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Forgive me if I am in the wrong spot but I am new here. I had a trial version of malwarebytes on my computer. My computer is fairly new and I am an MT. I have issues with this. When I try to open malware, it will not allow me to do so. If I try to remove it in add or remove programs, it asked am I sure and then it disappears. If I locate it under c: drive and programs files, it does the same thing. I am clueless what to do but this is costing me money and I need help fast. I work for different companies and they have suggested me removing this program and adding another but I cannot even add the other antivirus program until this one is removed and it will not allow me to do so!

Any help is much appreciated right now!

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Hello and :welcome:

First off let me inform you that Malwarebytes is not an antivirus program, it is an anti-malware program designed to work with your existing antivirus program.

Also, I am sorry you are having issues with the malwarebytes program.

That being said, you can follow the steps below to completely uninstall it, and if you are not going to reinstall malwarebytes disregard the part that has you re-install it. To only uninstall it just run the mbam-clean.

Please do the following:

  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

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Well if that worked it would be great....but same thing!! When I click on it and hit run, it tells me it will remove all components and asks me if I want to continue. I choose yes and then it goes away.....absolutely nothing!! Check my programs in add/remove and malwarebytes is still there. I understand it is not an antivirus but this needs to be removed!

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I am not seeing it on more than one computer...just this newer one. I tried running the computer in safe mode but I cannot get into it. I used to do it on my older computer by hitting F8 and going to safe mode but with this computer it is not allowing me to do that. When I hit F8 it asks me which one i want to start up with and the only option is the Windows XP Professional....it does not give you anymore choices. I am not quite used to a lot of things on this computer but it is XP and my last one was so I figured it should be about the same.

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It is possible that there is more going on with that computer, it might be best to have the experts take a look at some of your logs to see what the issues may be.

Hello, and Welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support


As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the
Malware Removal forum
so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the
    , skipping any steps you are unable to complete. Then post a

  • After posting your new post, make sure under
    , you select
    Track this topic
    and choose
    Immediate Email Notification
    , so that you're alerted when someone has replied to your post.

  • One of the
    there will give you one-on-one assistance when one becomes available.

  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.


    • You may send a Private Message to a Moderator asking for assistance.

IMPORTANT: Please do NOT make any further changes to your computer such as (Install/Uninstall programs; use special fix tools; delete files; edit the registry; OR use temp file cleaners, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.


Alternatively, as a paying customer, you can contact the help desk at


If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
support site.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" Add-Reply.png button instead of other ones when you start replying. :)

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