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Program_Error_Updating/Is Malware really gone?


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We have a PC running Vista Home Edition which has become infected with the Norton Antivirus in Enhanced Protection mode malware. (Not sure what the official name is.) A co-worker recommended your program so we downloaded the free version. I created a new admin user account and ran the software from that account but it says the database is out of date by 48 days. When I try to update I get the following error:

Program_Error_Updating (2,0, Connection Refusal) System cannot find the file specified.

What may be causing this?

Even though I couldn't update the database, I went on and ran a Quick Scan and it found 11 infected items and we removed those items. I rescanned and everything came back clean. I booted back into my original user account and tried to launch my Nortons using my desktop shortcut, but it opened the same red window with Enhanced Protection Mode dialog as before. When I went to my Start menu to launch Nortons, the Norton folders all show that they are empty. Am I still infected since the red window opened again?

Any advice for clearing up this computer would be appreciated.

Thanks so much!

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Hello, and Welcome to Malwarebytes

Since you infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the
Malware Removal forum
so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the
    , skipping any steps you are unable to complete. Then post a
    .

  • After posting your new post, make sure under
    options
    , you select
    Track this topic
    and choose
    Immediate Email Notification
    , so that you're alerted when someone has replied to your post.

  • One of the
    there will give you one-on-one assistance when one becomes available.

  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE:
Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

      Or

    • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at
or
.

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
support site.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" Add-Reply.png button instead of other ones when you start replying. :)

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