reactor903 Posted September 7, 2011 ID:473682 Share Posted September 7, 2011 I get this error and i dont know what is blocking it from downloading.. need some help getting it going. Link to post Share on other sites More sharing options...
reactor903 Posted September 7, 2011 Author ID:473683 Share Posted September 7, 2011 forgot to attach the file. Link to post Share on other sites More sharing options...
1PW Posted September 7, 2011 ID:473693 Share Posted September 7, 2011 Hello reactor903:Please do a MBAM clean re-install by doing the following:Download and run the latest mbam-clean.exe.Restart your computer, please allow it to do so - VERY IMPORTANT!Disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here.Reactivate the PRO version of the program using the license within the boxed version or was sent via email.Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.Restart the computer again and verify that MBAM is in the task tray if using the PRO version. Setup any process/folder/file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.Please let us know how it goes. Link to post Share on other sites More sharing options...
reactor903 Posted September 7, 2011 Author ID:473700 Share Posted September 7, 2011 still wont update:( Link to post Share on other sites More sharing options...
reactor903 Posted September 7, 2011 Author ID:473701 Share Posted September 7, 2011 still wont update:( now it gets up to like 13% and give the same error. Link to post Share on other sites More sharing options...
1PW Posted September 7, 2011 ID:473706 Share Posted September 7, 2011 Hello reactor903:Is your Internet access via dial-up or broadband please?Thank you. Link to post Share on other sites More sharing options...
reactor903 Posted September 7, 2011 Author ID:473712 Share Posted September 7, 2011 broadband, and i have another PC on the same network that updates just fine. Link to post Share on other sites More sharing options...
1PW Posted September 7, 2011 ID:473719 Share Posted September 7, 2011 Hello reactor903:What operating system do you use on the system in question please?Thank you. Link to post Share on other sites More sharing options...
reactor903 Posted September 7, 2011 Author ID:473726 Share Posted September 7, 2011 Vista. Link to post Share on other sites More sharing options...
1PW Posted September 7, 2011 ID:473796 Share Posted September 7, 2011 Hello reactor903:Even though the other PC on the same network is running OK, I've been asked to have you obtain the results of the following test.This will create a text file: traceroute_malwarebytes_cdn.txtPlease download and run (as administrator) the following tool and then send me a Private Message with the results log.traceroute_malwarebytes_cdn.exeThank you for your continued patience. Link to post Share on other sites More sharing options...
jonrichco Posted September 8, 2011 ID:473927 Share Posted September 8, 2011 1PW's reply is probably useful for some. But there may be a simpler way.I was unable to update (version 1.50 running on W7Pro). However, before following 1PW's advice, I downloaded version 1.51 and installed it over the top of 1.50. It then ran fine and updated ok. I have a feeling that it was my antivirus software that may have been the problem (F-Secure) as the Mbam scan found no problems. Anyway - a much simpler approach to solving the problem. Worth a try first. No need to uninstall or restart. Link to post Share on other sites More sharing options...
reactor903 Posted September 8, 2011 Author ID:473977 Share Posted September 8, 2011 no offence jonrichco i wouldnt trust anything you say. 2 posts huh? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 8, 2011 Root Admin ID:474015 Share Posted September 8, 2011 Hello reactor903,Is the updating process working now? Link to post Share on other sites More sharing options...
reactor903 Posted September 8, 2011 Author ID:474020 Share Posted September 8, 2011 Hello reactor903,Is the updating process working now?yes it is working, thanks for your help. i dont know what did it but something was blocking it.weird. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 8, 2011 Root Admin ID:474035 Share Posted September 8, 2011 No problem. I'll go ahead and close your post now then and if you do have issues in the future please let us know or open a ticket on the Help Desk. Link to post Share on other sites More sharing options...
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