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Malwarebytes vs Mcafee (Help me please =( )


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Hey guys this is my first post and im fairly noob with computers so im sorry if this is in the wrong section

On Saturday I found out i had the google redirect virus. So i scanned with Mcafee and it said it removed infected files but i still had the same problem so a friend told me to use Malwarebytes and then uninstall my web browser. So i did that and Malwarebytes said it had removed 10 infected files and asked me to restart so I did and then i also uninstalled google chrome. However now when i log on a few things dont work. Malwarebytes doesnt open, Mcafee doesnt open and even though my modem is on it says there is no internet connection. Mozilla will not open (i had it on my comp but didnt use it) and when i open IE it says theres no internet connection. When i go to the control panel to uninstall Malwarebytes i click no uninstall but nothing happens so i click on it again but it says there is an uninstall in progress even though nothing is happening on the screen. Out of curiosity i checked 'properties' of Malware bytes and it said it has been on my computer since 2009 but was 'modified' on saturday when i downloaded/used it.

Also when i plug in a USB or put in a CD the computer doesnt recognise it and hence nothing pops up like it would normally do to say "Open files' etc

So would you say that i still have the virus and its causing me problems or is Malwarebytes conflicting with Mcafee?

Thanks again to those who reply to this thread id really appreciate it if i could get my computer up and running again

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Hello, and welcome to Malwarebytes, michaeljennings:

It sounds as if you may still be infected.

Alas, we cannot work on malware detection/removal in this part of the General MBAM forum.

The following information will help you get started on the cleaning process.

Excellent, self-help troubleshooting info for getting MBAM to run on an infected machine can be found here.

And there are specific, self-help malware removal instructions here.

If you would like expert assistance with cleaning your system, there are 3 support options from which to choose:

  • Option 1 -- Free, Expert advice in the Malware Removal Forum
  • Option 2 -- Free support for paying customers using MBAM PRO -- Contact MBAM Support via email
  • Option 3 -- Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in this General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have.

  • First, please print out, read and follow the directions here, skipping any steps you are unable to complete.
  • If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below:
  • Then please post a NEW topic here.
  • When posting your new thread, please make sure that, under "options", you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you free, one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

IMPORTANT NOTE:Please DO NOT post back to your topic or "bump" it within the first 48 hours.

Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance.


  • o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
    o You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.

OPTION 3

If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient -- someone will assist you as soon as it is possible.

Thanks very much!

daledoc1

PS: Please use the zMn2t.jpg button instead of other ones when you reply here and at the other forums, so that it will be easier to read. :)

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