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Installed Malwarebytes, now XP home not working


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So my daughter installed malwarebytes this afternoon; ran the program, was told there was a lot of things to be "fixed" and she followed what it said to do. I was not home, so I cannot tell you what all it said and asking a 16 year old who's computer is now completely dead isn't going so well. She's ANGRY! So now when you turn on the PC it cycles between the Intel insignia and a black blank screen several times and then stays on the black screen. Have attempted safe mode, safe mode with command prompt, restore to previous known good config. Nothing changes; it just continues to cycle between Intel and black. I am at a loss and I've read the other issues people have and I cannot even get to anything other than the option for safe mode screen or the bios. What gives? Thoughts??

Thanks much!

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Welcome dandelion16 -

From your post it seems that your daughters computer was badly infected and in the removal of the infections there has been a problem.

We are more than happy to assist you with help to restore the system (if it can be done).

Please read and follow as many of the directions listed below and repost in the Malware Removal section so an expert can help you.

Even if the posting is from another computer there are many things that can be transferred by USB stick , or similar methods -

Also please list any Antivirus program that was installed at the time of the problem -

OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
    • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please follow the directions for totally Free help

Thank You -

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