searchqu

[dcasmr]

Hello,

I am trying to remove searchqu.com which embeddes with firefox and other browsers.

I ran Malwarebytes Pro in safe mode however it could not find it in PC.

The spyware is still there on my pc and I want to remove it.

Thanks

[1PW]

Hello dcasmr:

It is never recommended to run MBAM in the Safe mode unless your system refuses to run it in Normal mode. Please try a Full scan in Normal mode. If searchqu is still present, send the that scan report along with the other requested logs using the instructions below.

Then if you think your system is still infected, here are the steps needed to get your computer cleaned:

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

• Option 1 —— Free Expert advice in the Malware Removal Forum
  
• Option 2 —— Paying customer -- Contact Support via email
  
• Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the

General Malwarebytes' Anti-Malware Forum

, you need to start your own topic in the

Malware Removal - HijackThis Logs subforum

so a qualified expert can help you fix any malware related problems/infections you may have.

• Please read and
  CAREFULLY
  follow the
  directions here
  , skipping any steps you are unable to complete. Then post a
  NEW topic here
  .
  
  
• After posting your new post, make sure under
  options
  , you select
  Track this topic
  and choose
  Immediate Email Notification
  , so that you're alerted when someone has replied to your post.
  
  
• One of the
  expert helpers
  there will give you one-on-one assistance when one becomes available.
  
  
• Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  
  

NOTE:

Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    
    
    Or
    
    
  • You may send a Private Message to a Moderator asking for assistance.
    
    

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at

support@malwarebytes.org

or

here

.

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our

Malwarebytes Premium Services

support site.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the button instead of other ones when you start replying.