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Please help - this super bug blocks every tools offered in this forum


nezo16
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Hi Malwarebytes team: please help me with this one. We have a computer that is recently infected with the security protection program and in the process of cleaning up per the instruction here, we encountered a lot of problems. The virus will shut down any anti virus program that we tried to run. We tried to follow the instructions in this forum but no avail. Since it shuts down everything, we can't even get any log generated. So far, we have tried

Malwarebytes - full version.

GMer rootkit scanner

Rtkiller

Combofix

Everytime it shutdown the file, it will make the file to be inaccessible and it can't be deleted. We need to download the file again.

Please help

Thx

Anton

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Hi and welcome to Malwarebytes.

These are links to Anti-virus vendors that offer free LiveCD or Rescue CD files that are used to boot from for repair of unbootable and damaged systems, rescue data, scan the system for virus infections. Burn it as an image to a disk to get a bootable CD. All (except Avira) are in the ISO Image file format. Avira uses an EXE that has built-in CD burning capability.

If you are not sure how to burn an image, please read How to write a CD/DVD image or ISO. If you need a FREE utility to burn the ISO image, download and use ImgBurn.

Let me know how it goes.

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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