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Really bad trojan (rootkit?)


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I apologize for creating an account to get help. My computer knowledge is slightly above average but I have encountered a problem that I cannot fix and hope to find some kind of solution with your help.

I accidently clicked on an image in Google images and was taken to a website which I believe downloaded a Trojan or virus of some sort since my PC resarted on it's own a minute or so later. I am now unable to open any .exe files. I cannot run anything...Malwarebytes, ComboFix, Ad-Aware, RKill, Firefox...nothing. The only exception are programs located in the 64-bit Programs Folder (the one without x86). However, the only thing really worth running in that folder, at least to combat this problem, is Internet Explorer which I did to post this.

I run Windows 7 64-Bit. I am able to get to the registry and have tried several .exe fixes. I've even scanned the registry after to make sure all fixes were made....everything was correct but .exe's still do not run. I have used system restore to go to a good previous restore point but no help. I have changed the names of the .exe's, also with no help. I cannot reformat since the Windows 7 installation disc application is an .exe. When I do click on programs, the loading reticule appears for a second, disappears and nothing happens. I have tried right-click and "Run as Administrator" and "start", also with no help. I only have one PC so I am really trying to avoid slaving my drive on another system due to the inconvenience.

I also used a Windows 7 Rescue Disc. It detects a "virus" in a really old and reliable keygen that is not currently in use, it's just a backup on one of the partitions, not the partition with the OS, by the way...but I've had that file for about 7 years on 4 different Windows versions and never encountered a problem with it so I'm sure it has nothing to do with this. Still, I went ahead and renamed it and two other related files just incase (as recommended by the rescue disk). No help. I also used AVG's USB boot application but it just freezes up after loading up during boot. I have no choice but to restart. Not sure if this is related to the problem or just another coincidental error. I will keep looking into that.

Besides just .exe files not working some Control Panel functions do not work. For example, I can't create a new user account to troubleshoot since the "Add or remove user accounts" button is dead. I also tried uninstalling Java because I know some vulnerabilities may exist with it (going off of one Trojan I combated and defeated in the past). Unfortunately, I receive the 1719 Error which will not let remove it from my system. And again, I can't run any Java uninstaller.

And just to note, I do not receive any of fake virus softwarepop-ups , .exe files to not bring up the "open with" prompt, nor is there any sluggish behavior of my system. Also, I have not encountered any blue screens and there are no TDSserver(etc) trojans present in the hidden files of my Device Manager. Everything apears normal except that none of my program files work.

Also, all the above things happen during normal boot up, Safe Mode, and Safe Mode with Networking.

So as you can tell, I am really screwed right now. If you have any other suggestions, I would be most grateful! Please help! :(

Joe

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  • Root Admin

Hello Joe and Welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the
Malware Removal forum
so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the
    directions here
    , skipping any steps you are unable to complete. Then post a
    NEW topic here
    .

  • After posting your new post, make sure under
    options
    , you select
    Track this topic
    and choose
    Immediate Email Notification
    , so that you're alerted when someone has replied to your post.

  • One of the
    expert helpers
    there will give you one-on-one assistance when one becomes available.

  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE:

Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

      Or

    • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at
support@malwarebytes.org
or
here
.

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
Malwarebytes Premium Services
support site.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" Add-Reply.png button instead of other ones when you start replying. :)

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