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antimalware closes after 2 sec during scan and wont restart


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I am having a problem getting malwares to scan my computer. every time I try to do a scan it starts but then closes malwares after 2 seconds and wont let me start again. when I do try to restart i get this message: Windows cannot access the specified path, device or file. You may not have the appropriate permissions to access this item. Please help.

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  • Staff

Hi and welcome to Malwarebytes.

Please download exeHelper from one of these two places:

http://www.raktor.net/exeHelper/exeHelper.com

http://www.raktor.net/exeHelper/exeHelper.scr

Save it to your Desktop and run it. When it finishes, restart your computer and see if you can run .exe files now.

If so, please update MBAM, run a Quick Scan, and post its log.

Next, download DDS by sUBs and save it to your Desktop.

Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post only DDS.txt directly into your reply.

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have tried exehelper and still cant run files, dds freezes my computer and I have to turn it off to get it to restart. GMER 1.0.15.15641 - http://www.gmer.net

Rootkit quick scan 2011-08-05 23:19:00

Windows 6.0.6002 Service Pack 2 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0 Maxtor_6L300R0 rev.BAJ41G20

Running: m1hoprrh.exe; Driver: C:\Users\Home\AppData\Local\Temp\kxldipow.sys

---- Threads - GMER 1.0.15 ----

Thread SYSTEM [4:296] 92878D20

Thread SYSTEM [4:300] 856AB525

---- EOF - GMER 1.0.15 ----

and this all i can get from gmer.

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Hi,

These are links to Anti-virus vendors that offer free LiveCD or Rescue CD files that are used to boot from for repair of unbootable and damaged systems, rescue data, scan the system for virus infections. Burn it as an image to a disk to get a bootable CD. All (except Avira) are in the ISO Image file format. Avira uses an EXE that has built-in CD burning capability.

If you are not sure how to burn an image, please read How to write a CD/DVD image or ISO. If you need a FREE utility to burn the ISO image, download and use ImgBurn.

Let me know how it goes.

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Okay thanks for letting me know.

I highly recommend the PRO version of MBAM; with it, it's likely that this issue would have been prevented in the first place.

Now that your computer seems to be in proper working order, please take the following steps to help prevent reinfection:

1) Download and install Javacool's SpywareBlaster, which will prevent malware from being installed on your computer. A tutorial on it can be found here.

2) Go to Windows Update frequently to get all of the latest updates (security or otherwise) for Windows.

3) Make sure your programs are up to date! Older versions may contain security risks. To find out what programs need to be updated, please run Secunia's Software Inspector.

4) WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:

  • Green to go
  • Yellow for caution
  • Red to stop

WOT has an addon available for both Firefox and IE.

5) Be sure to update your Antivirus and Antispyware programs often!

Finally, please also take the time to read Tony Klein's excellent article on: So How Did I Get Infected in the First Place?

Safe surfing,

-screen317

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  • Staff

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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