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Possible Infection? A/V install issues


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Hi,

I have a Win7 Pro 32 bit computer that the Symantec Endpoint security had quit updating in Mid-May. I tried fixing those issues and in the process completely uninstalled the product. Now I am unable to install the Symantec Corporate A/V product and Malware Bytes would not install until I renamed the download, which I downloaded yesterday. I ran 2 full scans that came back clean. I then downloaded Super Anti-Spyware then installed it without any problems, updated it and ran a full scan, it only found some unsavory tracking cookies. This morning I downloaded, installed and updated AVG without any problems then ran a full scan twice, both came back clean.

I don't use this computer much, mostly for testing some of our apps for compatibility issues since we're still 99% XP.

What makes me think I may have some type of malware infection is that Malware Bytes wouldn't install until I renamed the install file and I still can't get the Endpoint security to install. It gets to around 80-85% then "rolls back" and reports that it was interrupted before completion.

I'm fishing for some ideas here. The "self-Help" areas of Symantec suggest an infection first then some other deeper technical problems next. I want to rule out for sure this computer doesn't have a malware infection.

After doing a little research I've read where TDL-4 is very hard to detect and quite stealthy. Which detection tool would you recommend?

Thanks

Joey

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Hello, and welcome to Malwarebytes, MorrisNTx:

Sorry to hear that your computer may be infected.

Alas, we cannot work on malware detection/removal in this part of the General MBAM forum.

The following information will help you get started on the cleaning process.

Excellent, self-help troubleshooting info for getting MBAM to run on an infected machine can be found here.

And there are specific, self-help malware removal instructions here.

If you would like expert assistance with cleaning your system, there are 3 support options from which to choose:

  • Option 1 -- Free, Expert advice in the Malware Removal Forum
  • Option 2 -- Free support for paying customers using MBAM PRO -- Contact MBAM Support via email
  • Option 3 -- Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in this General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have.

  • First, please print out, read and follow the directions here, skipping any steps you are unable to complete.
  • If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below:
  • Then please post a NEW topic here.
  • When posting your new thread, please make sure that, under "options", you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you free, one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

IMPORTANT NOTE:Please DO NOT post back to your topic or "bump" it within the first 48 hours.

Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance.


  • o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
    o You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.

OPTION 3

If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient -- someone will assist you as soon as it is possible.

Thanks very much!

daledoc1

PS: Please use the zMn2t.jpg button instead of other ones when you reply here and at the other forums, so that it will be easier to read. :)

NOTE: If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact corporate-support@malwarebytes.org and include full contact details along with your Reference # when you do, in order to ensure that you receive prompt assistance.

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