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Report this error to support?


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This morning a notice came up telling me that Malwarebytes needs to be updated, which is weird because normally it updates automatically. So when I tried to update it came up with an error message saying, "Contact support, Program Error Updating, 2,0,CreateFile Can not find specified file." So I ran an update manually and then needed to reboot the computer. First thing after rebooting, Malwarebytes has to reinstall itself, then it needs to update ~ So now I'm in an apparently endless loop of updating, rebooting, and re-installing.... Any help? And how do I "notify support"?

thanks,

radio

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A clean install of MBAM might help:

Please do the following:


  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Let us know if this solves your issue or not. Thank you :)

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A clean install of MBAM might help:

Please do the following:


  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Let us know if this solves your issue or not. Thank you :)

Yep! That seems to have done the job, Thanks!

radio

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