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Computer Freezes at startup

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I am not a computer savvy person. So the fix is hopefully something that I can easily do. I notices some other forums with similar issues, and it appeared to be a complex process. Bottom line, I have a Windows 7 64 bit system. I installed Malwarebytes Pro and rebooted. The computer froze at startup and I could not do anything (clt-alt-delete) at that point. I did a hard reboot and selected start in save mode command. It went to a screen then nothing. I did another hard reboot and then it started up normally. This time it did not freeze at start up. I am not afraid to reboot, fearing the process will repeat. Please advise.

Thank you.


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Please provide following details, so that someone may be able to assist you:

  • What is your current version of windows (XP, Vista, or Win7)?
  • Is your windows OS 32-bit or 64-bit?
  • What is your OS Service Pack?
  • What version (if any) of MBAM are you running (current is and is it the Free or Pro version?
  • What MBAM database version do you have now (current is 7684)?
  • What brand and version of antivirus software do you have?
  • What firewall software do you use if any?
  • Has your computer been infected recently, or is it currently showing any other abnormal behavior (browser redirects, IP blocks, etc.) to suggest an infection?

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