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Redirects and Other Malware - Need Help


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Hi

I work in a small office that is struggling with a malware problem. There are four computers infected, and, notably, laptops that connect to our wireless network also begin experiencing the difficulties. The effects consist of Google redirects, usually from some nonsense page saying "powered by yellowbook" or a faux-virus software vendor. Many web pages become embedded with a fake video or audio player.

I have tried malwarebytes, and it does not find anything, although I cannot update the program because of a 'no host error 11001, 0'.

I have run combofix to no avail.

I have tried TDSS Killer, to no avail.

I really have no idea what else to try. The fact that laptops that connect experience the problem suggests that it is in the network somehow, but that is just a guess. Ideally I would like this to stop happening on all four computers in the office. I included my rkill report, I also have a combofix log, or a DDS report I can share.

Thanks

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Hello and welcome to MBAM, brendancof:

Sorry to hear that your computers are infected.

Alas, this user support forum is for home users.

Since you are using MBAM in a business environment, I think you will need to please contact corporate-support@malwarebytes.org or here, and please include full contact details along with your Reference # when you do, in order to ensure that you receive prompt assistance.

The corporate support folks will help you to get your systems cleaned and back up running properly.

In the interim, there is excellent, self-help troubleshooting info for getting MBAM to run on an infected machine here.

And there are specific, self-help malware removal instructions here.

Thanks very much for your understanding,

daledoc1

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