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E-POWER Utility HKDRV Driver is absent


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I have a friends laptop that I have researched how to find out if this is a virus or an absent driver and have not had luck so I hope someone can help.

When the Toshiba laptop boots up it has an error message:

E-POWER Utility

Initialization Error: HKDRV Driver is absent

The laptop cannot get on the internet in regular or safe mode. Malwarebytes found threats and removed them.

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If you think your system might be infected -- based on the IP blocks or other suspicious computer behavior -- then please do the following, as we do not work on malware removal in this part of the forum.

1. First, please go to THIS PAGE, print out, read and follow as many instructions as you can, skipping any you are unable to complete.

You can always post that you are on another computer, and use a USB stick to transfer any information / logs requested.

2. Then, please describe your computer's symptoms as best you can and post the requested MBAM and DDS logs by starting a new thread at the Malware Removal-HJT forum . Please post the results of the requested scans directly into your post, using copy/paste, rather than attaching them.

One of the authorized, trained experts will then assist you as soon as possible for free, one-on-one malware detection and removal.

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Important: Please be patient and allow at least 48 hours before bumping your thread -- otherwise it may appear to the experts that you are already being helped

(The "0" reply count is the easiest way for the experts to spot your thread as still needing help.)

Other Support Options:

--- Alternatively, if you are a paying customer using MBAM PRO, you may wish instead to start a free support ticket by contacting support at: support@malwarebytes.org; or

--- Premium, fee-based support options are available here.

Thanks,

If you think it is only a PC problem then you can repost in the PC Help area (Link below) -

PC Help

PS: Please use the zMn2t.jpg button instead of other ones when you reply here and at the other forums, so that it will be easier to read. :)

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