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installation problem


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I tried downloading the setup file from C-net site, ran it, but the program will not start.

Setup runs and finishes, installs icons but no action. Downloaded again, overwrote existing file,

re-ran setup, but still no action on trying to run the file.

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Hi, BKT:

Could be a firewall/AV conflict, a corrupt install, or even infection.

When you reinstalled, did you use the mbam-clean program to uninstall first?

Try this:

  • If you are using MBAM PRO, be sure to have your license ID and key handy first.
  • Download and run mbam-clean.exe from here.
  • It will ask to restart your computer, please allow it to do so (very important!).
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here.
    Note: You will need to reactivate the program using the license ID & key you were sent via email, if you are using the PRO version.
  • Launch MBAM and set the Protection and Registration. Then go to the UPDATE tab (if not done during installation) and check for updates.
  • Restart the computer again and verify that MBAM is in the task tray (if using the PRO version).
  • Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications, and then restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQs here, or ask and we'll explain how to do it.

If this doesn't work please post back with your OS (XP, Vista, 7), whether it is 32-bit or 64-bit, and what brand and version AV and firewall you are using, so that we can troubleshoot further.

Also, please take a look at the excellent, self-help troubleshooting info for getting MBAM to run on an infected machine here.

HTH,

daledoc1

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Running now in safe mode, tried reinstalling the program, but same results. Did run mbam-clean,re-booted, ran

setup, no go. Restarted in safe mode with networking, then ran set up again. As usual, it runs to finish, but

won't start the program. Icon shortcuts will not either. Tried several of the workarounds to no avail,

WindowsXP Pro (Build 2600.xpsp_sp3_gdr.101209-1647: Service Pack 3)

McAfee Security Center provided by AT&T, doesn't have options mention in FAQ, but turned off Firewall

and real time scanning while trying. Other programs have installed and ran just fine without jumping through

hoops, and my Toshiba Laptop with XP Home had no problems installing and running this program, using the same

security programs. Also have Avira and TDSS Killer running on both computers. Mbam runs on the laptop.

Barry Thysell

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Hi, BKT:

Thanks for the update.

OK, so I was going to suggest that it could be the McAfee software, as can happen:

http://forums.malwarebytes.org/index.php?showtopic=94224

http://forums.malwarebytes.org/index.php?showtopic=92231

However, since you say your other computer runs McAfee and MBAM without any problems, then the next most likely consideration is malware. :(

The safest bet would probably be to have one of the experts take a look at your system to be sure you aren't infected.

Here's how to proceed (since we don't work on malware related issues here in the General forum)...

If you would like expert assistance with cleaning your system, there are 3 support options from which to choose:

  • Option 1 -- Free, Expert advice in the Malware Removal Forum
  • Option 2 -- Free support for paying customers using MBAM PRO -- Contact MBAM Support via email
  • Option 3 -- Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in this General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have.

  • First, please print out, read and follow the directions here, skipping any steps you are unable to complete.
  • If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below:
  • Then please post a NEW topic here.
  • When posting your new thread, please make sure that, under "options", you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you free, one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

IMPORTANT NOTE:Please DO NOT post back to your topic or "bump" it within the first 48 hours.

Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance.


  • o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
    o You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.

OPTION 3

If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient -- someone will assist you as soon as it is possible.

One of the more expert folks or MBAM staff may have some additional advice, as well.

Thanks very much!

daledoc1

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Problem solved. Bug in setup would not recognize that Windows reassigned local disk to something other

than C:. E-mail support reviewed info from a program they sent a link to, and suggested renaming C: to

something else. Renamed C: to Z:, ran setup and now it runs MBAM just fine. Thank you for your help,

and kudos to the e-mail support teams. Local hard drive assigned to H: by Windows upon installation.

Barry

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