Brand New and Confused

[lordthomas71]

Yup, I'm a newbie. Never been on, or posted on any forums before. I have read a lot and was able to get info until now. SO! maybe someone can assist me.

I ran Malwarebytes and found 3 items infecting my laptop, removed them successfully and moved on with my life.

A few days later realized that I wasn't getting pics on my email (outlook). Found the problem was with I.E. (I currently use FireFox).

More research and found that it was a virus. Scanned with Malware and up pops the same 3 items.

I am constantly finding and deleting these 3 items. I have found forums talking about each one individually but I believe they are in a gang and want to ruin me.

I want to get rid of these pests for good. Again.. I have good comprehension and know how to follow directions, but I am a newbie to dealing with this type of issue.

This is what I see, every 2 to 3 days.

HiJack.Shell.Gen

PUM.Bad.Proxy

Trojan.Agent

Help me, R2

-LT71

[Mystery]

Welcome to the forums LT71

If you think your computer might be infected and would like expert assistance with cleaning your system, there are 3 support options from which to choose:

• Option 1 -- Free, Expert advice in the Malware Removal Forum
  
• Option 2 -- Paying customer using MBAM PRO -- Contact MBAM Support via email
  
• Option 3 -- Premium, Fee-Based Support
  

OPTION 1

As we don't deal with malware removal in this General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have.

• First, please print out, read and follow the directions here, skipping any steps you are unable to complete.
  
• If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below:
  
• Then please post a NEW topic here.
  
• When posting your new thread, please make sure that, under "options", you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  
• One of the expert helpers there will give you free, one-on-one assistance when one becomes available.
  
• Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  

IMPORTANT NOTE: Please DO NOT post back to ("bump") your topic within the first 48 hours.

Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance.

• 
  o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
  Or
  o You may send a Private Message to a Moderator asking for assistance.
  

OPTION 2

Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.

OPTION 3

If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient -- someone will assist you as soon as it is possible.

Please use the button instead of other ones when you reply here and at the other forums, so that it will be easier to read.

Thank you