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Strange issue with MBAM and MAGICJack


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I have a friend that has used MalwareBytes and MagicJack (the low-cost VOIP provider) for a very long time together with no issues...this is until recently. He called me over to help him because he went to run one of his regular malware scans and found that MBAM would not start. I started by uninstalling and then reinstalling MBAM with the latest version and that did not work. I then rebooted into safe mode and found that MBAM DID work then so I used to to perform a scan and found no issues. After trying several other things I started closing programs and disconnection hardware until I hit upon the issue....MagicJack. MBAM will now only start if MagicJack's program is closed AND it's USB adapter is disconnected, simply closing the program will not do it.

As I previously said, these two products had previously worked fine together and only recently started having issues. The only thing I can think or to explain this is that MagicJack auto-updates from time to time and the most recent version is causing problems with MBAM but it seems strange that it would only effect one program on the system, everything else works fine. Does anyone have any suggestions or has anyone else heard of this or a similar issue? Thank you in advance for your help.

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  • Root Admin

Please try the following and let us know if it corrects the issue.

  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

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