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At The End of My Rope


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I just bought a HP Pavillion g7 1167dx Notebook PC and I was thrilled until I got it home and now I'm ready to take it back to Best Buy and beat someone to death with it. I am not violent by nature, but this computer could make a homicidal killer out of Mother Teresa.

One the Internet searches it becomes completely unresponsive or it takes from 3 to 10 minutes to go onto any website I click on. Or when I try to click on the website there's nothing--click, click, click--nothing---click, click click--nothing, within half an hour it locks up and I have to restart. It just doesn't work. It isn't too bad right after I turn the computer on but it goes downhill fast. Or when I try to type something into a search box and it won't type. I have to press each key several times to get a letter to appear. Sometimes it just won't at all.

When I get into a website the site stops responding. "[website] is not responding" every time I try to type something into a search, or click on a link, or try to scroll down the page--pretty much anything I try to do.

When I'm using software it stops responding every few minutes, just like website and web searches.

About 35%-45% or more of the time "Internet Explorer can not be display this web page".

I have Windows 7 64 bit, high speed Internet cable, new modem, the latest Internet Explorer, Kaspersky Anti-Virus, I scanned it with Spybot, Malwarebytes, and Microsoft Safty Scanner--Kaspersky found one possible thing and took care of it. But it hasn't changed the unresponsiveness.

I bought System Mechanic and it got even worse so I managed to turn the computer back to an earlier date and now it at least works to some degree again.

I also noticed that lately it doesn't want to shut down easily because of "background programs" that do not want to close. I close everything I have open before trying to shutdown.

I just downloaded HijackThis and it says"For some reason your system denied write access to the hosts file. If any hijacked domains are in this file, Hijackthis may NOT be able to fix this." And it wouldn't save the log file so I went on safe mode and it saved and no problem with access to the hosts file. The log file is attached.

I hope some one can help.

hijackthislog.txt

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  • Root Admin

Hello and Welcome to Malwarebytes,

Ah... computer love at it's best. Well you've come to the right place as I'm sure we can help you get it working again as it should.

Here are the steps needed to get your computer cleaned....

Do not run any type of temporary file cleaners or other programs until someone has assisted and guided you.

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the
Malware Removal forum
so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the
    directions here
    , skipping any steps you are unable to complete. Then post a
    NEW topic here
    .

  • After posting your new post, make sure under
    options
    , you select
    Track this topic
    and choose
    Immediate Email Notification
    , so that you're alerted when someone has replied to your post.

  • One of the
    expert helpers
    there will give you one-on-one assistance when one becomes available.

  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE:

Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

      Or

    • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at
support@malwarebytes.org
or
here
.

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
Malwarebytes Premium Services
support site.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" Add-Reply.png button instead of other ones when you start replying. :)

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