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MBAM wont update


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Hello reactor903:

Please do a MBAM clean re-install by doing the following:

  • Download and run the latest mbam-clean.exe.
  • Restart your computer, please allow it to do so - VERY IMPORTANT!
  • Disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here.
  • Reactivate the PRO version of the program using the license within the boxed version or was sent via email.
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
  • Restart the computer again and verify that MBAM is in the task tray if using the PRO version.
  • Setup any process/folder/file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Please let us know how it goes. :)

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Hello reactor903:

Even though the other PC on the same network is running OK, I've been asked to have you obtain the results of the following test.

This will create a text file: traceroute_malwarebytes_cdn.txt

Please download and run (as administrator) the following tool and then send me a Private Message with the results log.

traceroute_malwarebytes_cdn.exe

Thank you for your continued patience. :)

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1PW's reply is probably useful for some. But there may be a simpler way.

I was unable to update (version 1.50 running on W7Pro). However, before following 1PW's advice, I downloaded version 1.51 and installed it over the top of 1.50. It then ran fine and updated ok. I have a feeling that it was my antivirus software that may have been the problem (F-Secure) as the Mbam scan found no problems. Anyway - a much simpler approach to solving the problem. Worth a try first. No need to uninstall or restart.

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