Database won't update and Mbam crashing

[Flying Horse]

When I try to update Mbam's database it doesn't start to download the updates and doesn't move from 0%. When I try to close the update box, Mbam crashes. What's wrong with Mbam?

[Mystery]

Hello Flying Horse,

Please try the following:

• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

Let us know if the issue remains after this clean install

[Flying Horse]

I did the following clean thing and now the update works fine. Did that crash cause anything harmful to the Mbam, example to the scanning module?

[Mystery]

Something in your installation may have become corrupted. I can't tell you what impact this issue had on the functioning of the modules of MBAM though. Maybe an expert or someone from the MBAM staff can answer your question, if they can I'm sure they will post here.

I'm happy to hear that you have successfully re-installed MBAM, and that it appears to run fine now. You could do a quick scan with the updated database

[exile360]

If reinstalling the program corrected the issue and the program is now working normally then there's no need for concern.

Please post again if you have any future issues or concerns.

Thanks