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black screen and crcdisk.sys error after malwarebytes scan


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Good afternoon here's an issue we have with a Vista Gateway laptop.

My roommates Gateway laptop 2 years old had a bunch of viruses last night including WildTangent, ooVoo and Mywebsearch. After doing a virus scan with Malwarebytles and doing the FIX issues, malwarebytes restarted the computer and after it does the windows boot the screen goes black with only the mouse pointer showing.

It goes as far as showing the Windows Vista logo and wallpaper before it fades to black with just the mouse pointer showing and we can access the F8 commands however the scan/boot stops in crcdisk.sys when selecting safemode

We tried the following:

Restart back to last known good configuration- Not working

Removed battery and pressed start button for 60 secs and then connect everything again still not working

Safemode- Still black screen

Safemode error- Stops after crcdisk.sys

Disk repair/system restore- does not say any error

We don’t have the Vista CD for this to do a system recovery

As a note the latop was also very hot. Both on the latop side and the AC adapter side. I dont know if it fried the motherboard, but we still get to the Windows logo screen and does allow us to do an F8

Please help and also Im not much of a techie so a simplified solution would help. Thank you

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  • Root Admin

Hello and Welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

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OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
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  • Please read and follow the
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OPTION 2

Alternatively, as a paying customer, you can contact the help desk at
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or
here
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OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
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Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" Add-Reply.png button instead of other ones when you start replying. :)

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