Unable to use any browser; infected w fshaproj

[somegirldc]

Hello and thanks in advance. Thursday night I was suddenly unable to open Firefox; the program won't launch and goes straight to the crash message. I then tried Chrome, which didn't launch or give any error message. Internet explorer will open, but is unusable and usually gives a debug message. I ran the quick MWAM scan and found the fshaproj trojan, deleted, restarted. I haven't had a chance to run the full MBAM scan yet, but Avast didn't find anything at all yesterday. From what I've read from other people with the same virus, it doesn't seem to be affecting their ability to open any browser. I can use other programs without issue, including those that connect to the internet.

Any ideas?

[COMPUTIAC]

Hello, if it were me, I would see I had but two choices (until someone advices otherwise) 1: Run the full MBAM scan, 2: schedule a boot scan of Avast. Both will take time, which is better ? MBAM ! What would I do ? BOTH, no question. MBAM 1st, then Avast boot scan, as back-up.

Just my personal choice.

[daledoc1]

Hi, somegirldc:

Welcome to MBAM.

Sorry you may be infected.

Alas, we cannot work on malware detection/removal in this part of the PC Help forum. But help is near.

The following information will help you get started on the cleaning process.

Excellent, self-help troubleshooting info for getting MBAM to run on an infected machine can be found here.

And there are specific, self-help malware removal instructions here.

If you would like expert assistance with cleaning your system, there are 3 support options from which to choose:

• Option 1 -- Free, Expert advice in the Malware Removal Forum
  
• Option 2 -- Free support for paying customers using MBAM PRO -- Contact MBAM Support via email
  
• Option 3 -- Premium, Fee-Based Support
  

OPTION 1

As we don't deal with malware removal in this PC Help Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have.

• First, please print out, read and follow the directions here, skipping any steps you are unable to complete.
  
• If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below:
  
• Then please post a NEW topic in the Malware Removal forum.
  
• When posting your new thread, please make sure that, under "options", you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  
• One of the expert helpers there will give you free, one-on-one assistance when one becomes available.
  
• Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  

IMPORTANT NOTE:Please DO NOT post back to your topic or "bump" it within the first 48 hours.

Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance.

• 
  o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
  Or
  o You may send a Private Message to a Moderator asking for assistance.
  

OPTION 2

Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.

OPTION 3

If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient -- someone will assist you as soon as it is possible.

Thanks very much!

daledoc1

PS: Please use the button instead of other ones when you reply here and at the other forums, so that it will be easier to read.

[somegirldc]

i've run both the MBAM scan and the avast boot scan now. I still have the sharproj virus, but MBAM found nothing else and avast found and deleted 3 pieces of malware. I still get can't firefox to launch. Any ideas?

[COMPUTIAC]

Hello, I would try SuperAntiSpyware, run the full scan. You can get it here:

http://www.superantispyware.com/download.html

Get the free edition. Other than this you might have to break down on go thru the process outlined by "daledoc1".

Wish I could be of more help !

[Firefox]

Hello somegirldc and

I would follow the instructions in Post #3 above from daledoc1 as this would be your best course of action.

[CWB]

ditto on what daledoc1 and firefox said .

it does sound like you are infected and we do not work on spy/mal/scumware and virus removal in this part of the forum .

as was stated ... have an expert in the malware removal forum (section) assist you with your problem .

[daledoc1]

Hi, CWB:

OP has posted a new topic in the HJT forum here and awaits assistance from a malware expert.

Thanks,

daledoc1