CCV Posted September 8, 2011 ID:473864 Share Posted September 8, 2011 Given what the attached error message says, I thought perhaps I ought report this.However, the problem is solved after consulting MBAM Help:PROGRAM_ERROR_LOAD_DATABASEAn error occurred while loading the current database. Please reinstall the application.Reinstall did fix it.The error messaged appeared when attempting to launch program manually, because, apparently, MBAM 'service' failed to load at system startup today.The log from that event says,09:18:15 Colin ERROR UtilityReadFile failed with error code 3209:18:15 Colin MESSAGE Protection stoppedXP Home SP3. avast! 6 IS; SUPERAntiSpyware Pro 5. Link to post Share on other sites More sharing options...
CCV Posted September 8, 2011 Author ID:473897 Share Posted September 8, 2011 Apologies for the duplicate post. I can't see any way to remove it.What I wanted to add was this (self explanatory, I hope):Also resolved, by itself. OK'd the message and hit Scheduler Settings again - no problem.Possibly a System Restart after reinstalling MBAM would be advisable.Tray icon doesn't show otherwise; and, found new Update (checking manually) after reboot. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 8, 2011 Root Admin ID:473912 Share Posted September 8, 2011 If you're still having an issue please try option 20 here: http://forums.malwarebytes.org/index.php?showtopic=10138If that does not correct it then please try the following.Download and run mbam-clean.exe from here It will ask to restart your computer, please allow it to do so very importantAfter the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from hereNote: You will need to reactivate the program using the license you were sent via email if using the Pro versionLaunch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it. Link to post Share on other sites More sharing options...
CCV Posted September 8, 2011 Author ID:473937 Share Posted September 8, 2011 Hope I won't need to use it but, thanks - I'll refer back here if I do.I'm assuming that running mbam-clean.exe doesn't require uninstall of the program beforehand. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 8, 2011 Root Admin ID:473940 Share Posted September 8, 2011 No mbam-clean will do the entire process on it's own but you will need to reboot before reinstalling it and you'll need your ID and KEY if using the Pro version. Link to post Share on other sites More sharing options...
CCV Posted September 8, 2011 Author ID:473964 Share Posted September 8, 2011 Thanks. It is the Pro version, and I generally keep more than one backup of license information in different 'safe' places. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 8, 2011 Root Admin ID:474016 Share Posted September 8, 2011 Okay I'll close your post now then. Thanks and take care. Link to post Share on other sites More sharing options...
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