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Issued updating to 1.51.2.1300


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I updated from within the free version of Mbam this morning to the new version (1.51.2.1300)and tried to run a quick scan and windows restarted. I'm using XP SP3, Avast version 6.0.1289, 1.5 GM RAM, 60 GB free hdd space. I then uninstalled and downloaded the latest version. The quick scan ran fine with 0 infections but the program overall is sluggish. For example, when clicking the mbam icon on the desktop it takes around 20 seconds to appear. Any advice on what might be the problem? Thanks.

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Hello hawkhusker and welcome to the forums :)

Please try the following:

  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Please post back if the issue is resolved, or if there is still so much delay, thank you :)

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Hello hawkhusker: :welcome:

Please follow the instructions given by Mystery above, then verify that the exclusions have been entered in both Avast 6 and MBAM:

Set Exclusions for Malwarebytes' Anti-Malware in Avast! Antivirus 6 (Free, Pro and Internet Security):

  • Open Avast! antivirus and click on REAL-TIME SHIELDS on the left
  • Click on File System Shield on the left and click on Expert Settings
  • Click the Exclusions section
  • Click on Browse next to the blank entry at the bottom of the list (this will be the only entry if no other exclusions have been set yet)
  • In the Select the areas window click on the + next to C:
  • Click the + next to Program Files Note: For 64 bit Windows versions this will be Program Files (x86)
  • Click the box next to Malwarebytes' Anti-Malware and click on OK
  • Click OK again
  • Click on Web Shield on the left and click Expert Settings
  • Click on Exclusions and check the box next to URLs to exclude:
  • Type or copy/paste the following address:
    *.mbamupdates.com
  • Click on OK
    Also, for Avast! Internet Security:
  • Click on Behavior Shield on the left and click Expert Settings
  • Click on Trusted Processes
  • Click on Browse next to the blank entry at the bottom of the list (this will be the only entry if no other exclusions have been set yet)
  • Navigate to C:Program Files\Malwarebytes' Anti-Malware and click once on mbam.exe and click Open Note: For 64 bit Windows versions this will be Program Files (x86)
  • Do the same for the following files:
    • mbamgui.exe
    • mbamservice.exe

    [*]Click on OK

    [*]Close Avast! antivirus

Set Exclusions for Avast! Antivirus Free, Pro and Internet Security in Malwarebytes' Anti-Malware:

  • Open Malwarebytes' Anti-Malware and click on the Ignore List tab
  • Click on the Add button on the lower left
  • In the small browse window that opens, navigate to C:\Program Files and click once on avast software and click on OK
  • Close Malwarebytes' Anti-Malware

Please let us know how it goes. Thank you. :)

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Followed the instructions and all is well accept for the problem of a lag when clicking the mbam icon on the desktop. It is faster now but still takes about 10 seconds to appear instead of 20. No errors on scans or anything else going on, will be updating other machines later and let you know if it is just happening on this one pc. Thanks.

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Hello hawkhusker:

We are happy to read that your system is doing better now.

A great deal of unseen background checking must take place while launching MBAM and an instantaneous appearance of the MBAM window is not to be expected. However, your system may benefit from an intelligent and conservative hard disk drive clean-up. Please run through all the steps in this FAQ.

Thank you. :)

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