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Windows errors, Windows Update, and no connectivity


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Hi! I just ended a thread with Microsoft Answers. The agent said I needed help removing malware and listed several forum sites for me to choose from. So, here I am.

Here is the link to the thread with Microsoft Answers:

http://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_update/cannot-access-windows-automatic-update-after/aeaec175-01f4-47ed-8f97-55b854af4220?page=1

This thread has two pages.

I can summarize the thread if you like.

Anyway, I am running:

XP Media Center Edition, Version 2002, SP3

BEFORE I started the Microsoft Answers thread, I ran:

- Malwarebytes 1.51.1.1800, Database Version 7454

- Spybot Search & Destroy 1.6.2.46, Update 8/10/2011

Neither tool found any issues.

AFTER I ended the Microsoft Answers thread, I did the following (please refer to the attachment):

- Ran Microsoft Safety Scanner, full scan. Removed five files. See Slide 1.

- Tried uninstalling and reinstalling the network adapter. Seems to have a problem. See Slide 2.

- Also note that unstalling McAfee and running McAfee's MCPR tool might not have completely removed McAfee Security Center. See Slide 3. There are two extra entries for the network adapter. Both refer to McAfee. Note that I had connectivity before removing McAfee. After uninstalling McAfee and running MCPR, I had no connectivity. So, I'm having to use our other PC to post messages, etc.

Do I still have a Malware issue? Is this something you all can guide me to fix? Or, should I post under a different category or to a different forum? Thanks!

ScanResultAndNetworkAdapterError090411.ppt

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Hello, and welcome to Malwarebytes, jkwheeler:

Sorry to hear that your computer may be infected.

Alas, we cannot review scan logs or work on malware detection/removal in this part of the General MBAM forum.

The following information will help you get started on the cleaning process.

Excellent, self-help troubleshooting info for getting MBAM to run on an infected machine can be found here.

And there are specific, self-help malware removal instructions here.

If you would like expert assistance with cleaning your system, there are 3 support options from which to choose:

  • Option 1 -- Free, Expert advice in the Malware Removal Forum
  • Option 2 -- Free support for paying customers using MBAM PRO -- Contact MBAM Support via email
  • Option 3 -- Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in this General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have.

  • First, please print out, read and follow the directions here, skipping any steps you are unable to complete.
  • If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below:
  • Then please post a NEW topic here.
  • When posting your new thread, please make sure that, under "options", you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you free, one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

IMPORTANT NOTE:Please DO NOT post back to your topic or "bump" it within the first 48 hours.

Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance.


  • o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
    o You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.

OPTION 3

If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient -- someone will assist you as soon as it is possible.

Thanks very much!

daledoc1

PS: Please use the zMn2t.jpg button instead of other ones when you reply here and at the other forums, so that it will be easier to read. :)

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