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Dear ladies and gentlemen,

've Already deleted and reinstalled the program: After the start of the scan, the window disappears from the screen and was not seen again - not even on the taskbar.

What to do please?

It would be a shame if I got this great Prgramm `s no longer running!

Thank you for your help

Kurt

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Hello, kugi:

Sorry you are having trouble running MBAM.

It appears that this is a duplicate thread, since you started an identical topic here a few days ago?

(I do notice, however, that your earlier thread has been locked, so that you did not have the option of replying there. :( )

Firefox replied to you in that previous topic with instructions on how to obtain expert malware removal assistance by starting a new topic in the malware removal forum. :)

Please follow the advice that he provided to you in your earlier thread - the authorized helpers will assist you in the detection and removal of any infections, and in resolving any malware-related issues on your computer.

It can seem a bit complicated, but just take your time and do the best you can with the instructions.

Thanks very much for your understanding and patience.

Hope this helps,

daledoc1

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Unfortunately I was not brought on by you addressed, so that I would like to try again.

Hi, kugi:

I'm not quite sure I understand your reply, but perhaps you are saying you did not receive notice of the reply to your earlier post?

Or perhaps you are not quite sure about the instructions that were provided by Firefox?

If that is the case, then here is that same information, to help get you started on the cleaning process:

If you would like expert assistance with cleaning your system, there are 3 support options from which to choose:

  • Option 1 -- Free, Expert advice in the Malware Removal Forum
  • Option 2 -- Free support for paying customers using MBAM PRO -- Contact MBAM Support via email
  • Option 3 -- Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in this General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have.

  • First, please print out, read and follow the directions here, skipping any steps you are unable to complete.
  • If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below:
  • Then please post a NEW topic here.
  • When posting your new thread, please make sure that, under "options", you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you free, one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

IMPORTANT NOTE:Please DO NOT post back to your topic or "bump" it within the first 48 hours.

Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance.


  • o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
    o You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.

OPTION 3

If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient -- someone will assist you as soon as it is possible.

Thanks very much!

daledoc1

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