Jump to content

Security Protection Virus -> HELP ME PLEASE!


Recommended Posts

So I've had this virus off and on now for over a month and I'm not a computer genius, but I can be handy.

Things I have tried...

I run Malerwarebytes' Anti-Maleware, Avast, & SUPERAntiSpyware almost everyday. They find something every time. I delete the files, they are gone for a few hours then come back! SO frustrating! Eventually the Security Protection Virus Pops up and locks me out of everything telling me that my computer is being hacked and I have to pay to unlock it. I run the scans both in and out of safe mode. Recently the virus even pops up in my Safe Mode, which I never thought could happen but it did! The virus also attacks my search engines on the internet, such as -> If I google something and click the link I am redirected to ads, so I've been opening everything in cached which works but is annoying.

I've been researching the virus and things to try to get rid of it, but I can't seem to keep it away. There has to be something that all these scans are missing and the root of my problem.

I believe I've found one of the files that is a part of it...

C:\Documents and Settings\All Users\Application Data\defender.exe

but when I go to delete the file it says ACCESS DENIED C:\ is not accessible.

Anyone having the same problems?!?!?

Anyone know how to fix this?!?!?

Any information would be greatly appreciated! Please & Thank-you!

Link to post
Share on other sites

  • Root Admin

Hello and Welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the
Malware Removal forum
so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the
    directions here
    , skipping any steps you are unable to complete. Then post a
    NEW topic here
    .

  • After posting your new post, make sure under
    options
    , you select
    Track this topic
    and choose
    Immediate Email Notification
    , so that you're alerted when someone has replied to your post.

  • One of the
    expert helpers
    there will give you one-on-one assistance when one becomes available.

  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE:

Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

      Or

    • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at
support@malwarebytes.org
or
here
.

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
Malwarebytes Premium Services
support site.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" Add-Reply.png button instead of other ones when you start replying. :)

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.