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A problem has been detected and window has been shut down to prevent damage ...Hello everybody, I would be very grateful if anybody having the knowle


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Good afternoon,

I would be very grateful if anybody having the knowledge could give me some advice.

everytime I try to start Windows normally it shows me that famous blue screen.

Technical message is 0x0000008E (0xC0000005, 0x82A72157, 0x9DG2391C, 0x00000000).

Other tips concern BIOS memory, but I think it has got nothing to do with it.

Not sure if its connected but before this problem has appeared, I have successufully got rid of trojan horse with the help of you malwarebytes.


A problem has been detected and window has been shut down to prevent damage to your computer.

If this is the first time you’ve seen this stop error screen, restart your computer. If this screen appears again, follow these steps.

Check to be sure you have adequated disk space. If a drive is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory option such as caching or shadowing. If you need to use safe mode to remove or disable components, restart you computer, open F8 to select advance start-up options, and then select safe mode.

What should I do please?

Thank you

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Not sure if its connected but before this problem has appeared, I have successufully got rid of trojan horse with the help of you malwarebytes.

Hello and welcome to MBAM, Valsyria:

Sorry to hear about your BSOD.

This can be caused by hardware failures or other problems.

However, since you were recently infected, it may well be that the malware corrupted critical system files, causing the BSOD.

We cannot work on malware detection/cleaning here in the PC Help forum.

However, the following information will help you get started on the cleaning process.

If you would like expert assistance with cleaning your system, there are 3 support options from which to choose:

  • Option 1 -- Free, Expert advice in the Malware Removal Forum
  • Option 2 -- Free support for paying customers using MBAM PRO -- Contact MBAM Support via email
  • Option 3 -- Premium, Fee-Based Support


As we don't deal with malware removal in this PC Help Forum, you need please to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have.

  • First, please print out, read and follow the directions here, skipping any steps you are unable to complete.
  • If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below:
  • Then please post a NEW topic here.
  • When posting your new thread, please make sure that, under "options", you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you free, one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

IMPORTANT NOTE: Please DO NOT post back to ("bump") your topic within the first 48 hours.

Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance.

  • o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    o You may send a Private Message to a Moderator asking for assistance.


Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.


If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient -- someone will assist you as soon as it is possible.

Thanks very much!


PS: Please use the zMn2t.jpg button instead of other ones when you reply here and at the other forums, so that it will be easier to read. :)

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You are welcome.

If you choose Option 1, just do the best you can following the requested steps in the "I'm Infected" article -- if you are unable to run the scans and tools, just start a new post in the malware removal section with the information you have (including, if you wish, a link back to this topic).

The experts there will help you.

Please do be patient, though. It can sometimes take up to 48 hours for an expert helper to become available. So, please don't "bump" your topic before then. If you are urgently pressed for time, then you might wish to try Option 2 or 3.

Good luck!


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