2011-09-16 19:58:55 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2011-09-16 19:58:54 -------- d-----w- c:\programdata\Malwarebytes

2011-09-16 19:58:51 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2011-09-16 19:58:51 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2011-08-24 17:21:19 -------- d-----w- c:\users\steve\appdata\roaming\Macrovision

2011-08-24 17:20:51 -------- d-----w- c:\users\steve\appdata\local\Sonic_Solutions

2011-08-24 15:35:02 2048 ----a-w- c:\windows\system32\tzres.dll

2011-08-19 13:04:03 -------- d-----w- c:\program files\MSECache

.

==================== Find3M ====================

.

2011-09-16 19:51:01 848 --sha-w- c:\programdata\KGyGaAvL.sys

2011-08-09 13:12:46 152576 ----a-w- c:\windows\system32\msclmd.dll

2011-07-22 04:54:18 1638912 ----a-w- c:\windows\system32\mshtml.tlb

2011-07-16 04:27:30 290816 ----a-w- c:\windows\system32\KernelBase.dll

2011-07-16 02:17:19 6144 ---ha-w- c:\windows\system32\api-ms-win-security-base-l1-1-0.dll

2011-07-16 02:17:19 4608 ---ha-w- c:\windows\system32\api-ms-win-core-threadpool-l1-1-0.dll

2011-07-16 02:17:19 3584 ---ha-w- c:\windows\system32\api-ms-win-core-xstate-l1-1-0.dll

2011-07-16 02:17:19 3072 ---ha-w- c:\windows\system32\api-ms-win-core-util-l1-1-0.dll

2011-07-09 02:30:00 223744 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys

2011-06-24 04:27:01 169984 ----a-w- c:\windows\system32\winsrv.dll

2011-06-24 04:22:20 271360 ----a-w- c:\windows\system32\conhost.exe

2011-06-23 04:33:57 3967872 ----a-w- c:\windows\system32\ntkrnlpa.exe

2011-06-23 04:33:57 3912576 ----a-w- c:\windows\system32\ntoskrnl.exe

2011-06-21 05:34:23 1290624 ----a-w- c:\windows\system32\drivers\tcpip.sys

2011-06-21 05:28:33 981504 ----a-w- c:\windows\system32\wininet.dll

.

============= FINISH: 16:14:53.17 ===============

Any suggestions you could offer would be appreciated.

Thanks:)

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