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All folders on start/programs empty

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I am trying to clean out someone's computer and need some help.

She has a Windows XP Pro 32bit computer.

She had a virus and I ran malwarebytes twice full scan, then combofix. Afterwards I used CCleaner to clean up the registry.

Everything looks fine and I can access any programs via windows explorer but when I click on "Start", "All Programs" every folder states "empty".

Example - Itunes - empty. Microsoft Office - Empty.

Could someone please help get these items back under programs?


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