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folders are empty and blank shortcuts inside "Start/ All Programs"


tetari
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Hello

When I click on the 'Start' -> All Programs, some folders display only blank shortcuts and some other folders showing empty

to have a better idea look this:

http://imageshack.us/photo/my-images/545/unledlgf.jpg/

I have downloaded and installed Malwarebytes and i make a full scan, but nothing has found, then with eset smart security 4 found 2 virus

screenshot of eset smart seurity 4:

http://imageshack.us/photo/my-images/11/unledzf.jpg/

but nothing happen ,some folder are still empty and some others blank shortcuts

also i make a full scan with Spybot s&d - nothing found

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Hello tetari

Welcome to Malwarebytes.

=====================

To make your files visible again, please download the following program to your desktop:

unhide

Double click the file to run it and let it run to completion.

Once done there will be a prompt letting you know your files are visible again.

Let me know then if everything is back to normal.

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Please Start Notepad.

Copy what is in the code box below into the open Notepad window.

Change the "Save As Type" to "All Files". Save it as search.bat on your Desktop.

@Echo off
dir %temp%>"%userprofile%\desktop\log.txt"
start "%userprofile%\desktop\log.txt"
exit

Once that is saved toy your desktop please right click on it and choose "Run as Administrator" it may take a few minutes depending on what is in the temp folder once it is done a log should open please attach the log that appears on your desktop ion your next post.

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Ok I see why now that nothing was restored.

Your temporary files have been removed since you were infected.

A copy of your start menu was also in the temporary files when they were deleted so were the shortcuts.

So the only way to fix then is to manually create shortcuts.

You can do this but it is time consuming.

What will have to be done is you open C:\Program Files and all of your installed programs are there.

Open the folders and look for the .exe file that would start the program.

Right click on it and choose send to then choose desktop.

Once it is on your desktop you can then right click and choose cut and paste it into the correct folder in your start menu.

Let me know if you need anything further or run into any issues.

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What will have to be done is you open C:\Program Files and all of your installed programs are there.

Open the folders and look for the .exe file that would start the program.

Right click on it and choose send to then choose desktop.

Once it is on your desktop you can then right click and choose cut and paste it into the correct folder in your start menu.

Let me know if you need anything further or run into any issues.

This method fix it the problem

Thank you

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Great glad to help :)

Please delete\uninstall anything that we have used.

After that your all set.

===The following are some articles and a Windows Update link that I like to suggest to people to prevent malware and general PC maintenance===

Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.

Prevention article Some great guidelines to follow to prevent future infections please read the Prevention artice by Miekiemoes.

How did I get infected in the first place? Also this one by Tony Klein.

If your computer is slow Things you can do if your computer is slow.

PC Safety and Security - What Do I Need? Security suggestions and general hints and tips for PC security.

File sharing program dangers Reasons to stay away from File sharing programs for ex: BitTorrent,Limewire,Kazaa,emule,Utorrent etc...

===Free antimalware tools used for on demand scanning and cleaning no real time unless purchased===

Malwarebytes Antimalware

superantispyware

===Free antivirus links===

This is antivirus and antispyware.

Microsoft Security Essentials

This is free antispyware protection and Antivirus protection.

AVG free

This is just antivirus protection.

Antivir

This is antivirus and antispyware protection.

Avast

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  • 4 weeks later...
  • Staff

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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