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malwarebytes wont run, tried everything else


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Noticed a few days ago Malwarebytes wouldnt run. Avast Antivirus is up to date and a full scan showed no problems. Spybot was updated , ran and fixed what it found. Malwarebytes still wont run. I uninstalled and reinstalled but no joy. Possibly because of the fresh install i cant find a

most recent Malwarebytes' Anti-Malware log file but here is my HijackThis log file -

(also, I ran HiJackThis in Windows safe mode, was this ok?)

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 15:37:20, on 01/09/2011

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Safe mode

Running processes:

H:\WINDOWS\System32\smss.exe

H:\WINDOWS\system32\winlogon.exe

H:\WINDOWS\system32\services.exe

H:\WINDOWS\system32\lsass.exe

H:\WINDOWS\system32\svchost.exe

H:\WINDOWS\system32\svchost.exe

H:\WINDOWS\Explorer.EXE

H:\WINDOWS\Explorer.EXE

H:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/radioulster/programmes

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - H:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - H:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - H:\Program Files\Siber Systems\AI RoboForm\roboform.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - H:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - H:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - H:\Program Files\Siber Systems\AI RoboForm\roboform.dll

O4 - HKLM\..\Run: [samsung PanelMgr] H:\WINDOWS\Samsung\PanelMgr\SSMMgr.exe /autorun

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] H:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe

O4 - HKLM\..\Run: [avast5] H:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe /nogui

O4 - HKLM\..\Run: [QuickTime Task] "H:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "H:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKCU\..\Run: [ctfmon.exe] H:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [RoboForm] "H:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"

O4 - HKCU\..\Run: [Rank Tracker] H:\Program Files\RankTracker\Rank Tracker\bin\ranktracker.exe -minimized

O4 - HKCU\..\Run: [MsnMsgr] "H:\Program Files\MSN Messenger\MsnMsgr.Exe" /background

O4 - HKCU\..\Run: [spybotSD TeaTimer] H:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] H:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] H:\WINDOWS\System32\CTFMON.EXE (User 'Default user')

O4 - Startup: Adobe Gamma.lnk = H:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

O4 - Startup: Volume Control.lnk = H:\WINDOWS\system32\sndvol32.exe

O4 - Global Startup: Monitor Apache Servers.lnk = H:\Program Files\Apache Software Foundation\Apache2.2\bin\ApacheMonitor.exe

O4 - Global Startup: NETGEAR WG111v2 Smart Wizard.lnk = H:\Program Files\NETGEAR\WG111v2\WG111v2.exe

O8 - Extra context menu item: Customize Menu - file://H:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://H:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O8 - Extra context menu item: Fill Forms - file://H:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html

O8 - Extra context menu item: Open using &Advanced JPEG Compressor - H:\Program Files\Advanced JPEG Compressor\ajcieex.htm

O8 - Extra context menu item: RoboForm Toolbar - file://H:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html

O8 - Extra context menu item: Save Forms - file://H:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html

O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://H:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html

O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://H:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html

O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://H:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html

O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://H:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html

O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://H:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html

O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://H:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html

O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - H:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - H:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - H:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - H:\Program Files\Messenger\msmsgs.exe

O9 - Extra button: InterCasino £££ - {03588886-5C50-4645-BD5D-F105F84417DE} - http://www.intercasino.co.uk/ (file missing) (HKCU)

O9 - Extra 'Tools' menuitem: InterCasino £££ - {03588886-5C50-4645-BD5D-F105F84417DE} - http://www.intercasino.co.uk/ (file missing) (HKCU)

O9 - Extra button: VIP Casino - {3B501CBC-D009-4DAB-ADAF-B882F2F0A447} - http://www.vipcasino.com/ (file missing) (HKCU)

O9 - Extra 'Tools' menuitem: VIP Casino - {3B501CBC-D009-4DAB-ADAF-B882F2F0A447} - http://www.vipcasino.com/ (file missing) (HKCU)

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1285691019849

O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - H:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O23 - Service: Adobe LM Service - Adobe Systems - H:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe

O23 - Service: Apache2.2 - Apache Software Foundation - H:\Program Files\Apache Software Foundation\Apache2.2\bin\httpd.exe

O23 - Service: Apple Mobile Device - Apple Inc. - H:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

O23 - Service: AST Service (astcc) - Nalpeiron Ltd. - H:\WINDOWS\system32\astsrv.exe

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - H:\WINDOWS\System32\Ati2evxx.exe

O23 - Service: avast! Antivirus - AVAST Software - H:\Program Files\Alwil Software\Avast5\AvastSvc.exe

O23 - Service: Bonjour Service - Apple Inc. - H:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - H:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - H:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - H:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: iPod Service - Apple Inc. - H:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - H:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: MySQL - Unknown owner - H:\Program.exe (file missing)

O23 - Service: Sony Ericsson OMSI download service (OMSI download service) - Unknown owner - H:\Program Files\Sony Ericsson\Sony Ericsson PC Suite\SupServ.exe

O23 - Service: TeamViewer 6 (TeamViewer6) - TeamViewer GmbH - H:\Program Files\TeamViewer\Version6\TeamViewer_Service.exe

O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - H:\Program Files\Viewpoint\Common\ViewpointService.exe

O23 - Service: ZoneTick Time (ZTime) - WR Consulting - H:\Program Files\ZoneTick\timesync.exe

--

End of file - 8606 bytes

All help seriously appreciated!

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Hi, thanks for your reply :)

There is nothing actually on C: it was years ago this install of windows was put on, and it automatically assigned itself as H: though i have no idea why. C: is showing as a "removebale drive" but there is never anything plugged into it. No idea how to access it. I am running XP i should have said also. Thanks.

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  • 2 weeks later...

No joy I'm afraid. Still would not run.

You are not alone. The EXACT same thing has happened to me. I have tried all free scanners and have installed and uninstalled malbytes malware about a dozen times. The program is there but I cannot get mbam.exe to run. I have loaded other new programs to see if this happened to others but they run fine. I am running XP and my problem also started about same date. I have had & used Malbytes for several years with no problem.

Perhaps if board members know this problem is not unique we can find a solution.

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  • Staff

Hi,

We are aware of this issue. Here is a fix for it:

Please open Notepad. Copy and paste the following text (starting with @echo off) into the Notepad document.

Navigate to File --> Save As..., and save the file as fix.bat (make sure the Save As Type is set to All Files).

Save it to your Desktop.

@echo off
::adds an essential reg key to run MBAM on a different partition.
reg add "HKLM\System\CurrentControlSet\Control\Session Manager\Environment" /v "OPENSSL_CONF" /d "1" /f
shutdown /r /t 10
del /f /q %0

Now navigate to your Desktop, and double click fix.bat

A black window will open and close quickly. This is normal. Reboot and see if MBAM will run now.

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  • 3 weeks later...
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